FAQ FAQ  Forum Search   Register Register  Login Login

Site won’t let me submit my order

Post Date: 2020-01-26

 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
Bowerfinn View Drop Down
Newbie
Newbie


Joined: 26 Jan 2020
Online Status: Offline
Posts: 2
  Quote Bowerfinn Quote  Post ReplyReply bullet Topic: Site won’t let me submit my order
    Posted: 26 Jan 2020 at 11:20am
I’ve been trying since yesterday to buy a custom lumos, but every time I go to submit the order it gives me this error code:

error persisting pares information (code 1140)

Can anyone help with this issue?
Back to Top
Bowerfinn View Drop Down
Newbie
Newbie


Joined: 26 Jan 2020
Online Status: Offline
Posts: 2
  Quote Bowerfinn Quote  Post ReplyReply bullet Posted: 26 Jan 2020 at 11:29am
I should also note that I’ve tried different browsers and devices. Still with no luck.
Back to Top
Tidgxor View Drop Down
DS ELITE
DS ELITE
Avatar
The Kokopelli kid
Email address used to purchase matched with forums account email.

Joined: 17 Sep 2010
Online Status: Offline
Posts: 11361
  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 26 Jan 2020 at 2:55pm
There might be a payment portal issue. PARes stands for Payer Authentication Response, so something is failing within the payment authentication system, though I don't know enough about these order management systems to say what code 1140 points to specifically. I'd just wait until tomorrow and try again, if it's still giving you that issue then you'll probably have to contact DS so they can figure out where in the process the issue is.
Back to Top
Alex View Drop Down
Admin Group
Admin Group
Avatar
Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 15796
  Quote Alex Quote  Post ReplyReply bullet Posted: 26 Jan 2020 at 9:47pm
Sorry. we’ve seen this happen with certain credit cards. If possible, could you use a different card, if not, pick PayPal as a payment method and you can checkout without an account via credit card.
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.0390625 seconds.