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Question on Purchase

Post Date: 2010-07-03
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scrisaibitir View Drop Down
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Posts: 12 		  Quote scrisaibitir Quote  Post ReplyReply bullet Topic: Question on Purchase
    Posted: 03 Jul 2010 at 9:38am
I am posting this question in the forums because I don't want to waste a Digital Storm employee's time if this turns out to be something very simple.
 
When I purchased my order I saw that shipping is free in the main 48 states if you don't buy a monitor, battery, subwoofer, ect.   I live in MN and I did not buy a monitor, battery, sub, ect. but a $65 shipping fee still showed up on my invoice.  I am wondering if that is there for some wierd sales reason and I will be getting money back or if it was a glitch of some sort which I need to discuss with customer service.
 
Also, I had a special comment about the construction of my computer in the little comment box, but it does not show up on my configuration sheet or invoice.  I assume it went through and just doesn't get shown on the config overviews, but I would just like to double check.
 
Thank you in advance for your help.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 05 Jul 2010 at 10:36am
Shipping is not free with our current pricing.

Could you let me know where you saw that it was still free?
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scrisaibitir View Drop Down
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Posts: 12 		  Quote scrisaibitir Quote  Post ReplyReply bullet Posted: 05 Jul 2010 at 12:53pm

Well, /fail on trying to upload the image.

Anyways, I saw it on the checkout page where you enter your shipping address, shipping options, ect.

Edited by scrisaibitir - 05 Jul 2010 at 12:56pm
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scrisaibitir View Drop Down
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Posts: 12 		  Quote scrisaibitir Quote  Post ReplyReply bullet Posted: 06 Jul 2010 at 7:27am

Ahh, I think I realize my mistake, the text was ABOUT free shipping, not telling me I get free shipping.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 07 Jul 2010 at 8:23pm
No problemo!
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Kirrus View Drop Down
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Posts: 37 		  Quote Kirrus Quote  Post ReplyReply bullet Posted: 08 Jul 2010 at 11:03am
Actually there is still a note about free ground shipping at http://www.digitalstormonline.com/images/powerplus.jpg which you can access from "Create your dream PC" web page. However there was no free shipping when I ordered my rig a week ago...
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 08 Jul 2010 at 2:13pm
Thank you for pointing that out. That banner was actually older and this was before we released our new aggressive pricing for our systems.
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