Question About GPU Delays

Greeting!

I just wanted to make a post to gather a bit more information about potential GPU delays that might affect my order.

Yesterday, I had placed an order for a Custom Lumos system with an RTX 3080 and was worried that there might not be any in stock. I had spoken with a customer service representative using the live chat feature on the Digital Storm website and was told that there was a significant delay on the RTX 3080s and that it would take till late January to February for them to come in. This would result in me having to wait potentially 2-3 months for my system to which I would prefer not to wait that long.

I wanted to confirm if this was true. I don't expect to receive my system right after I just placed the order, as I know delays and COVID has made things very difficult this year, but this information would be great to know!

I will provide my system configuration below. If there any other delays in parts relevant to my system then it would also be nice to know about those too!

Thank you so much! Really appropriate it and looking forward to receiving my system!


______________________________________________

System Configuration:

Chassis Model: Digital Storm Lumos
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i9-10850K (5.2 GHz Turbo) (20-Thread) (10-Core) 3.6 GHz
Motherboard: ASUS TUF GAMING Z490-PLUS / MSI MPG Z490 GAMING EDGE (Intel Z490) (Up to 3x PCI-E) (No SLI)
System Memory: 32GB DDR4 3000MHz Corsair Vengeance RGB Pro (RGB Light Bar)
Power Supply: 850W Digital Storm Performance Series (Modular) (80 Plus Gold)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD (1TB Samsung 860 EVO)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: Wireless PCI-E ASUS PCE-AC88 (Supports 802.11ac)
Graphics Card(s): 1x GeForce RTX 3080 10GB (Performance Edition) (VR Ready)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Standard Factory Chassis Fans
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: Option Not Available
CPU Boost: Stage 1: Overclock CPU - Up to 4.7GHz on All CPU Cores
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 10 Home (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)
Virus Protection: Windows Defender Antivirus (Built-in to Windows 10)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 20-25 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)

Edited by Treat350 - 12 Dec 2020 at 8:14am

Hi,

I don't see your forum account attached to an order. However, RTX 3080 availability is greater now. and it should not take more than 1.5 months to ship depending on when you ordered.

Originally posted by Nav Hi, I don't see your forum account attached to an order.

What Nav is referring to is that in order to get the "Verified Customer" badge your email address for the forums and your email address for your order must match exactly. (Case sensitive, like a password.)

If you have done this, then they can look at your forum's presence and go directly to your order.

Hope that helps.

... and there's the "Verified Customer" badge!

Congrats!

Originally posted by Cretae Treat350: The SSD you have selected for drive 1 is a SATA drive. The M.2 NVMe drives are 5 times faster. They are cards the size of a small pocket comb that plug into the front of the motherboard. No wires or cables. They directly access the PCIe bus like a video card. One of those in either the Samsung or Seagate flavor will be a game-changer for everything you do from your OS. Plenty of time to change that if you'd like.

Ah, thank you for the great advice! I actually already sent an email to Alex yesterday (Wasn't sure who to contact) to switch the 1TB Samsung 860 Evo in my build to a 1TB Samsung 970 Evo. In fact, I did this while reading your advice to others about changing their drive 1 SATA drive to NVMe, so thanks again!

Originally posted by Nav Hi, I don't see your forum account attached to an order. However, RTX 3080 availability is greater now. and it should not take more than 1.5 months to ship depending on when you ordered.

Quick question, if I make additions or changes to the components of my order will my order confirmation ID change to reflect this or not? Also, if I do end up making additions or changes, will I be able to receive a new order summary email to kero track of my changes?

Oh and if I do make changes, can I pay for them using a different payment method than the one I originally used to purchase the system before the changes?

Edited by Treat350 - 13 Dec 2020 at 6:52am

Hi Treat350,

I made a change to my order today by phone. They sent me an updated invoice. Same invoice number. My biggest question is about what this does to my place in the queue. I have been at stage 1 since Thanksgiving. Does this put me back at the end of the queue? The CS Rep said "In a way." Not sure what that means. :)

I wanted to pay the remaining balance by cc but she said I needed to make the payment via PayPal because that was how the rest of my order was paid for. You do that by logging into the DS website. It has a button to pay your remaining balance. I made the payment but the website returned an error. I was charged. Called back and they are escalating to management.

Changing the config does not change your place in the queue unless changed to components that are out of stock.

Originally posted by AaronS Originally posted by Nav Changing the config does not change your place in the queue unless changed to components that are out of stock. So my swapping out the GTX 1650 for a RTX 3080 is probably not going to get me my rig any sooner. Thanks for the clarification. :) I'm going to call back on my payment error. My account is still showing a balance.

I'm having the exact same problem right now. Paid the balance for my additions using Paypal and an error message popped up after the payment went through. The payment did go through but I still have the outstanding balance connected to my digital storm order ID.

I was contacted by John ([email protected]) through email to pay my outstanding balance, so I just send back another email to him outlining my problems.

Hopefully, this gets sorted out since the payment went through but the DS website still saying I haven't paid when I have.

Originally posted by Alex We'll take care of you, hang in there. I recall sharing this with John as well.

Thanks! Yall actually sorted this out for me through email earlier today! Appreciate it!

You're welcome!

Damn, thats a lot of 3080s on the digital storm instagram 🤤

Initial order-> 10/29/2020
Stage 2      -> 11/09/2020
Stage 3      -> 11/10/2020
Stage 4      -> 12/4/2020

I have been waiting for nearly a month without any updates or status changes..

I understand there was holidays and whatnot,
I expected it to take a while, and understand theres delays for HW, GPU (RTX 3080 in my case).. I have been enqueue for a while now.

Tried to call and waited 15 minutes to get an automated message that no one can take my call and please submit an online help request.

Bro, I just want to know my 4,000 PC is actually on its way and an estimate to how long it will take? I have already been waiting 2.5 months

Originally posted by coolflare Originally posted by Treat350 Originally posted by dezi Initial order-> 10/29/2020 Stage 2      -> 11/09/2020 Stage 3      -> 11/10/2020 Stage 4      -> 12/4/2020 I have been waiting for nearly a month without any updates or status changes.. I understand there was holidays and whatnot, I expected it to take a while, and understand theres delays for HW, GPU (RTX 3080 in my case).. I have been enqueue for a while now. Tried to call and waited 15 minutes to get an automated message that no one can take my call and please submit an online help request. Bro, I just want to know my 4,000 PC is actually on its way and an estimate to how long it will take? I have already been waiting 2.5 months Yeah, that is a really long wait. I purchased my $3200 PC around December 11th and got it a few days ago on January 8th so around a month. My build was a custom lumos with an RTX 3080 Founders Edition and an Intel i9-10800k because I didn't want to wait for the Ryzen CPUs. I kept in regular contact with Alex from Digital Storm and I suggest you do too. Definitely felt like it helped. Along those lines, super shoutout to Alex cause I was stuck on Stage 5 for like 10 days and he was able to get the team to ship it sooner. Awesome guy. I purchased my custom lumos PC with 3080 and a i9-10900K on 11/26 ($3000 PC)- and still sitting in Stage 2 from 12/16 with no update since. So receiving your PC in a month that's ridiculously quick in comparison since I purchased mine 2 weeks before yours lol.

Here is exactly my concern..Original order placed dec 16th and im in stage one for almost a month with very similar specs and this guy gets his pc in what seems like 3-4 weeks??? What am i missing here??

Originally posted by Alex There are many factors at play, I'll be happy to look further into it and help escalate if possible. Please email me directly if you haven't via "[email protected]".

Thank you Alex for updating and helping me. My stage got bumped up to 3 now :).

 

Stage 4 now- seems to be going along much faster now.