Purchase-Arrival TimePost Date: 2020-08-06 |
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Swisheroriginal
Newbie Joined: 06 Aug 2020 Online Status: Offline Posts: 2 |
Quote Reply
Topic: Purchase-Arrival Time Posted: 06 Aug 2020 at 7:01pm |
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I was just wondering if anyone had an estimated time on from when the order is processed to when it’s delivered. Regardless of setups just a general guess. Like: 20 days? 25? 30? Just want to know. Thank you.
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chrisdel1234
Groupie Joined: 09 Jul 2020 Online Status: Offline Posts: 157 |
Quote Reply Posted: 07 Aug 2020 at 4:13am | ||
RN they are getting faster but I’d still about 40 days |
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 07 Aug 2020 at 11:07am | ||
Hi, your order was placed on August 1st, it has a 20-25 busienss day ship timefarme which puts you at September 7th as the last day. Your order will jump stages and ship as it gets closer to the very end of that date. There will be a lack of progress until then due to our backlogs. I hope that helps.
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chrisdel1234
Groupie Joined: 09 Jul 2020 Online Status: Offline Posts: 157 |
Quote Reply Posted: 07 Aug 2020 at 11:44am | ||
Well I’m wrong cause im at day 28 but then again they are getting faster and catching up so hopefully |
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Nav
Admin Group Digital Storm Employee Joined: 15 Jan 2021 Online Status: Offline Posts: 1581 |
Quote Reply Posted: 07 Aug 2020 at 11:45am | ||
I wouldn't say 40, really depends per build if parts are constrained in the market or not. |
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chrisdel1234
Groupie Joined: 09 Jul 2020 Online Status: Offline Posts: 157 |
Quote Reply Posted: 07 Aug 2020 at 4:58pm | ||
True |
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NoSoup4U
Newbie Joined: 14 Aug 2020 Online Status: Offline Posts: 11 |
Quote Reply Posted: 14 Aug 2020 at 9:05am | ||
My order has been moving extremely fast compared to what I have been seeing from others on the forums. Once I got out of stage one earlier this week I have been getting a status update email almost daily. It really does seem like it all depends on specific builds, parts & their availability.
Order progress: Purchased/Stage 1 - 7/23 Stage 2 - 8/11 Stage 3 - 8/12 Stage 4 - 8/14 Others I have observed after covid seems to have been getting hung up on Stage 1 (Of course) and sometimes stage 3. It seems like that was not the case for me but I will update again in a few days to see if anything slows down. I have a feeling with the progress of my order, DS might be catching up to orders due to the covid backlog and they are going to start meeting pre covid ship dates of around 20 -25 days soon. This is an assumption purely based on my order but thats all i really have to go off of. I see a lot of people have these questions (including myself) so hopefully this is helpful. Build: Lynx, i7-10700, ASUS Prime Z490-P, 32GB DDR4 3200MHz DS, GeForce RTX 2060 SUPER |
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 14 Aug 2020 at 2:35pm | ||
Stage 1 takes the longest, that's the backlog, once it passes that things go from Stage 1 to Stage 7 in a matter of days.
Don't get too hung up on Stage 1, your order will ship near the estimated ship date we provided when you purchased it. If your order is past that, please email me and we will esclate "[email protected]". |
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keitht06
Newbie Joined: 02 Jan 2010 Online Status: Offline Posts: 82 |
Quote Reply Posted: 14 Aug 2020 at 5:52pm | ||
Order# 138813 What if you never received an estimated ship date when purchased? Edited by keitht06 - 14 Aug 2020 at 5:57pm |
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 16 Aug 2020 at 1:29pm | ||
No problem.
It's on the configurator page when you were customziing the PC, right before you click "Add to Cart" and it's on your order specifications at the very bottom where it says "Prioirty Build". This was also emailed to you as part of the specs on the PC. Your order has a 6 week ship date, see below:
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NoSoup4U
Newbie Joined: 14 Aug 2020 Online Status: Offline Posts: 11 |
Quote Reply Posted: 21 Aug 2020 at 8:45am | ||
Quick update - Things have slowed down a bit but I am still ahead of schedule. I got my stage 5 email on Tuesday and still eagerly awaiting Stage 6 which would indicate everything is running smooth in my rig. Purchased/Stage 1 - 7/23 Stage 2 - 8/11 Stage 3 - 8/12 Stage 4 - 8/14 Stage 5 - 8/18 Was hoping I would get stage 6 this week which might have meant it would probably be shipped ahead of schedule. Either way I have been seeing fairly consistent progress since I left stage 1, probably to a fault since I have been checking my email every 30 minutes Keep up the great work DS! |
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 21 Aug 2020 at 1:19pm | ||
Thank you! It will ship closer to your estimated ship date range.
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NoSoup4U
Newbie Joined: 14 Aug 2020 Online Status: Offline Posts: 11 |
Quote Reply Posted: 08 Sep 2020 at 9:15pm | ||
Last update for my timeline before maybe I show the system off. My PC shipped a few days ago and it is estimated to be here tomorrow, Very pumped! Stage 6 took a week to come and then I waited about 8 days before I contacted Stellar since it went beyond the 3-5 business day expected time frame. He got back to me almost immediately and told me that it would be shipped the same day. It did and I got my tracking number that night! All in all a great experience with DS, the only problem for me was the wait time which is understandable right now so I cant harp on that too much. Hopefully the final product looks and runs as well as I have heard it will. Purchased/Stage 1 - 7/23 Stage 2 - 8/11 Stage 3 - 8/12 Stage 4 - 8/14 Stage 5 - 8/18 Stage 6 - 8/25 Stage 7/Tracking Number - 9/03 Estimated day I will receive system - 9/10 (Standard shipping, East Coast so take that into account) That's it for now, hopefully tomorrow I will have it set up and gaming to my hearts content. Thanks again DS! |
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Snaike
Moderator Group Just a dude trying to keep the spam away Joined: 23 Jan 2014 Online Status: Online Posts: 9448 |
Quote Reply Posted: 09 Sep 2020 at 1:33am | ||
We know that feeling... Don't forget to eat and sleep once the machine gets there! (and if no one has told you yet, we love pictures of DS machines in their new homes.) |
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TwistedCrater
Newbie Joined: 24 Aug 2020 Online Status: Offline Posts: 9 |
Quote Reply Posted: 10 Sep 2020 at 2:14pm | ||
I’m on Business day 3 of Stage 6 for my Custom Lynx with a 10700, 2060 Super, 32GB of 3200 and some SSDs. Hopefully it ships by tonight or tomorrow night
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NoSoup4U
Newbie Joined: 14 Aug 2020 Online Status: Offline Posts: 11 |
Quote Reply Posted: 11 Sep 2020 at 11:35am | ||
I would take a look at when your shipping window is because I think they plan to ship it that week. DS will try to prioritize based on that so if you still have some time before you hit your shipping window then it might sit in stage 6 for a few more days. |
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TwistedCrater
Newbie Joined: 24 Aug 2020 Online Status: Offline Posts: 9 |
Quote Reply Posted: 11 Sep 2020 at 10:18pm | ||
Well Stellar is amazing it has Shipped out way way way ahead of schedule. People are crazy when they say there is bad customer support/service |
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