FAQ FAQ  Forum Search   Register Register  Login Login

Order has been on stage one for 10 Days?

Post Date: 2019-01-09
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
Andrew456 View Drop Down
Newbie
Newbie


Joined: 09 Jan 2019
Online Status: Offline
Posts: 1 		  Quote Andrew456 Quote  Post ReplyReply bullet Topic: Order has been on stage one for 10 Days?
    Posted: 09 Jan 2019 at 2:19pm
I purchased the Vanquish 7 ultimate edition or level 4, which ever you perfer, on 12/30/2018. I realize it says ships between 15-20 days after order, but I would think it would be past sage1 by now. This is my first gaming pc I’ve ordered and am getting a bit suspicious on why it’s taking so long.
Back to Top
EvoMike219 View Drop Down
Newbie
Newbie


Joined: 22 Dec 2018
Online Status: Offline
Posts: 18 		  Quote EvoMike219 Quote  Post ReplyReply bullet Posted: 09 Jan 2019 at 2:44pm
They are very busy atm. My PC took about 3 weeks to see any progress. If you call them they might be able to give you a better time frame.
Back to Top
Fishman23 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 22 Jan 2018
Online Status: Offline
Posts: 45 		  Quote Fishman23 Quote  Post ReplyReply bullet Posted: 09 Jan 2019 at 3:00pm
You have every right to be frustrated about how slow things are right now but for sure don't worry about being scammed or anything. I purchased the Vanquish 7 Level 4 in July and it shipped 12 business days from when I submitted the order. I hate that things are so slow right now. They really got hammered over the last two months with orders. Normally that would be a good problem to have but for whatever reason things have really piled up on them.

You'll be extremely pleased with your new computer. It's one of the best values on the market.
Back to Top
Mheim34 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 Dec 2018
Online Status: Offline
Posts: 12 		  Quote Mheim34 Quote  Post ReplyReply bullet Posted: 09 Jan 2019 at 3:50pm
I’ve been on stage 1 since the 19th of December. Have called multiple times and emailed multiple times with no answers. Welcome to the club! I orders the same Vanquish lvl 4 as well
Back to Top
HockeyBuck View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 27 Jul 2012
Online Status: Offline
Posts: 1608 		  Quote HockeyBuck Quote  Post ReplyReply bullet Posted: 09 Jan 2019 at 6:15pm
Wow. That IS a long time on Stage 1. You can try email to [email protected] or [email protected].   
Back to Top
QiMachine View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 20 Dec 2018
Online Status: Offline
Posts: 4 		  Quote QiMachine Quote  Post ReplyReply bullet Posted: 09 Jan 2019 at 7:12pm
Been on stage 1 since 21st of December .
Back to Top
Mheim34 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 Dec 2018
Online Status: Offline
Posts: 12 		  Quote Mheim34 Quote  Post ReplyReply bullet Posted: 09 Jan 2019 at 7:36pm
Originally posted by HockeyBuck

Wow. That IS a long time on Stage 1. You can try email to [email protected] or [email protected].   



Yeah I have, worst part is, when I ordered mine it gave me a 9-14 business day expectation, so I paid the overnight shipping at 200$ extra hoping to get it before New Years..... and here we are
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 11 Jan 2019 at 10:56am
I'm truly sorry for the inconvenience this has caused. We've had a very, very busy last few months... we normally prepare for the holidays as we know things will be busy, but this just took us for a surprise.

We are honored and proud to build these PCs for our customers, and it frustrates us as much as it does for you all that your order doesn't ship as soon as we all would like. As a team, we also don't want to rush orders and cut corners, so this has been a priority for us.

Feel free to reach out to us to me at any time via email "[email protected]" and I would be more than happy to help.

Also, here's why we've gotten so much demand recently:

1 - One of the top Fortnite players posted a video of his Digital Storm setup which has over 11 million views... (https://www.youtube.com/watch?v=WlERHmmmEm8)

2 - LinusTechTips has posted an unboxing of an Aventum which has almost 3 million views (https://www.youtube.com/watch?v=oUoO3Ik8aIk&t=1319s)

3 - NVIDIA launched new graphics cards (RTX series).

4 - Intel launched new processors.
Back to Top
Broken_controller View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 13 Jan 2019
Online Status: Offline
Posts: 5 		  Quote Broken_controller Quote  Post ReplyReply bullet Posted: 13 Jan 2019 at 8:34am
It may sound selfish but Im glad Im not alone. I've been waiting since Dec 21. But its all on me since I figured that the holidays would cause problems with the shipping process. I am glad D.S. has given us a reason why they are having issues, and no matter what you think they are valid issues. Like many of you, I did my research on getting my next gaming desktop. When I came across D.S. web-site I thought it was too good to be true. My fellow gamer friends said I should have just built my own but I took a chance in Digital Storm and so it has been what I expected.

Thank you for the response on what the hold up is. I'm going to keep my faith in these builders and wait for my system.
Back to Top
Mheim34 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 Dec 2018
Online Status: Offline
Posts: 12 		  Quote Mheim34 Quote  Post ReplyReply bullet Posted: 13 Jan 2019 at 2:29pm
Well I finally got a email response from Alex and I must say he is the first one to give actual help, he was extremely forthcoming with issues and followed through with his word. Since his reply on Friday 1/11 my order went to stage 3 the same day and as of today, Sunday 1/13 it’s on stage 6. Yes it took forever to get here but once progress gets past stage 1 these guys are busting a** to get them out. I can only hope they aren’t cutting corners
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Jan 2019 at 12:50pm
Originally posted by Mheim34

...these guys are busting a** to get them out. I can only hope they aren’t cutting corners


Nope, we won't cut corners. If we wanted to do that, we would not have a backlog in the first place.
Back to Top
bburgett1102 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 15 Jan 2019
Online Status: Offline
Posts: 3 		  Quote bburgett1102 Quote  Post ReplyReply bullet Posted: 15 Jan 2019 at 10:21am
I am also in the same boat. Mine has been in phase 1 since December 19. I called today, and José has been amazing help. Hopefully something will happen soon due to me starting to pay now
Kirby
Back to Top
Mheim34 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 Dec 2018
Online Status: Offline
Posts: 12 		  Quote Mheim34 Quote  Post ReplyReply bullet Posted: 15 Jan 2019 at 10:38am
Originally posted by bburgett1102

I am also in the same boat. Mine has been in phase 1 since December 19. I called today, and José has been amazing help. Hopefully something will happen soon due to me starting to pay now


What build did you order?
Back to Top
bburgett1102 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 15 Jan 2019
Online Status: Offline
Posts: 3 		  Quote bburgett1102 Quote  Post ReplyReply bullet Posted: 15 Jan 2019 at 10:43am
Vengeance level 3
Kirby
Back to Top
Mheim34 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 Dec 2018
Online Status: Offline
Posts: 12 		  Quote Mheim34 Quote  Post ReplyReply bullet Posted: 15 Jan 2019 at 12:35pm
Originally posted by bburgett1102

Vengeance level 3


Ah well sorry to hear man! I just hit stage 7 but it’s also only a vanquish level 4! So no custom stuff
Back to Top
bburgett1102 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 15 Jan 2019
Online Status: Offline
Posts: 3 		  Quote bburgett1102 Quote  Post ReplyReply bullet Posted: 15 Jan 2019 at 3:05pm
I meant vanquish level 3. Hell its been so long I forgot what I ordered. It’s my first pc so I’m pretty excited
Kirby
Back to Top
Psyoshi View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 14 Jan 2019
Online Status: Offline
Posts: 245 		  Quote Psyoshi Quote  Post ReplyReply bullet Posted: 20 Jan 2019 at 4:04pm
Originally posted by bburgett1102

I am also in the same boat. Mine has been in phase 1 since December 19. I called today, and José has been amazing help. Hopefully something will happen soon due to me starting to pay now


I am in the same boat too been waiting since the 2nd tthough. I would think if you just paid though that would mean your order just actually entered stage 1 since stage 1 is "Payment Processed" or did you use Bread and just made your first payment to Bread? I don't think your payment to Bread would have any factor there if so since they are separate entities though.
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 6.787109E-02 seconds.