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"Request Personalized Help"

Post Date: 2007-11-09
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juggernaut View Drop Down
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Joined: 06 Nov 2007
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Posts: 31 		  Quote juggernaut Quote  Post ReplyReply bullet Topic: "Request Personalized Help"
    Posted: 09 Nov 2007 at 12:48pm

How long does it generally take for a DSO rep to get back to a customer when using this option after creating a build?  I'm trying to to be patient but I think my 5% discount expires today!  I submitted yesterday afternoon and asked to be contacted via email (I'm sitting in on some conference calls today).
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Tybo View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 15 Oct 2007
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Posts: 69 		  Quote Tybo Quote  Post ReplyReply bullet Posted: 09 Nov 2007 at 12:56pm
What email provider are u using??? I had the same problem using AOL.  Make up another email with google (gmail) or hotmail or yahoo.  For some reason DSO has a problem sending to some email providers.  Probably something to do with the spam filtering.  Hope this helps.
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Solo View Drop Down
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Joined: 27 Oct 2007
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Posts: 395 		  Quote Solo Quote  Post ReplyReply bullet Posted: 09 Nov 2007 at 1:03pm

all but one time they responded within 24 hours, and that one time they never responded.. probably like "THIS GUY IS JUST SPAMMING"  I Had a lot of questions :)

 
was about 1-8 hours turnaround for me
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OlBull View Drop Down
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Posts: 125 		  Quote OlBull Quote  Post ReplyReply bullet Posted: 09 Nov 2007 at 1:14pm
When you place your order ( on your cc card) make a note that you were offered a 5% discount and I think you will get it.  Smile
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juggernaut View Drop Down
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Posts: 31 		  Quote juggernaut Quote  Post ReplyReply bullet Posted: 09 Nov 2007 at 1:31pm
I'm using a gmail account, but I was wary of the possibilty and have been checking the Spamfiltered folder.
 
I also filled in the "Comments" section of the "Requesting Personal Help" with a number of questions on my first try. Submitting it page gave me an error and I lost the text. So I started over and just submitting asking them to hit me up via email. It said that one went through, but I'm a little worried the whole system was acting up. Maybe I can call here on a break and just ask them to email me :)
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mrosinack View Drop Down
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Posts: 19 		  Quote mrosinack Quote  Post ReplyReply bullet Posted: 09 Nov 2007 at 4:31pm
I just recently purchased my system, and heard back within an hour each time I asked a question - I was using my gmail account.  That turnaround, however, may be a function of the fact that I was probably asking very easy questions Tongue...
 
And interesting on the 5% - I didn't ask about that.  Oh well, still happy with the experience!
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