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Post Date: 2013-05-13
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clayp View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 18 Nov 2012
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Posts: 35 		  Quote clayp Quote  Post ReplyReply bullet Topic: Quit
    Posted: 13 May 2013 at 8:01am
I give up..Sound card connections in my system does not match what it should according to Creative..I know the sound problem is my fault but something is not right...This is the frist factory built system I have bought and I told myself I would not..If I havent gotten so sick and handicapped I would have done it myself....Angry
clayp
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bprat22 View Drop Down
DS ELITE
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DigitalStorm East -- (Unofficially!)
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 13 May 2013 at 9:52am
Hi clayp..  Sorry for all the problems but we're not sure what's what.
 
If the sound card connections don't match what Creative has then maybe, and I'm just guessing, that you're hooking to the motherboards audio ports and not the SoundBlaster's ports.  If I'm wrong then sorry but just making sure.
 
This is where you Shouldn't be hooking to if you have a seperate sound card. I took this pic from Tidgxor's in another thread.  The six colored ports on the right, rotated clockwise 90 degrees on back of pc, are for the motherboard's built in audio.
 
 
 
 
This is where you should be hooking to(your card might be a bit different.  The back connections will run horizontally as you look at back of pc and below where the usb, etc ports are.
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Alex View Drop Down
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Digital Storm Supervisor


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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 13 May 2013 at 3:39pm
Sorry to hear about the frustrating situation. perhaps the forums and everyone posting pics like above will help you. If not, send an email to our team, maybe they can help you via email as well: [email protected]
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armoredsaint View Drop Down
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Posts: 170 		  Quote armoredsaint Quote  Post ReplyReply bullet Posted: 13 May 2013 at 5:11pm
Alex and his crew at DS will definitely help you, have you called their tech support? I have first hand experience
Old Dinosaur Dreadnought: Sabertooth, i7 3770k 4.4Ghz, Dominator DHX 32gb, H100i, HX1050, V12XT, GTX1660
Delivered: 4/17/13
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clayp View Drop Down
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Posts: 35 		  Quote clayp Quote  Post ReplyReply bullet Posted: 13 May 2013 at 5:58pm
[QUOTE=Alex]Sorry to hear about the frustrating situation. perhaps the forums and everyone posting pics like above will help you. If not, send an email to our team, maybe they can help you via email as well: [email protected][/QUOTE]
 
The sound card looks more like mine....I still dont know where to hook the speakers to..I have sent emails without any responce....Disappointed
clayp
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Tidgxor View Drop Down
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The Kokopelli kid
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 13 May 2013 at 7:21pm
Hello clayp, if I remember from a previous thread you don't have any way to take a photo of the back of your machine (so we can guide you) do you?
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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clayp View Drop Down
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Posts: 35 		  Quote clayp Quote  Post ReplyReply bullet Posted: 14 May 2013 at 12:39am
No I dont....
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Tidgxor View Drop Down
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The Kokopelli kid
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 14 May 2013 at 11:11am
Alright, have you tried sending an email to  [email protected] ?
I know you mentioned that you hadn't received any responses, but you might give them a try. I think if you have someone who can work with you in real time, that they could get you up and running.

For us on the forum, the problem is that you have no sound at all correct? Have you made sure that you have all the correct drivers for your sound card?

 If push comes to shove, you could always try each port (trial and error), but my guess is that you've probably already done that.
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 May 2013 at 5:53pm
I looked up our emails and we received no email to [email protected] with your order number or an email from your email address at all.

I do see that the team provided you instructions on disabling the onboard sound and re-installing your sound card drivers to help with the issue. Have you tried that?
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