Parts on hand but still stuck in Stage 1

I ordered my system on December 5th and it reached stage 1 on December 7th. The system originally included a 5950x but on January 4th I changed it to a 3950x. I was told that was the only thing holding my order up. This was reconfirmed a few days later but there still hasn't been any movement 2 weeks+ later. Really considering to cancel my order because I am now paying interest on for something with no ETA and what seems may take many more months to arrive.



System Configuration:
Chassis Model: Aventum X
Exterior Finish: Black Metallic Matte Finish
Trim Accents: - Standard Factory Finish
Processor: AMD Ryzen 9 3950X (16-Core) 4.7 GHz Turbox
Motherboard: ASUS ROG Strix X570-E Gaming (Wi-Fi) (AMD X570 Chipset) (Up to 3x PCI-E Devices)
System Memory: 16GB DDR4 3200MHz Digital Storm Performance Series
Power Supply: 1200W Silverstone / EVGA / Thermaltake (Modular) (80 Plus Gold)
Expansion Bay: TPM Module (Trusted Platform Module)
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (1TB Samsung 980 PRO) (NVM Express)
Storage Set 2: - No Thanks
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x GeForce RTX 3090 24GB (Performance Edition) (VR Ready)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: H20: HydroLux PRO: Exotic Custom Cooling System (1x Graphics Card + CPU)
HydroLux Tubing Style: HardLine Tubing (Requires HydroLux PRO Custom Liquid Cooling System)
HydroLux Fluid Color: Blue Fluid + Clear Tubing (Requires HydroLux Liquid Cooling System)
Cable Management: Exotic Cable Management - White - (Cable Combs with Custom Color Sleeved Extension Cables)
Chassis Fans: Standard Factory Chassis Fans
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: Digital Storm Thermal Management Control Board & Software
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: - No Thanks
CPU Boost: Stock Factory Turbo Boost Advanced Automatic Overclocking
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: Yes, Disable and tweak all of the non-crucial services on the operating system
Operating System: Microsoft Windows 10 Professional (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)
Virus Protection: Windows Defender Antivirus (Built-in to Windows 10)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 20-25 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)

Sub-Total: $6,070.00
Tax (0%): $0.00
S&H:
Grand Total: $6,469.00

Definitely frustrating man. I'm in somewhat the same boat man, but I ordered the Lumos with i9 and a 3080 Dec 11th and been in stage 1 since. From what I have gotten from every forum is that they are extremely backlogged and parts are hard to find with the long line of people. Most likely our orders will be shipping around mid February from what I get from it. Patients is definitely going to be needed with these orders, but im sure it is going to be worth the wait!

Edited by JoeK - 22 Jan 2021 at 6:56am

samsung 1tb 980 pro is on backorder

Just moved to stage 2 today! Dec 16th order

Originally posted by Dmann3 Originally posted by Bamareb28 Just moved to stage 2 today! Dec 16th order Congrats. I’m on stage 2 and still waiting on stage 3

What did you have? I ordered i9 with a 3080 case is lumos

Originally posted by JoeK Originally posted by Dmann3 Originally posted by Bamareb28 Just moved to stage 2 today! Dec 16th order Congrats. I’m on stage 2 and still waiting on stage 3 What did you have? I ordered i9 with a 3080 case is lumos

I9 10900k with 3080 in lumos!

FYI- I just checked in as my order went to Stage 1 on 12/21. It looks like the 850w power supply that came in last week is already out of stock and they are now waiting for more.

Some December orders are still on stage 4 I heard.

Originally posted by carefulpunch Some December orders are still on stage 4 I heard.

I wish. My Dec 11th order is still in stage 1

Originally posted by JoeK Originally posted by Bamareb28 Originally posted by Bamareb28 Originally posted by JoeK Originally posted by Dmann3 Originally posted by Bamareb28 Just moved to stage 2 today! Dec 16th order Congrats. I’m on stage 2 and still waiting on stage 3 What did you have? I ordered i9 with a 3080 case is lumos I9 10900k with 3080 in lumos! was moved to stage 3 and 4 today! Just giving my up to date status for others wondering about mid dec orders with intel and 3080 builds. That's awesome man. Mine is still stage 1 since purchased Dec 11th

Right infront* of my orde....what was your build? Should be soon!

Edited by Bamareb28 - 26 Jan 2021 at 3:57pm

Originally posted by JoeK Right infront* of my orde....what was your build? Should be soon!

Chassis Model: Digital Storm Lumos
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i9-10850K (5.2 GHz Turbo) (20-Thread) (10-Core) 3.6 GHz
Motherboard: ASUS TUF GAMING Z490-PLUS / MSI MPG Z490 GAMING EDGE (Intel Z490) (Up to 3x PCI-E) (No SLI)
System Memory: 32GB DDR4 3000MHz Corsair Vengeance RGB Pro (RGB Light Bar)
Power Supply: 850W Digital Storm Performance Series (Modular) (80 Plus Gold)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (1TB Samsung 970 EVO PLUS) (NVM Express)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: Wireless PCI-E (Supports 802.11ac)
Graphics Card(s): 1x GeForce RTX 3080 10GB (Performance Edition) (VR Ready)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Corsair LL Series (RGB Fans) (Software Controlled Effects)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: Option Not Available
CPU Boost: Stage 1: Overclock CPU - Up to 4.7GHz on All CPU Cores
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 10 Home (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)
Virus Protection: Windows Defender Antivirus (Built-in to Windows 10)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 20-25 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)
[/QUOTE]
Nice build man you will enjoy it!

Originally posted by JoeK Nice build man you will enjoy it!

Thanks man. Was yours the same? Im confused why your order is moving before mine, when I ordered before you lol.
[/QUOTE]

I am absolutely just as confused as you! I have 10900k and 3080. Its so confusing on how the line works. I was told a month ago that my parts were in stock but i was waiting in line to build. Here i am almost 2 months later with progress. I recommend contacting Alex or another DS support team. They usual figure out what the hold up is and bump your order up....potentially. So yes my order seems very similar to yours. Both intel and both 3080.

Edited by Bamareb28 - 27 Jan 2021 at 8:10am

Originally posted by Saki71 Mine is a very similar build that was processed on 12/2 and I’m still at stage 1 as well.

I would contact DS..hang in there

Originally posted by JoeK Originally posted by Bamareb28 Originally posted by Saki71 Mine is a very similar build that was processed on 12/2 and I’m still at stage 1 as well. I would contact DS..hang in there Just went from stage 1 to 3 😆 so excited!!!🤗

Congrats!!!!

Originally posted by Bamareb28 Stage 6 now! I am guessing the stress test went smooth in one day? lol Fingers crossed

Awesome!!!

Final update for anyone that is following. Hit stage 7 this evening! Will update again when pc arrives and give you an update on whether the pc made it in one piece or not...let the gamble begin.[/QUOTE]

WOW. You went from stage 1-7 in like a week!

Requested my order for cancellation today. I honestly just got sick and tired of the whole process. When I downgraded from the 5950x to 3950x earlier this month I was told that it was the only thing holding up my order. Then I waited and there was no movement for 3 1/2 weeks. So I called again today to get some kind of update but the person I talked to said that I should have gotten an email earlier this week about another missing part that could hold my order up "indefinitely"(he really used that word). He stated the email was to ask me if I wanted to downgrade the new missing part of my order. Told them I did not receive any such email and had originally just asked if they could resend me this email. He replied that he would escalate my request and I should receive the email again by Monday. I asked if he could tell me what part was missing and was told that another team is handling it and he did not know. After about an hour of thinking about this whole process I called back and requested my order to be cancelled.

Look I understand that there is a shortage on my original cpu and I compromised there, but then there was still no movement. Had me in limbo for so long that another part went zero balance. Who is to say that downgrading my order would even get things moving this time. I am happy for everyone that has gotten their order moving and shipped. For those still waiting I wish you the best of luck but I am DONE.   

I can understand the OP's sentiment. I only ordered mine at the start of January with it stuck on stage 1, but if I had spent almost 7 grand at the top of December with no movement even now, I would have called it quits long ago.

I almost don't mind delay as much as I mind the lack of transparency. At least when contacted they offer some answers, but there are expectations set when purchasing a machine. There's a general implication that 1-2 months is how long it should take. They also give literal build estimates when building a PC.

When I was ordering mine, only the GPUs were labeled to be delayed or unavailable, so I explicitly didn't spec a GPU. But to my surprise the CPU options and possibly the power supply, SSD, etc, are also unavailable. These are things I need to know. If I am aware that my rig could take 3 months to build, that would change my entire decision process. If you can't build PCs because of long queues or component shortages, then be upfront about it.