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Site won’t let me submit my order

Post Date: 2020-01-26
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Bowerfinn View Drop Down
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Joined: 26 Jan 2020
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Posts: 2 		  Quote Bowerfinn Quote  Post ReplyReply bullet Topic: Site won’t let me submit my order
    Posted: 26 Jan 2020 at 11:20am
I’ve been trying since yesterday to buy a custom lumos, but every time I go to submit the order it gives me this error code:

error persisting pares information (code 1140)

Can anyone help with this issue?
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Bowerfinn View Drop Down
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Joined: 26 Jan 2020
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Posts: 2 		  Quote Bowerfinn Quote  Post ReplyReply bullet Posted: 26 Jan 2020 at 11:29am
I should also note that I’ve tried different browsers and devices. Still with no luck.
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Tidgxor View Drop Down
DS ELITE
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The Kokopelli kid
Email address used to purchase matched with forums account email.

Joined: 17 Sep 2010
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 26 Jan 2020 at 2:55pm
There might be a payment portal issue. PARes stands for Payer Authentication Response, so something is failing within the payment authentication system, though I don't know enough about these order management systems to say what code 1140 points to specifically. I'd just wait until tomorrow and try again, if it's still giving you that issue then you'll probably have to contact DS so they can figure out where in the process the issue is.
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 26 Jan 2020 at 9:47pm
Sorry. we’ve seen this happen with certain credit cards. If possible, could you use a different card, if not, pick PayPal as a payment method and you can checkout without an account via credit card.
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NoPXL View Drop Down
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Posts: 1 		  Quote NoPXL Quote  Post ReplyReply bullet Posted: 27 Jun 2020 at 1:37pm
I'm having the same problem trying to buy the Lynx. I've tried using a different card and even tried to create a PayPal account as well but for whatever reason it does not let me link my card.
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Ariktu View Drop Down
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Groupie

Email address used to purchase matched with forums account email.

Joined: 21 May 2013
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Posts: 492 		  Quote Ariktu Quote  Post ReplyReply bullet Posted: 28 Jun 2020 at 12:48am
I had a similar issue and called in and they walked me thru dealing with it.

They ended up having me submit the order a special way that did not require a payment right away then manually they did the payment. It took some time, but the person was very helpful.
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Cretae View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 22 Mar 2010
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 28 Jun 2020 at 4:28am
Notice in Alex's post it said you could "pick PayPal as a payment method" and then you "can check out without an account" (meaning PayPal) "via credit card". Try that. Otherwise, I guess you're stuck until 9:00 AM Pacific time Monday, when you can call.
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