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Out of the Box: Code 43 Error --2080 Ti

Post Date: 2019-01-30

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BeerHunter View Drop Down
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  Quote BeerHunter Quote  Post ReplyReply bullet Topic: Out of the Box: Code 43 Error --2080 Ti
    Posted: 30 Jan 2019 at 7:18am
Hi Gang,

After a 6 week wait, my new Lumos system arrived on Monday, and was unfortunately not the experience I was hoping for. During the fisrt boot up, I saw some artifacting on the ASOS splash screen, and was concerned. The system booted to desktop, but the graphics settings were obviously wrong (looked like I booted in safe mode). I opened the display settings, and saw that my 1900x1200 monitor only had the option of 1024x768 (Recommended) 1280x1024 and 1600x1200 resolutions. Nvidia control panel was not present (and is still not).

Opened Device Manager and saw the Code 43 error for the 2080 Ti card

TS I have done to this point:
- Uninstalled/ clean reinstalled Nvidia drivers
- Uninstalled/ reinstalled device in device manager
- Reseated video card / pushed in power cables
- Verified Updated Windows
- Restored from the restore point while it was still at Digital Storm (This ended up making 2 of the 5 RGB fans lighting go out)
- I called DS last night, but Tech did not call me back
- Tried both HDMI and DP connections

On a side note, the box is was shipped in was pretty banged up, so I dont know for sure if that had anything to do with issue...also want to comment that DS shipping boxes were not as good as when I bought my last system in 2011...

Specs:
Processor: Intel Core i9-9900K (5.0 GHz Turbo) (16-Thread) (8-Core) 3.6 GHz
Motherboard: ASUS ROG Maximus XI Hero (Wi-Fi) (Intel Z390 Chipset) (Up to 3x PCI-E Devices)
System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series
Power Supply: 1000W Corsair HX1000
Storage Set 1: 1x SSD M.2 (1TB Samsung 970 EVO) (NVM Express)
Storage Set 2: 1x Storage (3TB Seagate / Toshiba)
Graphics Card(s): 1x GeForce RTX 2080 Ti 11GB

Any help would be greatly appreciated.
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bprat22 View Drop Down
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 30 Jan 2019 at 7:29am
My guess is that you're the unfortunate holder of a bad 2080T.  They have had issues.

Any chance you have an older graphics card to try ?   That'll tell you for sure if its the card.  

Trying another Pcie slot is an option, but really think its the card.


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  Quote Psyoshi Quote  Post ReplyReply bullet Posted: 30 Jan 2019 at 8:10am
I'm with bprat sorry for your loss/inconvenience. Granted that should have been caught before shipping.... Question how did you "clean" uninstall your graphics driver? Also try taking out the GPU and testing onboard to see if same issue is present.

Edited by Psyoshi - 30 Jan 2019 at 8:10am
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BeerHunter View Drop Down
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  Quote BeerHunter Quote  Post ReplyReply bullet Posted: 30 Jan 2019 at 10:02am
Hey Guys, thanks for the replies. I chose the "clean install" option when installing the drivers (part of the Nvidia installer)

- Good thoughts on the onboard, will give that a go tonight when I get off work.
- Hopefully, TS will call me tonight
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  Quote Psyoshi Quote  Post ReplyReply bullet Posted: 30 Jan 2019 at 11:00am
Try using DDU (Display Driver Uninstaller) the option with the Nvidia driver pack is not very thorough... That is why some have issues when updating drivers.
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  Quote DSNY Quote  Post ReplyReply bullet Posted: 30 Jan 2019 at 12:00pm
As BeerHunter noted on a thread I started, I have a similar issue. Support agreed to replace card.

I did the third-party nVidia full driver uninstaller (from safe mode) and that did not help, but it's not hard and you probably have time so might as well give it a try.
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  Quote BeerHunter Quote  Post ReplyReply bullet Posted: 31 Jan 2019 at 5:17am
After TS with Digital Storm last night, we verified that the card was bad, going to have to RMA it. Thanks for everyone's help!
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  Quote KKrusher Quote  Post ReplyReply bullet Posted: 31 Jan 2019 at 9:56am
How exactly does a bad GPU make it out of stress testing and QC at DS? Everything worked perfectly in the factory and then it failed once turned on at the owners?

I am considering buying a new system but the run of bad GPUs...and how many are making it out of DS to the customer...is unsettling. Apologies for stirring the pot.

KKrusher
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 31 Jan 2019 at 11:30am
Originally posted by KKrusher

I am considering buying a new system but the run of bad GPUs...and how many are making it out of DS to the customer...is unsettling. Apologies for stirring the pot.

KKrusher
Good point. Although I must point out that the number of bad cards in the market overall points to a developer / manufacturer defect. I would be happy if I were to place another order for a DS system because I know the Customer Service is going to be there to help.

Can you imagine what the customers of other companies, with their foreign language support centers, are going through?

No, thank you. I'm going stick with DS.

Cheers.
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 01 Feb 2019 at 6:37am
Over the past two months, it may well be a low guess to say DS has shipped 2000 systems with RTX cards. I've seen, I think, 3,4 complaints? Now, that's not the total # of bad cards, not everyone posts on the forums. But hey, stuff happens to electronics that defies explanation. One thing is certain, and that is the cards worked prior to shipment. It's of no benefit to anyone to let a known defect out the door.
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  Quote BeerHunter Quote  Post ReplyReply bullet Posted: 01 Feb 2019 at 7:07am
Lucky me, I could have won the lottery, but instead I was the .0002% that got a bad card. It did make me wonder about the QA/QC before shipping, but the Tech Support Team has been great. If this had been another company, this could have been a really sad story.
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