Reverse canceling order (want to change it insteadPost Date: 2020-09-26 |
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clayton006
Newbie Joined: 26 Sep 2020 Online Status: Offline Posts: 3 |
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Topic: Reverse canceling order (want to change it instead Posted: 26 Sep 2020 at 6:51pm |
Hello,
I did email the management email, but I want to change my order cancelation to making another order. I haven't been refunded yet as I placed the first order today and it just put a hold on the card today. I know I'm to contact them directly but also wanted to see if I could raise attention here as well. Rather not be charged a cancel fee if I'm going to turn around tomorrow and order anyway. |
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Snaike
Moderator Group Just a dude trying to keep the spam away Joined: 23 Jan 2014 Online Status: Online Posts: 9448 |
Quote Reply Posted: 26 Sep 2020 at 11:35pm |
Emailing and calling is the best choices here. This forum is mainly users with the occasional appearance of some staff; Alex, Nav and Stellar. They pop in once in a while.
You might want to go directly to Alex's email ([email protected]) as he is the official "guy who gets things done". Good luck. |
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clayton006
Newbie Joined: 26 Sep 2020 Online Status: Offline Posts: 3 |
Quote Reply Posted: 27 Sep 2020 at 1:43am |
Thanks. Appreciate it!
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Snaike
Moderator Group Just a dude trying to keep the spam away Joined: 23 Jan 2014 Online Status: Online Posts: 9448 |
Quote Reply Posted: 27 Sep 2020 at 3:25am |
Also it's good to note that the regular office staff work have weekends off... it's only the builders, IIRC, that are working weekends to catch up on orders.
So if the order was placed, and cancelled, yesterday then you should still ahead of the system. |
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