Noctua fans and shipping?

about to retire my Apollo aftger 6 yrs. After a horrid RMA experience VOWED never to go back to DS

Before i jump to an overpriced company- has the shipping improved? i see that noctua fans are offered and i love em.... those are big and heavy.

game on

One of the reasons I chose DS almost a dozen years ago was that their address (at that time) was less than 30 miles from me and I could drive over to pick up the machine. Spending most of my adult life in the 'moving things around' sector of society has left a dark, bitter and foul taste in my mouth.

Having said that, Digital Storm has moved another 30-40 miles futher from me. When it comes time for my new machine I will be standing in their delivery bay to pick it up again.

There is only so many things you can do to protect yourself from shippers and it seems that Digital Storm does them. Fully documented (with pictures) proof of functionality prior to shipping, to filing claims for damage and mishandling, etc etc. Yet and still, the RMA process, to maintain a bilateral fairness both to the customer and to the builder, can be a bit harsh. What needs to change is that shippers need to be held more responsible for damage. Remove damage penalty caps and initiate 3x, 4x or even 5x damage claim penalties for repeatedly damaging goods. Having FedEx/UPS etc pay penalties of $10k+ for damaging a Lynx, or $50k for an Aventum, would certainly change things. (Mostly the cost of shipping things, I'm not completely daft.) But I digress.

Has it improved? It's still a crap-shoot every time. Is it DS's fault? No. Is it yours? No.

It is what it is.    

Give us a fair chance; I'm sure you will be happy with the purchase. We're always working on ways to protect our PCs when we ship them; we have learned a lot over the last 6 years since you ordered from us.