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Question on warranty/insurance

Post Date: 2012-07-11
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darbebo View Drop Down
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Posts: 515 		  Quote darbebo Quote  Post ReplyReply bullet Topic: Question on warranty/insurance
    Posted: 11 Jul 2012 at 4:42pm
My wife asks me if DS offered insurance for the shipping.

I actually blanked out and realized that the shipping never mentions anything about insurance, even with $200 it's still a wooden crate only.

THen she asked me about what if the computer was stolen, who covers that? (Fedex/ups are famous for leaving packages @ the door and run)

could anyone comment on that?

thanks

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postalworker View Drop Down
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Posts: 15 		  Quote postalworker Quote  Post ReplyReply bullet Posted: 11 Jul 2012 at 5:28pm
I would think Fed Ex would require a signature for a computer.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 11 Jul 2012 at 5:47pm

Insurance is automatically added into all shipments. The computers are sent signature required, if they left it, without a signature, and it was stolen, then a report would be requested, and then eventually FedEx will have to pay for it or find out who stole it, etc...
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Orange7 View Drop Down
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Posts: 776 		  Quote Orange7 Quote  Post ReplyReply bullet Posted: 11 Jul 2012 at 5:54pm
Yeah. FedEx or UPS will come to your house on the day that it arrives, and if no one is home, they will leave a note dictating that they were there. You will need someone to be there one of those days, or you will need to direct them to leave it somewhere (I generally tell them to leave large packages behind my house.).
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tju76 View Drop Down
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Posts: 804 		  Quote tju76 Quote  Post ReplyReply bullet Posted: 11 Jul 2012 at 6:19pm
I imagine that even if you told them to put it behind the house they would require someone to sign it, i mean just think if someone was strolling by and saw it in the backyard etc
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darbebo View Drop Down
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Posts: 515 		  Quote darbebo Quote  Post ReplyReply bullet Posted: 11 Jul 2012 at 6:41pm
goodness, the rate of reply and the answers that i get, way to go forum + Alex! thx!
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Bobby View Drop Down
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Posts: 322 		  Quote Bobby Quote  Post ReplyReply bullet Posted: 11 Jul 2012 at 7:11pm
With respect to FedEx, when the driver scans a package that requires a signature, the power pad won't allow it to be left at the door.). If the driver bypasses the procedures, he/she will most likely be fired for falsification when the shipper (Digital Storm) advises them.
 
If you know you're not going to be home....or you get home and find a delivery door tag and don't want to take the next day off, just call FedEx and have them hold it at the nearest FedEx Service Center and pick it up yourself after work or when ever you can. They will hold it for 5 days
 
If you know you're not going to be home, have Digital Storm send it to your work....the businesses mostly get delivered before the residences. The drivers really do try to do the right things....you only hear about the a-holes and all businesses have a few of them :)
 
(retired FedEx driver playing games on his Digital Storm laptop every day) Big%20Smile 
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