Question on customer service

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   Im new, and not trying to be a jerk or anything.  But how can you have a BBB A+ rating and not pick up your phone?

I've been trying to reach you guys all morning to finalize a purchase and I keep getting shoved into voicemail, no calls back.  I can't even easily reply to emails you send me, you have to use that other system to send you back messages, which I'm just hoping someone is reading.

I'm not just bugging you with random questions, I'm trying to make a purchase, it's kind of annoying that its so difficult.

I just thought you should know so maybe you can improve on that in the future.

BTW,  All will be forgiven if you get my machine to me in one piece and its half as good as it's supposed to be.

Ok well maybe for that kind of money it should be exactly as good as its supposed to be... but you get the point.

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dblecircle Members Profile Find Members Posts Add to Buddy List Newbie Joined: 30 Aug 2010 Online Status: Offline Posts: 80	Quote Reply Topic: Question on customer service Posted: 30 Aug 2010 at 2:46pm
	Im new, and not trying to be a jerk or anything. But how can you have a BBB A+ rating and not pick up your phone? I've been trying to reach you guys all morning to finalize a purchase and I keep getting shoved into voicemail, no calls back. I can't even easily reply to emails you send me, you have to use that other system to send you back messages, which I'm just hoping someone is reading. I'm not just bugging you with random questions, I'm trying to make a purchase, it's kind of annoying that its so difficult. I just thought you should know so maybe you can improve on that in the future. BTW, All will be forgiven if you get my machine to me in one piece and its half as good as it's supposed to be. Ok well maybe for that kind of money it should be exactly as good as its supposed to be... but you get the point.
	980x @ 3.9, SLI Dual 480s, 120 gig SSD, X-fi Champion, 1200w, 800d, 12 gigs RAM, RTS + CS5 Fun O Fun Oh My!

Sarah Members Profile Find Members Posts Add to Buddy List Newbie Hardcore Gamer Joined: 07 Jun 2008 Online Status: Offline Posts: 879	Quote Reply Posted: 30 Aug 2010 at 3:10pm
	I do apologize that you are having such a hard time getting through. I do see your message was received and has been taken care of and your order has been processed. Monday's are always very busy for us as we are coming off a weekend. However as I mentioned, I have checked your order and everything looks good and you should have received a status update already as well.
	Sarah If you have sales questions, please contact [email protected]

Alex Members Profile Find Members Posts Add to Buddy List Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16314	Quote Reply Posted: 30 Aug 2010 at 3:29pm
	@dblecircle, I looked at your order and it does appear that everything has been processed and taken care of. Being an 'A+' rated business means that you provide great products, service, and resolve any issues your customers have to their satisfaction. It doesn't necessarily mean that you will never goto voicemail, but, I do agree that it is important for all customers to speak to our staff when they need to. We've been working on taking care of this issue, and mainly its because of the busy "Back to School" season which has kept our resources stretched thin. We are working on improving this situation to prevent this from future high-demand times. Feel free to contact me directly: [email protected]

Question on customer service

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