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Normal wait times in stage 2?

Post Date: 2021-03-15
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Bandy76 View Drop Down
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Posts: 19 		  Quote Bandy76 Quote  Post ReplyReply bullet Topic: Normal wait times in stage 2?
    Posted: 15 Mar 2021 at 8:04am
So, my order (Lumos, i9-10850k, 3070RTX) hit stage 2 on 2/18. And there's been no movement since. I was lead to believe that stage one normally takes the longest, but I have already spent double the amount of time in stage 2 than I did in stage 1.

Just curious on the amount of time most people here see at this stage.

Edited by Bandy76 - 15 Mar 2021 at 8:06am
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Slick_the_Bandit View Drop Down
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Posts: 87 		  Quote Slick_the_Bandit Quote  Post ReplyReply bullet Posted: 15 Mar 2021 at 8:22am
Definitely shouldn't take that long normally. I assume something in your build is missing, since that's the stage where they compile and set aside your parts. Could be that 3070 on your build, could be something else like the power supply. There are all sorts of parts shortages these days.

(Although by now it's weird you haven't been supplied by the inventory waves)
Stage 1: 1/8/21 | Stage 2: 2/23/21 | Stage 3: 2/25/21 | Stage 4: 2/26/2021 | Stage 5: 3/9/2021 | Stage 6: 3/9/2021 | Stage 7: 3/10/2021 | Shipped: 3/10/2021 | Arrived: 3/11/2021
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Posts: 19 		  Quote Bandy76 Quote  Post ReplyReply bullet Posted: 15 Mar 2021 at 8:42am
I contacted Alex last week and inquired if I should expect any delays so I could have some notice in order to make arrangements at work around the delivery. He said he was going to speak to someone to have it shipped by Friday of this week.

As it's still in stage 2 as of today...yeah; I don't see that happening unless they throw QC and testing right out the window, which I absolutely do not want. Their QA is why I went with this company to begin with. Just wish they could do something about their communication skills.



Edited by Bandy76 - 15 Mar 2021 at 8:44am
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 15 Mar 2021 at 11:26am
@Bandy76, we would never do that, our team won't cut corners on our quality or build process. Your order will ship in the next few days, expect to see some big jumps soon.

We understand communication is important, it's also not an easy task with the scale and scope of what we do with custom builds, however, I assure you that we're working on it and your order is part of my list.

Feel free to email me at anytime for additional help.
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Bandy76 View Drop Down
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Posts: 19 		  Quote Bandy76 Quote  Post ReplyReply bullet Posted: 15 Mar 2021 at 12:09pm
Was just coming back to post an update; I just received email confirmation on stage 3.

Thank you Alex, both for the reassurance of the QA Digital Storm does, and for the time you personally spend addressing customer concerns, including my own. I am very appreciative.

Edited by Bandy76 - 15 Mar 2021 at 12:10pm
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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 16 Mar 2021 at 5:04am
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Posts: 142 		  Quote ealderson Quote  Post ReplyReply bullet Posted: 16 Mar 2021 at 5:40am
Bandy - I was worried about that too and posted something to that effect in one of the recent threads. I was worried all the vocal complaining about delivery times would cause them to rush on the build process, slap mine together and skip all the important stuff. Turns out it wasn't an issue and mine arrived exactly as ordered and in perfect shape. Hope that helps ease the worry a bit.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 16 Mar 2021 at 7:08am
Glad to hear, we take a great deal of pride in our systems.
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Posts: 10 		  Quote Bl4ckwell Quote  Post ReplyReply bullet Posted: 16 Mar 2021 at 1:14pm
Originally posted by Alex

@Bandy76, we would never do that, our team won't cut corners on our quality or build process. Your order will ship in the next few days, expect to see some big jumps soon.

We understand communication is important, it's also not an easy task with the scale and scope of what we do with custom builds, however, I assure you that we're working on it and your order is part of my list.

Feel free to email me at anytime for additional help.


Does that mean that Stage 3 means that you guys have all parts for a particular build?
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Posts: 9 		  Quote Marnix Quote  Post ReplyReply bullet Posted: 16 Mar 2021 at 7:34pm
2021-03-02 Ordered system w 5800X CPU and RTX 3070 GPU
2021-03-02 Stage 1
2021-03-16 Today. Waiting patiently for stage 2 ...
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 17 Mar 2021 at 1:17pm
Originally posted by Bl4ckwell

Does that mean that Stage 3 means that you guys have all parts for a particular build?


Usually most of the parts, not all, our team is trying to work in parallel to be more efficent.
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Posts: 11 		  Quote Paragon_FPS Quote  Post ReplyReply bullet Posted: 19 Mar 2021 at 4:10am
Originally posted by Marnix

2021-03-02 Ordered system w 5800X CPU and RTX 3070 GPU
2021-03-02 Stage 1
2021-03-16 Today. Waiting patiently for stage 2 ...



Don’t hold your breath... 2 months just about since I ordered and it only hit stage 2 like a week ago
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 19 Mar 2021 at 3:21pm
Please contact me, I would be more than happy to help.
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Bandy76 View Drop Down
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Posts: 19 		  Quote Bandy76 Quote  Post ReplyReply bullet Posted: 21 Mar 2021 at 9:26am
Update; Just received my PC. Who knew FedEx delivered on Sundays?
Off to unbox and set up this beauty! Thank you Alex for all your help! Give me a couple of days to get everything up and running and I will post a review of my entire experience.
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Marnix View Drop Down
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Posts: 9 		  Quote Marnix Quote  Post ReplyReply bullet Posted: 21 Mar 2021 at 10:59am
Originally posted by Bandy76

Update; Just received my PC. Who knew FedEx delivered on Sundays?
Off to unbox and set up this beauty! Thank you Alex for all your help! Give me a couple of days to get everything up and running and I will post a review of my entire experience.


Wow! Stage 3 on March 15 and delivery on March 20? An earlier Digital Storm email to me showed that stage 3 through stage 7 should take from 14 to 29 business days. But it took only 4 business days for you! There is hope!!

I look forward to your review after you get it set up.
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Posts: 11 		  Quote Paragon_FPS Quote  Post ReplyReply bullet Posted: 23 Mar 2021 at 6:05pm
Same thing happened with me this week. We will see how the shipping and unboxing process go, hope it all runs perfect for ya.
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Posts: 20 		  Quote TruBlueBangR Quote  Post ReplyReply bullet Posted: 27 Mar 2021 at 2:57pm
Asus x570 Formula MTB
1200w Silverstone PSU
Ryzen 5950x
RTX 3090
H20 HydroLux

stage 1: Jan 6

stage 2: March 9 & current

I feel like I have been waiting forever for a near 7K PC!!! Pandemic 2021 is going to continue to be a rough year for PC consumers.
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pegasus2528 View Drop Down
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Posts: 2 		  Quote pegasus2528 Quote  Post ReplyReply bullet Posted: 28 Mar 2021 at 3:27am
I ordered my Pc mid December and stage 2 didn't finish until February 19th. Stage 3 came on March 2nd, and Stage 4 came March 24th. I ordered my PC with an Asus Rtx 3080 and an I9-10900k so I believe our PC's are having the same type of delay. It's just frustrating how it takes this long to build a PC and there's barely any communication from them.
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Posts: 2 		  Quote pegasus2528 Quote  Post ReplyReply bullet Posted: 28 Mar 2021 at 3:31am
Oh and also they sent me an email on January 20th saying my PC was expected to ARRIVE early to mid February. They also stated that my build was an urgent priority. I don't think my build is really a priority if they take more than 3 months to build my PC when they have all the parts ready.
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 28 Mar 2021 at 10:34am
Originally posted by pegasus2528

I ordered my Pc mid December and stage 2 didn't finish until February 19th. Stage 3 came on March 2nd, and Stage 4 came March 24th. I ordered my PC with an Asus Rtx 3080 and an I9-10900k so I believe our PC's are having the same type of delay. It's just frustrating how it takes this long to build a PC and there's barely any communication from them.


Then communicate with them... email the head of customer service today. [email protected]. Get on the ball and get answers. That's what he does, he provides answers not just corporate boilerplate responses. Alex (and [email protected]) are two of the most customer satisfaction driven individuals that I know of in this industry or any other. Along with the technical guru ([email protected]) they will make certain that you never regret going through Digital Storm.

Just my 2¢.....
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 29 Mar 2021 at 10:43am
Please reach out to me if you haven't, I'll be happy to help.
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Rob C View Drop Down
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Posts: 3 		  Quote Rob C Quote  Post ReplyReply bullet Posted: 29 Mar 2021 at 2:02pm
Originally posted by Marnix

2021-03-02 Ordered system w 5800X CPU and RTX 3070 GPU
2021-03-02 Stage 1
2021-03-16 Today. Waiting patiently for stage 2 ...





I ordered mine on Feb 2nd (Lynx, i9-10850, 3060ti) still in Phase 1. I expected delays due to graphics card shortage and the Quality control process DS has. Hope to get it soon. Worth the wait though..
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Posts: 17 		  Quote xcman04 Quote  Post ReplyReply bullet Posted: 29 Mar 2021 at 4:15pm
I ordered mine on 3/12 and (obviously) I'm still in Stage 1. Just for fun, I went back to the last time I ordered a PC from DS almost 6 years ago and checked the Stage times - going from Stage 1 to Stage 2 took TWO WHOLE DAYS ZOMG lol.

No worries, I know it's going to take a long time - I can wait, and I have plenty of older games to finish that still run great on my current DS machine. Besides, checking my email 30 times a day in the hopes I see an email from DS helps make the process go faster...right?
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Posts: 157 		  Quote carefulpunch Quote  Post ReplyReply bullet Posted: 30 Mar 2021 at 1:31pm
Originally posted by xcman04

Besides, checking my email 30 times a day in the hopes I see an email from DS helps make the process go faster...right?


Sure will
carefulpunch
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Posts: 20 		  Quote TruBlueBangR Quote  Post ReplyReply bullet Posted: 30 Mar 2021 at 4:21pm
Hit stage 3 today!!! Thank-you DS, I'm so ready!
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Posts: 3 		  Quote Ciobianwu Quote  Post ReplyReply bullet Posted: 31 Mar 2021 at 8:35am
I am in the same boat. My order was placed 03/01/2021 and it is still in stage 1. My configuration is different, is there anyone that we can reach out to, to get a accurate status of my Build? 
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 31 Mar 2021 at 9:43am
Originally posted by Ciobianwu

I am in the same boat. My order was placed 03/01/2021 and it is still in stage 1. My configuration is different, is there anyone that we can reach out to, to get a accurate status of my Build? 


Literally 4 and 5 posts in front of this one....

Originally posted by Snaike

... email the head of customer service today. [email protected]. Get on the ball and get answers. That's what he does, he provides answers not just corporate boilerplate responses. Alex (and [email protected]) are two of the most customer satisfaction driven individuals that I know of in this industry or any other. Along with the technical guru ([email protected]) they will make certain that you never regret going through Digital Storm.
Originally posted by Alex

Please reach out to me if you haven't, I'll be happy to help.


Alex has 4 posts in this thread alone giving this information. Contact him, via email, and get your answers.

Game on!
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Posts: 3 		  Quote Ciobianwu Quote  Post ReplyReply bullet Posted: 31 Mar 2021 at 9:55am
Yes thank you I saw that, I did reach out to him. Thank you much.
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Posts: 15 		  Quote VIIJO Quote  Post ReplyReply bullet Posted: 11 Apr 2021 at 2:01am
My stage 2 took the longest of two months from stage one Dec14th to Feb14th. backorders then Stage Three Feb 15th  smh..
Config ID 3801255 Stage 1: 12/14/20 | Stage 2: 2/14/21 | Stage 3: 2/15/21 | Stage 4: 3/16/2021 | Stage 5: 3/17/2021 | Stage 6: 3/19/2021 | Stage 7: 3/24/2021 | Shipped: 3/24/2021 | Arrived: 4/9/2021
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Posts: 20 		  Quote TruBlueBangR Quote  Post ReplyReply bullet Posted: 12 Apr 2021 at 11:55am
congrats VIIJO is the PC everything you expected? what was your build? Maybe let me know the performance from benchesand/or gameplay..
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