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Required Info for Shipping?

Post Date: 2016-11-30
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mynameispizza View Drop Down
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Joined: 26 Nov 2016
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Posts: 4 		  Quote mynameispizza Quote  Post ReplyReply bullet Topic: Required Info for Shipping?
    Posted: 30 Nov 2016 at 5:27pm
Hi, I plan to ship my broken PC back for fixing (I purchased it a year or so ago). I was wondering, before we start digging in emails, what information is required for me to ship it to them (and for them to know that it is our computer)? Thank you.
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ArkansasWoman777 View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 19 Aug 2012
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 30 Nov 2016 at 5:30pm
They should have your info on file so they know it is your computer. As for the information for you to ship it to them i don't know.
"Captain Sirius Black"
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 30 Nov 2016 at 5:34pm
You need to contact them and set up an RMA number or their equivalent.   You don't just ship it without going through tech support.   Then they will give you the info needed, cost to ship it both ways, etc.
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 01 Dec 2016 at 8:05am
The big thing as bprat22 mentioned is to be sure DS knows about the problem, has went through the issues with tech support, and has created an RMA (etc.) for you to return the PC to them with.

Otherwise the shipping dock people at DS might be left scratching their heads as to why a PC just showed up out of the blue. Big%20Smile
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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hoserator View Drop Down
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We don't need no stinking "Avatars" !
Email address used to purchase matched with forums account email.

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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 02 Dec 2016 at 5:49am
You must do as bpratt22 and Tidgxor stated and call DS before shipping for an RMA.That phone call might resolve your issues.Big%20Smile
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