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RMA no RMA

Post Date: 2021-10-09
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wildoxit View Drop Down
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Posts: 11 		  Quote wildoxit Quote  Post ReplyReply bullet Topic: RMA no RMA
    Posted: 09 Oct 2021 at 8:11am
Hello,

I posted a long message 5 weeks ago about order #151636. It was removed but the short version is I have a computer that is almost a year old and I've only been able to use it a few times. It arrived with a leak and the cooling reservoir temperature display not working.

After making due by catching the drip in a small cup and refilling as needed I decided to call for RMA. Wrong part was sent, I fixed the issue by turning the fitting 1/4 of a turn. After booting it back up the MB hung on VGA light. I called and worked with support for 3 hours with no resolution. So, I boxed it up, paid $175 to freight it back, waited 3 weeks for the return yesterday.

I filled it up, pressed the power button and guess what? It hangs on the VGA light....   

Here I sit with a $7,500 paper weight after it was FIXED by DS support.

How is New Worlds ? I've not been able to play......
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 Oct 2021 at 12:58pm
@wildoxit ... I am sorry that you're having issues with your machine.

Your previous thread was not removed and was responded to by Alex. Have you communicated with him regarding this current situation? If not, you should.

Your previous thread is here: "Almost A Year"
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Alex View Drop Down
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Digital Storm Supervisor


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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 11 Oct 2021 at 9:59pm
I'm sorry you're having these issues, it's quite odd, but I promise we'll take care of you.

I recall replying to your email today, if I haven't, please let me know. I did also speak with our Senior Customer Service Manager and he's monitoring your ticket while you work with our team on your situation.

Feel free to reach out to me at any time if things don't improve.
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Onkel_Ken View Drop Down
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Posts: 2961 		  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 14 Oct 2021 at 7:43pm
wildoxit,

I have been a Digital Storm customer proudly for over 12 years and just ordered the replacement for this 12 year old DS Beast that is showing its age.

I can assure you after watching several of these issues get resolved over the years that Alex and Digital Storm in general are very honorable people and will have your back to get this issue resolved.

Checking back through the Forum you will see that Digital Storm always goes the extra mile to get it right for the customer.

There are people in the delivery path that occasionally don't understand the word Fragile-Handle With Care.

Even before Alex personally responded I knew the issue would be appropriately addressed. With Alex involved you are good as GOLD!!!
Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3600 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/500 GB HDD/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler AIO/
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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 15 Oct 2021 at 4:29am
Fact.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 15 Oct 2021 at 2:38pm
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Onkel_Ken View Drop Down
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Posts: 2961 		  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 15 Oct 2021 at 3:31pm
Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3600 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/500 GB HDD/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler AIO/
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wildoxit View Drop Down
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Posts: 11 		  Quote wildoxit Quote  Post ReplyReply bullet Posted: 02 Nov 2021 at 7:11pm
Update:
I'm still in Stage 1 of the repair and this month is my computers 1 year anniversary :) Lost ARK Beta starts this week. I will vicariously enjoy it through YouTube.

Cheers!
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