Questions from a hopeful buyer...

@icculus514,

Thank you for your interest in Digital Storm. I'll be more than happy to help!

1. No matter how much we stress-test/benchmark a system, there are always going to be a few customers that get their system and have some issue with it. A majority of the issues occur from shipping shocks and vibrations. Others can just occur because it was just plain luck, hardware may have been running fine here, and after some time, it just decided to give out. This is why every computer company provides customer support/warranty for their systems. If anyone was able to guarantee zero issues, then they would never have a warranty or customer support. On a good note, we do test the hardware as much as possible, we can even send you testing results if you wish after your PC ships. If you do run into issues, we're here to help you take care of them, and that's what truly matters when you make such a large investment. I'm sure other customers on our forums can tell you more abou this.

2. Overclocking the CPU does not void Digital Storm's warranty. Intel may say it does, but, we will still warranty your CPU as long as it's within the time-frame of our warranty for defective part replacements. If you try to overclock your CPU on your own with high voltages for example, and the CPU goes bad, then the customer is responsible for a new replacement CPU.

3. If hardware dies on the 11th month, we count the time from the day you call us and create a support ticket, so even after the 13th month, we will still help you get it replaced with our internal inventory. After the first year, please see answer below.

4. The 3 year limited warranty covers labor for 3 years and direct inventory replacements for 1 year, after that, we can help you get the defective hardware replaced with the manufacture (as long as it's in warranty) which is usually 3-5 years, even life-time on items such as memory sticks. If you would like longer direct inventory replacement warranty, you can always pay to upgrade it or take advantage of our current promotion.

5. Yes, you will have to ask our sales team directly as it depends on what system, etc...

I hope this helps! We are rated A+ with the BBB, and our community forums can give you an idea of how we are.

In the end, you're going to get an awesome system for your money. We strive to offer the best hardware and service without charging too high of a premium.

I was one of the lucky ones (or unlucky ones) that had a problem right out of the box. My system is all liquid cooled and one of my video cards was bad. After contacting DS I shipped it back to them, on their dime, and they fixed it and sent it right back.

I judged them not on the failure but on how they responded to the failure and they passed with flying colors A++++++.

Just my two cents worth.

John

Thank you everyone for your support and icculus514, you're welcome and thank you for choosing Digital Storm!

Edited by Alex - 19 Dec 2012 at 1:27pm