So sad, that I almost cried !

My computer is scheduled to arrive this Friday, and I know how awful this must be to experience.  I can only hope mine works.

It sucks that that happened, but it sounds like DS is going above and beyond to get you up and running.  Any time a computer gets shipped, awful things can happen.

sorry to hear that..this is why im going to ship mine with the robust shipping crate. hopefuly it will survive the trip to japan.

Ok, now I am getting nervous. My baby is scheduled to arrive tomorrow and hopefully it survived it's journey from CA to Rochester, NY.   

Don't be nervous, I guarantee you it's going to be one of the best computers u ever had in ur life. I am so sad that I am turning it back today even though it's not working. This system look so nice, u dont understand, I cant stop looking at it.

Well said Tyler......................................and soooo true.

not toyko..okinawa,but not in military anymore.

Originally posted by Nlincourt Ok, now I am getting nervous. My baby is scheduled to arrive tomorrow and hopefully it survived it's journey from CA to Rochester, NY.    Glad to hear DS will take care of you in these situations i it doesn't.

They Promised me a game the first time they messed up on mine too.  To bad I never got it. 

Ghost, we told you that we didn't have "The Witcher" in stock and that we didn't carry it. If you would have selected any of the four games from our list on the website, it would of shipped already. We had to do a special order for you and we been waiting for it.

Meh, he's obviously a hard to please customer.  I for one think that he has given DS an opportunity to show how they deal with the situation, and from what I've seen, they have impressed me every step of the way.  It's apparent that they want him to be satisfied, no matter what it takes.  To ban him would just be sweeping the problem under the rug.  We all saw what happened when his original post mysteriously disappeared.  Hopefully he can become the bigger man at some point, acknowledge that he had a non-typical bad experience, and move on.

Originally posted by Mythius101 Meh, he's obviously a hard to please customer.  I for one think that he has given DS an opportunity to show how they deal with the situation, and from what I've seen, they have impressed me every step of the way.  It's apparent that they want him to be satisfied, no matter what it takes.  To ban him would just be sweeping the problem under the rug.  We all saw what happened when his original post mysteriously disappeared.  Hopefully he can become the bigger man at some point, acknowledge that he had a non-typical bad experience, and move on.

With all due respect, I disagree.  I disagree with, this would be sweeping a problem under the rug.  He's been given an exorbitant amount of grace fron DS and many of the tolerant and patient members and regular customers.  Offering someone the opportunity to express themself and voice their plight in a public forum that is also a business is risky in itself.  But, too allow someone to continue on after all of the expression that has taken place can be be a detriment ultimately.

A customer was unhappy.  Solutions, negotiations and resolve were given for all the world to see.  DS has shown enormous reserve and respect for the customer, yet this still continues.  Now it becomes a matter of setting a precedent for future customers and encouraging bad behavior. 

I would either the customer buck up and move on if he wants to continue to post, or DS take action and does what needs to be done to protect a vital interest.

Nothing is, or has, or will be swept under the rug.  This is what it is now and it's time to stand.  Damnit, this is a business, not a therapists couch.  I think the customer needs to show some respect now and either get over it, or move on. 

Understand me very well, I am in no way diminishing the "bad" experience, but you cannot feed the need to be heard continuously and not suffer some consequence in it eventually.  How much time is enough to spend on this drama?   I'm sorry for the bad experience, but it's time to shut it down.

I don't have patience for this kind of behavior.  I apologize.   

I'll probably wind up getting banned instead... lol!


Edited by EdH63 - 17 Jan 2008 at 8:42pm

Originally posted by Mythius101 haha... I can certainly see your perspective.  I agree that DS has gone out of their way to remedy the situation, and yet been shown nothing but contempt.  I simply don't take banning lightly, especially since he IS a customer, and would think that a stern warning stating that a ban was imminent should this behavior continue would be more in line at this point.  :)  It's one thing to voice a complaint (which was addressed), and another to continually jab and berate a company on their own public forums.  If you're really that unhappy, there are other avenues to vent. In other news, I get my computer tomorrow and I'm about to pop! edit: also, congrats on the 500th post Ed

Congrats!  And, it looks like I'm an official post whore.  Yeah?

Thank you everyone for understanding exactly what we see. We do our absolute best and when we hear a system have an issue, it disheartens us because we put such a big effort in making sure our customer would enjoy it.

Nice !!!     Kinda nice to hear some + feedback.