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Shipping to APO Address

Post Date: 2010-09-20
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Eagles301256 View Drop Down
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Posts: 7 		  Quote Eagles301256 Quote  Post ReplyReply bullet Topic: Shipping to APO Address
    Posted: 20 Sep 2010 at 9:01am
Hello, I am currently living in Germany and recently bought a new x17D Laptop. I was told by Digital Storm that there would be no issues with shipping to an APO address. The computer shipped on August 25th. I received the speakers about two weeks ago, but have received nothing since. The USPS Track & Confirm website has the package leaving St. Paul, MN on August 29th but no updates after that.

I emailed Digital Storm but never received a response (Cannot call the 866 number from here), and USPS said I have to wait 75 days to file a claim.

I've never had any trouble shipping to an APO address in the past. I shipped my Hailstorm desktop (a 70 lb. package) and received it in one week. Does anyone have any insight as to why I would receive only one box from the package? Is there anything else I can do? I'll be in Afghanistan by the time I'm able to file a claim through the Post Office, and I'm not even sure that the computer was insured. Any help would be appreciated.
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!ender_ View Drop Down
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Posts: 4219 		  Quote !ender_ Quote  Post ReplyReply bullet Posted: 20 Sep 2010 at 9:47am
sounds to me like the shipping company dropped the ball
 
not sure what DSO does in that circumstance, im sure alex will show up and respond
 
try emailing him directly at [email protected]
they are PST so they wont open for several more hours
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Sarah View Drop Down
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Posts: 879 		  Quote Sarah Quote  Post ReplyReply bullet Posted: 20 Sep 2010 at 1:43pm
Its not unusual for packages to arrive at two different times. I think I actually responded to you, however I do not remember your order number at this time. If you would like to shoot me an e-mail with your order number I can have one of our customer service reps take a look into this for you and find out what is going on.

We do insure all of our packages for the full value, so regardless of if its just delayed, or if something has happened, we got you covered.
Sarah
If you have sales questions, please contact [email protected]

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Eagles301256 View Drop Down
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Posts: 7 		  Quote Eagles301256 Quote  Post ReplyReply bullet Posted: 21 Sep 2010 at 12:18am
Thank you. Will do.
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