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order for my new Harker not processed yet?

Post Date: 2016-01-04
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petercacciari View Drop Down
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Posts: 3 		  Quote petercacciari Quote  Post ReplyReply bullet Topic: order for my new Harker not processed yet?
    Posted: 04 Jan 2016 at 2:16pm
I purchased a Harker 17 inch laptop on New Year's Eve. I knew my order wouldn't be processed until today probably, but I figured first thing today it would be processed.

It's not a huge thing and I suspect Digital Storm is a little skeptical of me now. I didn't have in mind when entering a shipping address that I'd need to be at my apt. to sign for it. So I asked them if it could be shipped discretely, then checked if I could change the shipping address which I suppose looks a little fishy.

Again, not a huge deal, but I'd expect after purchasing a 2300 dollar laptop that my order would be processed in a more timely manner?

Or is it just because they think I'm sketchy and not to be trusted now?
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 04 Jan 2016 at 2:26pm
Nope... it's because today is Monday after a long weekend and everyone is just settling in back to the "I gotta go to work" thing.

Give them a day or two, this has been a very very busy time for DS over the holidays.

I would suggest, for your own peace of mind, to email Alex directly... [email protected] or [email protected].

Personally, if you ordered on NYE, I'd give it at least until Thursday, noon pacific, before I started getting on the horn and sounding the alarm.

Welcome to the DS family!!
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petercacciari View Drop Down
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Posts: 3 		  Quote petercacciari Quote  Post ReplyReply bullet Posted: 04 Jan 2016 at 2:29pm
Cool, thanks for the reply. Didn't anticipate it taking quite so long, but fair enough. I understand DS is sort of a boutique type company, at least from what I gather.
I will wait until the end of the workweek then. Thanks!
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Steven View Drop Down
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Posts: 135 		  Quote Steven Quote  Post ReplyReply bullet Posted: 04 Jan 2016 at 2:30pm
Originally posted by petercacciari

I purchased a Harker 17 inch laptop on New Year's Eve. I knew my order wouldn't be processed until today probably, but I figured first thing today it would be processed.

It's not a huge thing and I suspect Digital Storm is a little skeptical of me now. I didn't have in mind when entering a shipping address that I'd need to be at my apt. to sign for it. So I asked them if it could be shipped discretely, then checked if I could change the shipping address which I suppose looks a little fishy.

Again, not a huge deal, but I'd expect after purchasing a 2300 dollar laptop that my order would be processed in a more timely manner?

Or is it just because they think I'm sketchy and not to be trusted now?


We are trying to get through all the orders made over the holiday weekend as fast as possible. If you still haven't received the Stage 1 email by mid-day tomorrow give us a call and the customer service team will be able to help you out!.
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FrankW View Drop Down
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Posts: 2254 		  Quote FrankW Quote  Post ReplyReply bullet Posted: 04 Jan 2016 at 3:15pm
Well you are now a Verified Customer so your order must have been processed today. Or, are you a returning customer?

Frank
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 04 Jan 2016 at 4:49pm
We processed your order today.
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petercacciari View Drop Down
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Posts: 3 		  Quote petercacciari Quote  Post ReplyReply bullet Posted: 04 Jan 2016 at 6:26pm
Originally posted by FrankW

Well you are now a Verified Customer so your order must have been processed today. Or, are you a returning customer?

Frank


It was indeed processed today :)


Originally posted by Alex

We processed your order today.


Thanks, Alex. Ive read a couple of times that you're the one to ask! The service so far has been outstanding. Instant chat support, no wait time on the phone and helpful people, a full on forum filled with mods and my emails have been answered quickly. Great stuff, can't think of a better support system that I've come across.

Oh and can't wait for my laptop!
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 04 Jan 2016 at 7:44pm
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Roykirk View Drop Down
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Posts: 951 		  Quote Roykirk Quote  Post ReplyReply bullet Posted: 05 Jan 2016 at 3:06pm
Originally posted by petercacciari

...Oh and can't wait for my laptop!


Please post a review of your Harker after you get a chance to play with it.  We love reviews here, especially of laptops.  Evil
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