Post Date: 2010-07-29 |
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bartmanb 
Newbie 
Joined: 20 Jul 2010 Online Status: Offline Posts: 18 |
 Topic: Phase 5 taking FOREVER!!!Posted: 29 Jul 2010 at 10:32am |
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My build has been in Phase 5 for a week and a half and I'm going crazy... should i be worried? Should I call to find out what is going on? I know people have said that phase 5 can take a bit, but they estimated 2-3 days..........
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rholyrag
Senior Member 
Joined: 17 Oct 2009 Online Status: Offline Posts: 841 |
Posted: 29 Jul 2010 at 11:00am |
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No need to worry. If it will ease your mind, you can call them or send them an email.
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"What we do in life echoes in eternity" - Maximus from Gladiator
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Alex
Admin Group 
Digital Storm Supervisor 
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
Posted: 29 Jul 2010 at 3:49pm |
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Feel free to send me an email: [email protected] with your order number and I'll be more than happy to look into it for you.
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god
Newbie
Joined: 16 Jul 2010 Online Status: Offline Posts: 22 |
Posted: 29 Jul 2010 at 9:24pm |
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I'm on my 3rd day at stage 5 as well. I hope mine doesn't go a week and a half, like you.
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JohnZord
Newbie
Joined: 21 Jul 2010 Online Status: Offline Posts: 23 |
Posted: 29 Jul 2010 at 9:59pm |
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On my 3rd day at stage 5 too. I was hoping to see it at stage 6 today...
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Matt6767
Newbie
Joined: 17 Jul 2010 Online Status: Offline Posts: 14 |
Posted: 30 Jul 2010 at 2:14am |
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I'm on my 2nd day of stage 5, I know it takes awhile but I hope it never goes as far as a week lol.
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god
Newbie
Joined: 16 Jul 2010 Online Status: Offline Posts: 22 |
Posted: 30 Jul 2010 at 2:30am |
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Yo Johnzord and Matt6767, lets keep each other updated. We are the stage 5 club.
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Esri
Newbie
Joined: 21 Jul 2010 Online Status: Offline Posts: 1 |
Posted: 30 Jul 2010 at 9:08am |
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I guess I can join the club... 6 business days and counting. I'm frothing at the mouth, but I'd rather have QA find any problems with my new baby than find it myself.
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Matt6767
Newbie
Joined: 17 Jul 2010 Online Status: Offline Posts: 14 |
Posted: 30 Jul 2010 at 3:07pm |
Will do
 , I hope today is the last day of stage 5 for me. |
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Ben
Newbie
Joined: 21 Apr 2010 Online Status: Offline Posts: 37 |
Posted: 30 Jul 2010 at 4:04pm |
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Some babies will come out within minutes. Some will torture their parents and make them wait
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
Posted: 30 Jul 2010 at 8:02pm |
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Some orders may take longer than others. The key is to ensure we provide every customer the absolute best and throughly tested system possible.
We won't sacrifice quality over speed. Our Production Manager is aware of orders that stay in a stage for a few extra days and we do our very best to get them to the next stage ASAP. Feel free to contact me if you want me to look into your order for you. |
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JohnZord
Newbie
Joined: 21 Jul 2010 Online Status: Offline Posts: 23 |
Posted: 31 Jul 2010 at 1:00am |
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I sent an email asking if there was any problems as to why my order has been stuck in stage 5 for 4 days and I got this response:
I’m sorry for the delay and I’ll be more than happy to look into this for you.
I sent an email to the Production Manager to find out why it’s taking so long and when can we get it shipped. I also have flagged your order as an urgent priority with our management system.
I should have a response for you within 24-hours from today which means Monday. I looked as of right now and it’s currently being tested and it will finish over the weekend and hopefully go to QA on Monday.
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Matt6767
Newbie
Joined: 17 Jul 2010 Online Status: Offline Posts: 14 |
Posted: 31 Jul 2010 at 1:32am |
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Just sent a email asking for an upgrade from the gtx 460 768 mb to the 1gb version, Gee I hope it doesn't set my computer shipping date way far back lol.
Edited by Matt6767 - 31 Jul 2010 at 1:33am |
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god
Newbie
Joined: 16 Jul 2010 Online Status: Offline Posts: 22 |
Posted: 31 Jul 2010 at 2:03am |
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ah, I'm still waiting as well. I'm having high hopes that the testing will go into the weekend and the next stage will be impressed upon me on Monday.
Matt6767: I wonder if they'll need to start over with the testing, if you changed parts. Hope not! |
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ablahblah
DS Veteran 
Joined: 12 Jun 2009 Online Status: Offline Posts: 2312 |
Posted: 31 Jul 2010 at 9:51am |
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aaahhh can someone PLEASE post a sticky that Phase 5 is stress testing, which is the most grueling and longest possible part of the system build...
and yeah, if you change parts, you gotta retest. lol, it's how the world works man. |
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R4D4RPR00F
Core i7 920 @ 3.9Ghz Asus Sabertooth X58 EVGA GTX 570 Mushkin 6GB 1414Mhz |
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teaiewold
Groupie 
Joined: 26 Jun 2010 Online Status: Offline Posts: 216 |
Posted: 31 Jul 2010 at 10:05am |
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or the moderators could just delete the threads about people complaining about the building of their rig taking too long??
personally i see the threads as people being too impatient with having a fine piece of machinery being built and tested for them. it's taking as long as it is for a reason, so let DS do their job and go DL some pr0n or something.
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Zerohyperion
Newbie
Joined: 18 Feb 2009 Online Status: Offline Posts: 18 |
Posted: 31 Jul 2010 at 10:50am |
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There's no reason for moderators to delete any threads like this, honestly I don't see any complaining going on, just people asking for advice on what they should do if their build is taking too long in stage 5 or not.
And back on topic, my build was in stage 5 for about 3 or so weeks. At first I never called them to ask if anything was wrong, but finally I did.
So if it is taking longer than a few business days, no harm in trying to figure out why.
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JohnZord
Newbie
Joined: 21 Jul 2010 Online Status: Offline Posts: 23 |
Posted: 31 Jul 2010 at 4:27pm |
I wasn't complaining I was just inquiring if there was a hold up. Stages 1 -5 took 2 days so after 4 days at stage 5, I thought there was a problem with my order. Since it's still in testing I realize there may be an issue. And if there is an issue I know they do some re-testing. I was just inquring to see if there was indeed a problem. Since I am a customer I think I have the right to ask.
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
Posted: 31 Jul 2010 at 10:21pm |
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This topic isn't really going to get anywhere in terms of getting a status update on an order. Reason why is that the forums isn't the best place for direct official Digital storm support, it's a community of customers and enthusiasts. Because of that, I am going to lock this thread.
I would rather have any customer that feels their system is taking too long to email me directly since I will be more than happy to help effectively. Please email me at: [email protected] I also just wanted to re-state my comments about the time it takes for an order to ship: Some orders may take longer than others. The key is to ensure we provide every customer the absolute best and throughly tested system possible. We won't sacrifice quality over speed. Our Production Manager is aware of orders that stay in a stage for a few extra days and we do our very best to get them to the next stage ASAP. Feel free to contact me if you want me to look into your order for you. Edited by Alex - 31 Jul 2010 at 10:22pm |
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Phase 5 taking FOREVER!!!
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