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Paying for shipment 2x after first RMA - Not Cool

Post Date: 2018-08-30

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jbrito01 View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 23 Mar 2018
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Posts: 5
  Quote jbrito01 Quote  Post ReplyReply bullet Topic: Paying for shipment 2x after first RMA - Not Cool
    Posted: 30 Aug 2018 at 7:10pm
Wanted to share my current story still waiting to be resolved. Well, I am facing an issue right now.

Received a faulty computer back in December but I was unaware of it up until I purchased a new gaming monitor and realized the liquid cooling wasn't working and the computer was overheating too much to the point where it killed the graphics card. Things worked out well since I RMA'd the computer, paid to ship it back, and received updated email on a daily basis as progress was made to fix the issue. I was without a computer and without a workstation for an entire month. Technical communication was amazing, and I was happy with almost daily emails on the progress of my computer with very polite technicians. But when my computer arrived, I was happy to see it was working to my expectation, and with my new monitor...

3 months later, I realized my liquid cooling have been slowly leaking over time. It was leaking near the power supply too all in small droplets. A lot of the liquid on the reservoir ave depleted in only a matter of short months. I thought it was normal up until i took a closer inspection and realized it was indeed leaking.

Nothing bad occurred, thankfully. However, I am expected to pay for shipment back to DS. Mind you, ground shipping to ship back to DS costs about 80 dollars and it takes a full week. It's not cool. It isn't my fault that the computer came faulty again. I understand things happen, but this is the second time this year that I would have to RMA my system and pay again to ship it.

As I'm sure many people who read this have gone through it, but I paid a pretty penny into trusting DS will expertly ensure my system will be in perfect condition when I receive it. And what really hurts is that I am expected to pay for shipping again. 80 dollars for a whole week. 170 dollars for overnight shipping is an option too but man is it pricey! I would most likely have to wait a whole month again until I have a computer again.

I'm going to ask and put up a fight and see if the shipping can be waived due to the huge inconvenience this has brought to me. I'll be happy if they are willing to do anything to alleviate this waiting process and to avoid having to pay for shipping two times already....
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