Problem with new PC (Apollo)

Attempts so far:

Unplugging router etc and leaving off for 5+ minutes

Reinstalling ASUS software that came with usb dongle

Uninstalling ASUS software and running it without (this worked for awhile with the old usb)

Tried using both windows wireless function or asus wlan capabilities - neither work

Tried telling it to diagnose and repair itself - it of course couldnt do that and had no clue what was wrong.

Heard that maybe it was not obtaining the DNS server automatically for whatever reason - tried resetiing/flushing DNS - nothing

Tried ipconfig and /renew under cmd as administrator - nothing

Thought maybe under 'local area connection' even though it wasnt connected it was enabled as well as the wifi it for some wild reason was interfering. Disabled local area connection - nothing

Checked under settings to make sure it said it was obtaining DNS etc automatically like it supposed to - it said it was.

When the asus software was actually installed even that said it was connected even though it would not access the internet. Tried resetting up the connection through asus software - nothing

Tried disconnecting and resetting it up manually again typing in password all over again from scratch etc. It said identifying network for awhile but ultimately still wouldnt connect.

Everyone other device we have works on our wifi currently. Phones, tablets, laptops, game consoles etc. This desktop is the one singular device that refuses to work.

Originally posted by bmicinski and it won't start working even a little bit like the old one did. When i look at my network connection it says unidentified network - no internet access. Yet, right below that in the window showing all the available networks my wifi status says connected.

I have seen this before. On my Vanquish II, when I had my Panda N300 wireless USB adaptor.

I ended up needing a new router... it had nothing to do with the computer. Once I changed the router, I never saw that message again.

That's just my take, yours is probably different. Good Luck!!

Went to best buy on my lunch break today to get a different usb adaptor to see if that would work. Still nothing.

My dad came over tonight instead to look at it. We found out the computer set itself somehow and for some reason incorrectly in terms of the connection. When you map the connection it goes from the router to the switch, and then back to the router instead of to the PC like it is supposed to.

Anyone encountered this before? We have given up for tonight. Been at it for about 2-1/2 hrs and can't get it to send the signal the proper direction no matter what we try.

I can confirm the problem (dad here). Odd thing is it worked for several days before losing the internet connection. When you map the network it appears the DS pc is attached to the router, I can ping it. Once at the router though the signal is going to a switch, I am guessing within the router, and then back to the router with no internet connection. I have checked the router setup from his laptop and everything looks in order. I can see his desktop DS computer within the router settings. I have also disabled the miniport within the computer to no avail. The following all work - android phones, iphone, laptop, Google Nexus tablet. Just the DS computer running into this problem. At this point since I can ping the router I am guessing it is the way the router is handling his wireless connection but am at a loss. Have tried Asus dongle and a netgear with no luck. I am taking a pci Linksys card over this afternoon to try. Maybe I should just set router to its default and start over. Any suggestions?

Dad got it working. Booted to safe mode with networking. Then rebooted out of safe mode and it started working now.

Now i get to play until my hearts content again! haha

How did the PCI card work for you?

However, I am now encountering a new problem...

After playing it a few times the computer and internet all seemed to be running fine. Started playing last and this morning with no issues. However, when I booted it back up just a few ago after returning home I noticed the game I was playing starting stuttering bad and the audio sounded funny. I decided to quit out of the game and steam to just reboot the computer and see if that fixed the issue but I never made it that far. The computer crashed to a blue screen saying:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

The system encountered an uncorrectable hardware error.

If this is the first time you've seen this stop error screen, restart the computer."

And it goes on to say if the problem persists try make sure everything is installed properly etc. And lists a stop error code of some numbers and letters. Mostly a bunch of zeroes. Then the computer shut itself off.

When i rebooted it i turned it on in safe mode. Everything seemed fine so i then shut it down from safe mode completely. When I rebooted the second time it brought up a new listing a bunch of other information and the error it listed was that the CPU was running over temperature. While i was in that UEFI BIOS Utility screen advanced mode displaying a number of other options neither the mouse or keyboard would work for me to look at anything, and the CPU showed a temperature reading of 90 degrees celsius! Then the computer shut itself down again while inside the BIOS.

I unplugged the back of the computer and all the cables from the surge protector and left them undone for a few minutes. After plugging everything back up windows booted up normally but crashed to the blue screen again.

After unplugging everything again i booted it up a third time and this time everything seemed to be running normally finally. It connected to the internet and I was going to download realtemp to check and see if the CPU was in fact running hot or if there was false reading. While on google and going to the page to download the computer crashed again before i could do anything.

I'm pretty much at a loss. My dad will come look at it again either tonight or tomorrow when he is free. I will also email the two pictures I've taken of the screens to digital storm and call them tomorrow on my lunch break. However, I'm starting to really lose my patience with this whole process. The computer has been in my possession for nearing a month now and has not run more than 4 days without encountering an issue.

I replied to your email just now, but I'll also include what I wrote below. It looks like something seems disconnected (fans or pump) when you were working on the PC.

Please check if the pump wire is connected (red arrow). The pump itself is the green arrow. Also, check if the fans are spinning (blue arrow).

I guess I spoke too soon. It just crashed to blue screen again and shut itself down...anything else I should be looking for?

I would venture to say something was damaged during shipping maybe. I just purchased an Apollo, my first rig from DS. Most reviews I've read quote a positive experience with DS, which is mostly why I decided to do business here.

Additionally, i just tried loading in safe mode so i could download the realtemp and see if it truly was overheating. It was still shut down "improperly" from the last time it crashed so i just booted in safe mode with networking. I was able to download the realtemp but never got a chance to run it because it crashed even in safe mode.

I will call digital storm tomorrow and hopefully get a walkthrough of what i can do to correct the problem.

Yea when I realized I couldnt do anything in safe mode even I just left it alone and unplugged everything.

UPDATE:

For those who care/have been following. Alex was a huge help even shooting a couple quick things to try on Sunday of all days. Ultimately nothing seemed to work. I emailed him a time I could be reached and was called by Mike (who I spoke with previously about my internet issue). And he was for the second time very polite and helpful walking me through some steps over the phone to diagnose what was wrong with my blue screen crashings.

After checking the fans, tubes, screws, etc and looking in BIOS at temp and fan speeds it was evident that the pump itself was not working properly and everything else seemed to be running the way it should.

New pump is being sent to me to arrive in 4 business days and Mike told me to call back and I would get walked through how to install it and then make sure it was running ok.

That is all for now. Will update again when I receive the pump and get it installed on how things are running.

Thanks again Alex and bpratt for offering some weekend suggestions and please tell Mike I said thank you too.

Now that's some customer service. The fact Alex even stepped up on his day off, wow. Thanks for updating as this confirms to me that I have made a excellent purchase.

Customer service is everything. You can have the best product on the planet but if your customer service suffers and is non-existent, your business will not prosper.

Now put the two hand in hand and you have a stellar finish.

UPDATE:

I received the new pump assembly monday afternoon. I tried calling twice and left a voicemail the second time and didnt get a call back. Honestly I'm not really surprised I'm sure mondays are crazy.

Called back today (Tuesday) and spoke with a rep. I told him I spoke with another rep (leaving names out intentionally) previously about calling back when my new pump came in to get walked through how to switch them out. He took my information and said he was on another line (the rep i spoke with previously) and would call me back when he was off. Still 10 minutes left in the day their time but I doubt i will be getting called back at this point.

No big deal really - however i would like to point out that in digitalstorms replacement part emails they say the old/bad part has to be returned in a certain time frame otherwise the hold they put on the card will be charged.

Kinda can't send it back in a timely manner if I can't get a call back to get your bad out and I'm definitely not gonna be held responsible for that.

Will call back again tomorrow when i get home from work and hopefully I will be able to get a hold of someone then.

Is it really necessary that I speak with the rep I initially talked to? Maybe informational purposes? If the other guy answers the phone why can't he walk me through it if his buddy is busy? I called the tech line after all.

UPDATE:

Thanks for the heads up Frank. My email says 14 days though and we had blown through 3 already and it typically takes another 4-5 for UPS to ship to Cali from my area so i was a little concerned.

However, I did get a call from DS late today and was walked through attaching the liquid cooling unit. Rep was very polite, patient, and thorough. Very impressed. I've since been checking the temperature and will continue to do so over the next few days just to be safe. All seems fine. Guess i just had some bad luck and got a crummy pump initially...no big deal though. Overall i would say it was fixed it a timely and professional manner, very impressed.

Thanks again Alex and tell whoever gave me a hand today thanks too!

Another victory for DS customer service