FAQ FAQ  Forum Search   Register Register  Login Login

Official Statement about phone staff availability

Post Date: 2008-12-23
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Topic: Official Statement about phone staff availability
    Posted: 23 Dec 2008 at 12:47pm

A letter from Jason:

Dear Valued Digital Storm Customers,
 
I am sincerely sorry for the inconvenience you may have had to endorser lately with our phone lines. The holiday season rush has really pushed our resources thin.
 
However, myself and our team here definitely understand the importance of being available to speak with paying and potential customers for assistance. It's vital in this world, and we are working hard on fixing this.
 
Recently, we had a meeting this morning with a new strategy to cut a lot of the fat out and re-organize our phone system and how we prioritize certain tasks.
 
What you will notice by the end of the day that there will be a "night and day" difference between when you call to speak to a Digital Storm representative versus speaking to a voicemail system.
 
This issue is finally being taken care of once and for all. If you have any concerns or questions, please email me directly: [email protected].
 
Sincerely,
Jason


Edited by Alex - 23 Dec 2008 at 1:06pm
Back to Top
jtspectra2 View Drop Down
Senior Member
Senior Member


Joined: 07 Oct 2008
Online Status: Offline
Posts: 840 		  Quote jtspectra2 Quote  Post ReplyReply bullet Posted: 23 Dec 2008 at 12:53pm
wow im impressed. i called and got an answer almost instantly. keep it up DS.

BTW. i called just to see if this was true, i didn't have an issue Smile
Q9650 @ 4.2Ghz( Liquid Cooled), 4GB 1600Mhz DDR3, GTX280 SLI, VRaptor,HAF 932
Back to Top
DST4ME View Drop Down
DS ELITE
DS ELITE

Email address used to purchase matched with forums account email.

Joined: 14 Apr 2008
Online Status: Offline
Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 23 Dec 2008 at 12:58pm
Originally posted by jtspectra2

BTW. i called just to see if this was true, i didn't have an issue Smile


lol you are keeping the lines busy j/k

this is great news indeed, IMHO this was the only flaw you guys had, and now its gone

Edited by DST4ME - 23 Dec 2008 at 12:59pm

Nvidia Drivers----AMD Drivers
Back to Top
Nomak View Drop Down
Senior Member
Senior Member


Joined: 15 Aug 2008
Online Status: Offline
Posts: 442 		  Quote Nomak Quote  Post ReplyReply bullet Posted: 23 Dec 2008 at 4:03pm
a new strategy to cut a lot of the fat out
 
Can we get a DS video "niptuck style" with you ripping all sorts of wires from the walls and smashing cellphones/iphones etc.? DS music must be playing in the background, of course.
Back to Top
Dsnewb210 View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 01 Oct 2008
Online Status: Offline
Posts: 972 		  Quote Dsnewb210 Quote  Post ReplyReply bullet Posted: 23 Dec 2008 at 4:08pm

This makes me feel even better about my recent purchase. GO DS!
Back to Top
stmbtwilli View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 07 Nov 2008
Online Status: Offline
Posts: 80 		  Quote stmbtwilli Quote  Post ReplyReply bullet Posted: 23 Dec 2008 at 5:00pm
Talk about being responsive to the needs of the customer.
It is like I've been saying right along.
Digital Storm has the best customer service!!!
This is what really sets them apart from the pack.
I only hope that we don't lose sight of one thing - that it was all started by a mouse." ~ Walt Disney
Back to Top
Sarah View Drop Down
Newbie
Newbie

Hardcore Gamer

Joined: 07 Jun 2008
Online Status: Offline
Posts: 879 		  Quote Sarah Quote  Post ReplyReply bullet Posted: 23 Dec 2008 at 10:46pm
Hey Alex, if your short phone staff, rumor has it im pretty good at customer service, and would be more then happy to make a department change! =) Can't have our customers not able to contact us after all.
Sarah
If you have sales questions, please contact [email protected]

Back to Top
scaner View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 29 Oct 2008
Online Status: Offline
Posts: 285 		  Quote scaner Quote  Post ReplyReply bullet Posted: 24 Dec 2008 at 12:37am
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 24 Dec 2008 at 12:58pm
Great! We will work this out.
 
Cheers,
Alex
 
Originally posted by Sarah

Hey Alex, if your short phone staff, rumor has it im pretty good at customer service, and would be more then happy to make a department change! =) Can't have our customers not able to contact us after all.
Back to Top
SunfighterLC View Drop Down
DS Veteran
DS Veteran


Joined: 18 Feb 2008
Online Status: Offline
Posts: 1527 		  Quote SunfighterLC Quote  Post ReplyReply bullet Posted: 24 Dec 2008 at 2:53pm
Ive never had to call you guys. Though i have had a problem with one of my case fans, its off-balance and making a ton of noise....
 
Then again..maybe i shouldnt of stuck my finger in it while it was running. =P hehehe.
E8500@ 4.03Ghz
XFX 790i Ultra
1000W Corsair HX
2 280 GTX EVGA FTW
4GB OCZ Reaper 1800Mhz
250-80-300GB VR HD
Logitech Z-2300 2.1 Speakers
Asus Xonar 7.1
Hanns-G HG 281D 28" HDMI Monitor
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 5.859375E-02 seconds.