Order delays seem odd

I usually purchase at least one computer every year, and have bought before from the independent "boutique" manufacturers similar to Digital Storm (ABS being one). I have also built (or assembled) several myself.

I really like the look and feel of Digital Storm's website, and courteous phone folks. I have high hopes for a long relationship and a new machine every year or so.

It seems odd, though, that one week after my order is processed I get a call saying that the power supply is out of stock and would I authorize a substitution. I have NO problem with that, but why was it 7 days after the order was approved? If the parts are assembled for manufacturing, wouldn't that show up right away? I assume now that my order will be further delayed beyond the estimated ship date of January 12th (the original order payment was approved January 2nd).

Is this a normal thing for those of you who have ordered and are satisfied with Digital Storm? I am easily satisfied if I get a good product in the long run, and I don't mean to be picky here. Most of all I want to find a good PC manufacturer who will give decent support. I think Digital Storm is that company, but am now a little unsure.

BTW, having this forum is one of the other reasons I like this company!

I ordered the 750W Corsair, and I can't remember what the substitution was. The tech said it was equivalent for the same price (I just hope it is a quiet as the Corsair is supposed to be).

Sorry for the inconvenience, we are shifting our PSU brands from a 750W Corsair to a 750W PC Power and Cooling, and yes, it is a better PSU.

Hi Alex,
This seemed appropriate as a configuration discussion - sorry.

Sounds like the consensus is that your move to the PC Power & Cooling PSU's is an improvement. I hope the tone of my original post made it obvious that I wasn't being critical, that I really wondered what was normal in this case. Of course your company should be able to change inventory, and I was notified right away by phone and email. I couldn't be happier with the service.

But as a new customer you must admit with a change in motherboard (right after my order due to my choice of CPU) then later a change in PSU is worth my follow-up in the community to see if that is normal.