Question on build times

Hello DS Community -

After months and months of searching, reading reviews, and configuring systems at each retailer, I've finally decided to go with Digital Storm.  I'm pleased with that decision and can't wait to get my new system!

My question is on build times...

I'm moving into a new home (currently being built) at the end of February.  I'll be purchasing all new furniture (new DS computer included) around mid-January.

I'm thinking I'd like the system to arrive at my temporary apartment, as I won't know the final address of my home until mid-Feb (have to register it with city).

Is 30 days typically enough time for DS to build and deliver their systems?  My system isn't going to be over-the-top.  Is DS fairly consistent with their estimated delivery dates?  Or would it probably be best to wait until I move to my new home at the end of Feb?

I just want my new system as soon as possible :)

Sorry about the delay, we just moved to a new facility and we have re-developed our entire facility.

Hmm, that's not too encouraging then to place my order in January.  I really didn't want to wait until the end of February, either...

It took only 3 weeks  from the time that I place my order for me to receive it, (new system arrived today). 1 week was due to shipping.  DS called me concerning my configuration and I called twice to get updates and they went checked and were precise on what was going on.

Ordered ours on 11/30 and recieved on 12/17.  Working well; no complaints. Now that the holidays are over and they are in the new offices, the assembly, testing and shipping will probably go much smoother. Actually depending where you live, it's the shipping that may take the time.  Go ahead and order per your timing, I do not believe you will be disappointed.

TBH, I would be more concerned about a place that garanteed a time of build, rather than providing you an estimate and attempting to meet that estimate to the best of their abilities.

Originally posted by Tyler Lowe TBH, I would be more concerned about a place that garanteed a time of build, rather than providing you an estimate and attempting to meet that estimate to the best of their abilities.   I know of a couple of online builders that will be more than happy to *garantee* a time frame. I also read some unbelievable horror stories that convinced me to continue looking. I will never forget the one about the guy that got a system with all the cables just thrown inside the case, not connected to anything. He calls tech support and gets an operator in India, who listens to his story about the tangled mess of non connected cables inside his brand new computer, and proceeds to go down a checklist, asking if the computer is plugged in, if he's pressed the power botton, if the monitor is plugged in....   I looked around a fair bit. The more reputable builders all give "estimated build times". If you select a builder that has a high value/quality to price ratio, the downside is, they're going to be in demand. Personally, I think the system I recieved was worth the small hiccups in delivery time along the way. Each person must decide for themselves where they want to spend their money. Just beware the businesses that are happy to garantee things that they may not be able to deliver on.

That's a good point, but it's less a guarantee of delivery, and more a typical estimate of how fast DS turns systems around.  I won't have my new home's address finalized until around 2/21, moving in 2/28.  I'm just being selfish and want my new system when I move into the new home... so if 30 days seems reasonable for DS, I'll make my purchase on Jan 20 and be set for delivery at my current address.  That's all I'm trying to determine - whether it's feasible.

Let's be realistic.  Waiting one more month isn't going to kill me or anything

That's not a bad idea Salmon, but remember, some of the delays people experience have to do with DSO's commitment to shipping only systems that are 100% stable through a 72 Hr torture test. Your computer can go smoothly through to stage 3 and end up delayed due to stability or heat issues. Because their commitment to quality is extreme, there is always a chance for delay, no matter how streamlined their process becomes.

Edited by Tyler Lowe - 03 Jan 2008 at 12:17am

I'm all for a commitment to quality, that's why i chose DSO, and I shopped around for months.

The only thing that bugs me are the 2 people in this thread that ordered theirs after me, theirs are built, test and 1 delivered.  I just talked to a customer service guy and he said "looks like they are going to start it today".  Which is the same thing I heard around the 19th of December :) 

 

Edited by bubf - 03 Jan 2008 at 4:26am

I'm sharing a bit of the build frustration a lot of people go through here.

Sure, I've been billed a hefty chunk of change to have a system built - but at the same time, I'm my own worst enemy with regards to it.

I didn't go for a simple system, I have water cooling, I have overclocking, I have even had to upgrade because of parts that aren't in stock and I've added an extra video card in to be a pain in the ass.

Do I want my machine here so I can get down to enjoying it? Absolutely.

Is it worth bitching and moaning about it not being here yet or that it's not coming on "X" date? Not really.

I got my car custom made - I was able to watch it go through the production line, to the lot, track it on a cargo ship across the ocean, watched it get held up in New Jersey pending inspection and finally delivered. A "4-6 Week Window" took 67 days.

In the end, I've had my car for 5 years, haven't had a single problem with it and I still giggle like a little kid when I zip around the big ol' Buses in Downtown Boston while I'm heading into work in the morning.

If you think it's frustrating waiting on your machine to be built properly out of the blocks - how much more frustrating do you think it'll be going for Warranty Work once you've gotten all installed and up and running on the box and it dies a week or two into gaming?

Your choice, really...

--Akkim
(I will post the full timeline of my order / delivery and everything once I receive the system.. should make for some "12-step" assistance for others dealing with pre-arrival twitches...)

The wait will be well worth it.  

About the delays, I agree that it should not take so long, you are right. That's exactly one of the main reasons why we moved to this facility. It's three times bigger than our original place. This allows us to space out our teams and to dedicate them to certain tasks.

Is your phone/email system down because of the move? Because I cant get anyone to answer the phone or have I gotten a response to an email I sent to both sales@digitalstormonline.com and dave@digitalstormonline.com..

Thanks,
George

Originally posted by Alex Please try again, maybe the email went through some cracks. The phone's are online, call 510-490-1122, the toll-free number has not fully switched through yet.

Thanks for the reply. I called Dave and my question was answered. Thanks guys!

Word is that Sabotage is the hottest new game since Crysis!!

I ordered on Nov 21, 2007 and it shipped out Dec 12, 2007.... not bad at all =)

Ordered 12/12.
Was informed that they were out of stock of 1066mhz ram on 12/22.
Had a bit of back and forth on 12/28 about how the case they were building in had issues and they were going to rebuild and the order tracking was updated to reflect that.

It's been there since. =)

/twitch

As for build times, it's really consistent with any of the high-end system manufacturers unless you're looking for a Pre-fab box...

--Akkim