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Red light on my GPU

Post Date: 2021-09-12
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Danny_J View Drop Down
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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Topic: Red light on my GPU
    Posted: 12 Sep 2021 at 3:16pm
Im not sure what the red light on my 3070 means, and I'm not sure how long it takes for someone from tech support to answer my question so I'm asking it again here. The light is right next to a bunch of wires that say PCI-E, and when it turned on my PC proceeded to turn off then on quickly. Not sure what this means but I'm afraid to mess with it.
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JamesAstro View Drop Down
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Posts: 624 		  Quote JamesAstro Quote  Post ReplyReply bullet Posted: 12 Sep 2021 at 11:18pm
I don't know much about his personally. However, I found this relevant discussion on reddit:

https://www.reddit.com/r/TEAMEVGA/comments/lgtkom/red_light_on_3070/

Are the red lights solid or flashing?
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 13 Sep 2021 at 12:15am
If the card is working it is probably some power light. On startup al lot of lights come on and off as the boot process proceeds. Find the gpu brand and go to their website and maybe they have explanations.
Enjoy.
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Danny_J View Drop Down
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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Posted: 13 Sep 2021 at 4:30pm
Originally posted by JamesAstro

I don't know much about his personally. However, I found this relevant discussion on reddit:

https://www.reddit.com/r/TEAMEVGA/comments/lgtkom/red_light_on_3070/

Are the red lights solid or flashing?


The red lights are not flashing, but I do not think that the graphics card is dead either because I only bought it in January this year and it was put together by Digital Storm not me. I do not think it could have died that fast. Again though, I'm not sure, this is my first computer.
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Danny_J View Drop Down
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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Posted: 13 Sep 2021 at 4:31pm
Originally posted by hoserator

If the card is working it is probably some power light. On startup al lot of lights come on and off as the boot process proceeds. Find the gpu brand and go to their website and maybe they have explanations.
Enjoy.


I went to their website, and only one other person had this issue. There wasn't really an explanation as to why it happened either, just a question and a discussion that was never finished.
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Posts: 392 		  Quote MrCheetah Quote  Post ReplyReply bullet Posted: 14 Sep 2021 at 9:57am
At least on some graphics cards, those LEDs will glow white when everything is good, they indicate acceptable power input. As for the red, responses are speculation -- some plausible but still conjecture -- from what I've read. Nonetheless, there is a consistency among a few posts:

1. Shut down the PC
2. Toggle the switch on the power supply or disconnect the power cable from the PC or wall.
3. Wait 60 or so seconds, until there are no lights active (small status LEDs on the motherboard and otherwise)
4. Toggle the PSU switch back to on and/or reconnect the power cable.

Do those LEDs on the graphics card still show as red?

5. Boot the PC

If they weren't after step 4, are they now?
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Danny_J View Drop Down
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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Posted: 14 Sep 2021 at 4:58pm
Originally posted by MrCheetah

At least on some graphics cards, those LEDs will glow white when everything is good, they indicate acceptable power input. As for the red, responses are speculation -- some plausible but still conjecture -- from what I've read. Nonetheless, there is a consistency among a few posts:

1. Shut down the PC
2. Toggle the switch on the power supply or disconnect the power cable from the PC or wall.
3. Wait 60 or so seconds, until there are no lights active (small status LEDs on the motherboard and otherwise)
4. Toggle the PSU switch back to on and/or reconnect the power cable.

Do those LEDs on the graphics card still show as red?

5. Boot the PC

If they weren't after step 4, are they now?


I tried all of this just now. The graphics card still seems to not turn on, as the fans on it are not spinning and the lights are not on. The red light however is still on.
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MrCheetah View Drop Down
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Posts: 392 		  Quote MrCheetah Quote  Post ReplyReply bullet Posted: 14 Sep 2021 at 7:37pm
Okay. That's unfortunate.

I assume, you haven't been in contact with DS customer service.


I'm hesitant to suggest further at this point because I don't have any experience with this specific problem and I can't locate any concrete info. Of course, there's always common PC troubleshooting to walkthrough. However, in the majority of posts I could find involving this and similar issues, the users tried such troubleshooting steps without notable results. No one followed up if there was and what was the solution.

Quite frankly, I think, your best course of action is to (again) reach out to DS support.
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 15 Sep 2021 at 4:01am
You've never said if the card puts images on the screen. "Seems to not turn on" is not very definitive. The fans aren't supposed to come on if the card isn't getting hot.

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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Posted: 15 Sep 2021 at 9:30pm
Originally posted by MrCheetah

Okay. That's unfortunate.

I assume, you haven't been in contact with DS customer service.


I'm hesitant to suggest further at this point because I don't have any experience with this specific problem and I can't locate any concrete info. Of course, there's always common PC troubleshooting to walkthrough. However, in the majority of posts I could find involving this and similar issues, the users tried such troubleshooting steps without notable results. No one followed up if there was and what was the solution.

Quite frankly, I think, your best course of action is to (again) reach out to DS support.


I'm still waiting for a response. I was told I would get a call back from them within 48 business hours, however I have not gotten anything back yet and it has been 48 business hours. I will try to call them again, thanks for the help though. I really appreciate it.
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Danny_J View Drop Down
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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Posted: 15 Sep 2021 at 9:32pm
Originally posted by Cretae

You've never said if the card puts images on the screen. "Seems to not turn on" is not very definitive. The fans aren't supposed to come on if the card isn't getting hot.

e-mail

[email protected]


Sorry about that, as I said earlier I'm not really sure how this stuff works. However, the lights on the GPU that say 3070 are usually on, and now they are not. I really hope this just means that it isn't getting enough/the right type of power.
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 16 Sep 2021 at 1:42am
Have you tried removing and reseating the card? Check that the power cables are firmly seated, both in the card and psu.
Cards do go bad and usually pretty quick if they are going to go on vacation.
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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 16 Sep 2021 at 4:04am
Good advice from hoserator.

You still didn't say whether the card puts images on a screen. Just curious.
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Danny_J View Drop Down
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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Posted: 16 Sep 2021 at 9:15am
Originally posted by Cretae

Good advice from hoserator.

You still didn't say whether the card puts images on a screen. Just curious.


My monitor is not receiving signal from the card if thats what you are asking. Thanks for the help by the way.
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Danny_J View Drop Down
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Posts: 9 		  Quote Danny_J Quote  Post ReplyReply bullet Posted: 16 Sep 2021 at 2:44pm
Thank you very much everybody for your help. The GPU turned out to be defective, it has somehow died within a few months of use. I will be getting a replacement soon.
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 17 Sep 2021 at 12:07am
Thank you for the update. That is an easy r&r.
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 17 Sep 2021 at 2:59am
Glad you are on the road to getting back to gaming! Just FYI, most parts work out of the box and keep on working for a very long while. Most of the time, a faulty part will fail within the first year because the fault just can't remain stable for long. That's the idea behind a one year warranty. DS knows this will catch the vast majority of faults.

Hope you are back up very soon.
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