Some thing strange happendPost Date: 2023-10-28 |
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stuffisgood ![]() Newbie ![]() ![]() Joined: 27 Oct 2023 Online Status: Offline Posts: 5 |
![]() ![]() ![]() Posted: 28 Oct 2023 at 7:05pm |
Im a new customer to DS as i was making my order and i clicked on the add to cart the page took awhile to load and when it did i got an error msg i didnt think any thing of it and i hit back and then re loaded the page and i noticed every thing was more expensive and i thought that DS had just upped the prices so i reconfigured to fit my budget and finished my order and placed it 10 min later i went back on the site and the prices went back to normal i was over charged around $1500 i have to wait till monday to speak to some one about this and hopefully fix it and change my order back to what i originally wanted has this happen to any one else?
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stuffisgood ![]() Newbie ![]() ![]() Joined: 27 Oct 2023 Online Status: Offline Posts: 5 |
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Here is the specs for the order i placed today Order Contents: - Digital Storm Desktop - Config ID 4784031 (Config # 4784031) - Quantity: 1 - Price: $6,344.00 - -- PROMOTIONAL LIMITED TIME BONUS DISCOUNT: $250 (Config # 4784031) - Quantity: 1 - Price: ($250.00) - -- NVIDIA - Alan Wake 2 (Digital Code) (While Supplies Last) (Config # 4784031) - Quantity: 1 - Price: $0.00 System Configuration: Chassis Model: Aventum X Processor: Intel Core i9-14900K (6 GHz Turbo) (32-Thread) (24-Core) 3.0 GHz (14th Gen) Motherboard: ASUS ROG Maximus Z790 Hero (Wi-Fi) (Z790) (Up to 3x PCI-E) (No SLI) (DDR5) System Memory: 64GB DDR5 6000MHz Kingston FURY Beast RGB Power Supply: 850W Corsair RMx Series (Modular) (80 Plus Gold) Storage Set 1: 1x SSD M.2 (2TB Samsung 990 PRO) (NVM Express) Storage Set 2: - No Thanks Storage Set 3: - No Thanks RAID Config: - No Thanks RAID Card: - No Thanks Optical Drive: - No Thanks Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections) Graphics Card(s): 1x GeForce RTX 4070 12GB (VR Ready) Sound Card: Integrated Motherboard Audio Add On Card: - No Thanks Extreme Cooling: H20: HydroLux PRO: Exotic Custom Cooling System (CPU Only) HydroLux Tubing Style: Flexible Tubing (Requires HydroLux Liquid Cooling System) HydroLux Fluid Color: Clear Fluid + Clear Tubing (Requires HydroLux Liquid Cooling System) Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow) Software Control: - No Thanks Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes) Chassis Fans: Standard Factory Chassis Fans CPU Boost: Turbo Boost Technology OS Boost: Yes, Disable and tweak all of the non-crucial services on the operating system Operating System: Microsoft Windows 10 Professional (64-Bit) Recovery Tools: USB Drive - Windows Installation (Format and Clean Install) Virus Protection: Windows Defender Antivirus (Built-in to Windows) T-Shirt / Hoodie: - No Thanks Keyboard / Mouse: - No Thanks Mouse Pad: - No Thanks Display: - No Thanks Headset: - No Thanks Priority Build: - No Thanks, Ship Within 20-25 Business Days After Order Is Successfully Processed Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement) Sub-Total: $6,094.00 Tax (0%): $0.00 S&H: Priority (3 Days) $539.22 Grand Total: $6,633.22 Edited by stuffisgood - 28 Oct 2023 at 7:24pm |
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Cretae ![]() DS Veteran ![]() ![]() Joined: 22 Mar 2010 Online Status: Offline Posts: 7331 |
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As one who sometimes gives configuration advice, I have used the Configurator extensively, and I also have extensive time on the website. I've never experienced or heard of your experience happening before.
You haven't asked any advice, but just as a consumer in America for a lifetime, I think you should reconsider paying $539.22 to save 2 or 3, or even 4 days shipping time after waiting up to 25 days for the custom build. ![]() I should also mention there is a FREE upgrade to the 4 year warranty package. IDK if you must select that, or they give it to everyone. You did not select it. Edited by Cretae - 29 Oct 2023 at 7:44am |
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stuffisgood ![]() Newbie ![]() ![]() Joined: 27 Oct 2023 Online Status: Offline Posts: 5 |
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i did not even notice the free upgrade to the warranty as for the shipping that was the cheaper choice for what ever reason. I just really hope i can sort this out and thank you for the help
Edited by stuffisgood - 29 Oct 2023 at 4:17pm |
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Snaike ![]() Moderator Group ![]() Just a dude trying to keep the spam away ![]() Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Along with your telephone call Monday morning it would be wise to send an email directly to the head of the customer service. His name is Alex and he can be reached at [email protected] (might want to cc: [email protected] as well).
Those avenues should get you straightened out. Good luck. |
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stuffisgood ![]() Newbie ![]() ![]() Joined: 27 Oct 2023 Online Status: Offline Posts: 5 |
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Thank you Very much ive been stressed about this all weekend
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hoserator ![]() DS Veteran ![]() We don't need no stinking "Avatars" ! ![]() Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Welcome to DS. I don't do configurations but you don't need the OS Boost and I would go for the W11 Pro option. Support for W10 will end in a couple of years. DS will make it good, no worries. Do email Alex and give them a call. Remember they are in the West coast. Keep us posted.
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Alex ![]() Admin Group ![]() Digital Storm Supervisor ![]() Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Don't worry, we'll take care of you. I just replied to your email earlier this morning.
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Snaike ![]() Moderator Group ![]() Just a dude trying to keep the spam away ![]() Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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"Just Alex doing Alex things."
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stuffisgood ![]() Newbie ![]() ![]() Joined: 27 Oct 2023 Online Status: Offline Posts: 5 |
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Thank you for the help we decided to cancel the order and im just going to reorder im just waiting for the money to be returned to my account im very excited to get my first DS pc i have wanted one for years
Edited by stuffisgood - 30 Oct 2023 at 3:37pm |
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Alex ![]() Admin Group ![]() Digital Storm Supervisor ![]() Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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No problem. We are looking forward to you joining the family.
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Cretae ![]() DS Veteran ![]() ![]() Joined: 22 Mar 2010 Online Status: Offline Posts: 7331 |
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I had some questions about what you were ordering, as my friend hoserator pointed to. Depending on your use, you may be placing emphasis on the wrong parts. We can help you select the right parts for your needs, if you'd like.
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