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Question about processing to build

Post Date: 2009-04-05
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Poland626 View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 07 Oct 2008
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Posts: 117 		  Quote Poland626 Quote  Post ReplyReply bullet Topic: Question about processing to build
    Posted: 05 Apr 2009 at 10:21pm
So I bought a computer on the 19th of March. I changed my order around on the 26th or so. Since then, about a week or so, my order has still been in the Stage 1 (Processed) for about a week.

Now the guy said it would take an extra 2-3 weeks for the graphics card but I'm just curious about the timeframe digital storm does everything. Like, when they start building and if they give you up to date information. I'd like to know if they do that if possible.

Out of curiosity of course.

But I'm still very happy I've bought a DS computer and cannot wait for it to come.
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Sentient AI View Drop Down
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Joined: 11 Mar 2009
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Posts: 69 		  Quote Sentient AI Quote  Post ReplyReply bullet Posted: 05 Apr 2009 at 10:50pm
from my own experience, altering your original config may delay the order & chances of confusion/mix-up percentages are higher so double-check that both DS and your config match with a call.  your vid card is the big delay factor here it seems - and as I track my rig, fedex has a notice that flooding in some midwest areas will most likely delay some shipments.  
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Apr 2009 at 7:47pm
@Poland626, I am sorry for the delays with your purchase. We are doing our best to take care of your order ASAP. Myself and the production floor supervisor keep an eye on all orders fall behind certain days.
 
If you need an update or have questions, don't hesitate to call us.
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BillDempsey View Drop Down
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Joined: 31 Jan 2009
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Posts: 399 		  Quote BillDempsey Quote  Post ReplyReply bullet Posted: 06 Apr 2009 at 8:37pm
Yeah, there are certain graphics cards (GTX295's) which are difficult to find. NVIDIA can't make enough of them to meet demand. Picking those almost always means a slight delay right now. At least, that's what I've been observing.

Once they start actual assembly, it seems to take about 10 business days to get out the door. About half of those days are tied up in testing and quality control checks. If they find something wrong, it runs a few days longer because they replace the bad parts and run the entire testing/QC process again from the start.

I hope that answers your question Poland. Congrats on the new system! Confused
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