Out of the Box: Code 43 Error --2080 TiPost Date: 2019-01-30 |
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BeerHunter
Newbie Joined: 12 Nov 2011 Online Status: Offline Posts: 47 |
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Topic: Out of the Box: Code 43 Error --2080 Ti Posted: 30 Jan 2019 at 7:18am |
Hi Gang,
After a 6 week wait, my new Lumos system arrived on Monday, and was unfortunately not the experience I was hoping for. During the fisrt boot up, I saw some artifacting on the ASOS splash screen, and was concerned. The system booted to desktop, but the graphics settings were obviously wrong (looked like I booted in safe mode). I opened the display settings, and saw that my 1900x1200 monitor only had the option of 1024x768 (Recommended) 1280x1024 and 1600x1200 resolutions. Nvidia control panel was not present (and is still not). Opened Device Manager and saw the Code 43 error for the 2080 Ti card TS I have done to this point: - Uninstalled/ clean reinstalled Nvidia drivers - Uninstalled/ reinstalled device in device manager - Reseated video card / pushed in power cables - Verified Updated Windows - Restored from the restore point while it was still at Digital Storm (This ended up making 2 of the 5 RGB fans lighting go out) - I called DS last night, but Tech did not call me back - Tried both HDMI and DP connections On a side note, the box is was shipped in was pretty banged up, so I dont know for sure if that had anything to do with issue...also want to comment that DS shipping boxes were not as good as when I bought my last system in 2011... Specs: Processor: Intel Core i9-9900K (5.0 GHz Turbo) (16-Thread) (8-Core) 3.6 GHz Motherboard: ASUS ROG Maximus XI Hero (Wi-Fi) (Intel Z390 Chipset) (Up to 3x PCI-E Devices) System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series Power Supply: 1000W Corsair HX1000 Storage Set 1: 1x SSD M.2 (1TB Samsung 970 EVO) (NVM Express) Storage Set 2: 1x Storage (3TB Seagate / Toshiba) Graphics Card(s): 1x GeForce RTX 2080 Ti 11GB Any help would be greatly appreciated. |
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 30 Jan 2019 at 7:29am |
My guess is that you're the unfortunate holder of a bad 2080T. They have had issues. Any chance you have an older graphics card to try ? That'll tell you for sure if its the card. Trying another Pcie slot is an option, but really think its the card. |
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Psyoshi
Groupie Joined: 14 Jan 2019 Online Status: Offline Posts: 245 |
Quote Reply Posted: 30 Jan 2019 at 8:10am |
I'm with bprat sorry for your loss/inconvenience. Granted that should have been caught before shipping.... Question how did you "clean" uninstall your graphics driver? Also try taking out the GPU and testing onboard to see if same issue is present.
Edited by Psyoshi - 30 Jan 2019 at 8:10am |
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BeerHunter
Newbie Joined: 12 Nov 2011 Online Status: Offline Posts: 47 |
Quote Reply Posted: 30 Jan 2019 at 10:02am |
Hey Guys, thanks for the replies. I chose the "clean install" option when installing the drivers (part of the Nvidia installer)
- Good thoughts on the onboard, will give that a go tonight when I get off work. - Hopefully, TS will call me tonight |
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Psyoshi
Groupie Joined: 14 Jan 2019 Online Status: Offline Posts: 245 |
Quote Reply Posted: 30 Jan 2019 at 11:00am |
Try using DDU (Display Driver Uninstaller) the option with the Nvidia driver pack is not very thorough... That is why some have issues when updating drivers.
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DSNY
Newbie Joined: 12 Jan 2019 Online Status: Offline Posts: 12 |
Quote Reply Posted: 30 Jan 2019 at 12:00pm |
As BeerHunter noted on a thread I started, I have a similar issue. Support agreed to replace card.
I did the third-party nVidia full driver uninstaller (from safe mode) and that did not help, but it's not hard and you probably have time so might as well give it a try. |
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BeerHunter
Newbie Joined: 12 Nov 2011 Online Status: Offline Posts: 47 |
Quote Reply Posted: 31 Jan 2019 at 5:17am |
After TS with Digital Storm last night, we verified that the card was bad, going to have to RMA it. Thanks for everyone's help!
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KKrusher
Groupie Joined: 02 Jun 2010 Online Status: Offline Posts: 123 |
Quote Reply Posted: 31 Jan 2019 at 9:56am |
How exactly does a bad GPU make it out of stress testing and QC at DS? Everything worked perfectly in the factory and then it failed once turned on at the owners?
I am considering buying a new system but the run of bad GPUs...and how many are making it out of DS to the customer...is unsettling. Apologies for stirring the pot. KKrusher |
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Snaike
Moderator Group Just a dude trying to keep the spam away Joined: 23 Jan 2014 Online Status: Online Posts: 9440 |
Quote Reply Posted: 31 Jan 2019 at 11:30am |
Can you imagine what the customers of other companies, with their foreign language support centers, are going through? No, thank you. I'm going stick with DS. Cheers. |
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Cretae
DS Veteran Joined: 22 Mar 2010 Online Status: Offline Posts: 7319 |
Quote Reply Posted: 01 Feb 2019 at 6:37am |
Over the past two months, it may well be a low guess to say DS has shipped 2000 systems with RTX cards. I've seen, I think, 3,4 complaints? Now, that's not the total # of bad cards, not everyone posts on the forums. But hey, stuff happens to electronics that defies explanation. One thing is certain, and that is the cards worked prior to shipment. It's of no benefit to anyone to let a known defect out the door.
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BeerHunter
Newbie Joined: 12 Nov 2011 Online Status: Offline Posts: 47 |
Quote Reply Posted: 01 Feb 2019 at 7:07am |
Lucky me, I could have won the lottery, but instead I was the .0002% that got a bad card. It did make me wonder about the QA/QC before shipping, but the Tech Support Team has been great. If this had been another company, this could have been a really sad story.
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