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Sound Card / Media Player Issue

Post Date: 2009-06-26
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kwasley View Drop Down
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Joined: 26 Jun 2009
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Posts: 5 		  Quote kwasley Quote  Post ReplyReply bullet Topic: Sound Card / Media Player Issue
    Posted: 26 Jun 2009 at 8:00am
New to the forums but recently bought a DS computer (specs below) and have been experiencing a sound issue. Randy from DS helped me bc one issue was the dongle for the Razor Barracuda sound card was loose and we also re-seeded the sound card.

I am still experiencing issues and usually the sound issues occur after I get this windows error...

Problem signature:
Problem Event Name:     APPCRASH
Application Name:     wmplayer.exe
Application Version:     11.0.6002.18005
Application Timestamp:     49e022ea
Fault Module Name:     wmp.dll
Fault Module Version:     11.0.6002.18005
Fault Module Timestamp:     49e038ac
Exception Code:     c0000005
Exception Offset:     003e9144
OS Version:     6.0.6002.2.2.0.768.3
Locale ID:     1033
Additional Information 1:     fd00
Additional Information 2:     ea6f5fe8924aaa756324d57f87834160
Additional Information 3:     fd00
Additional Information 4:     ea6f5fe8924aaa756324d57f87834160

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Can anyone help with this issue. I do not even have windows media player open but when it crashes then I have no sound or very limited sound. All i do is restart the computer and sound is back up.

Hopefully someone knows about this issue or Randy can help. Here are my specs...

Chassis Model: Cooler Master HAF 932
Exterior Finish: - Standard Factory Finish
Interior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i7 920 2.66GHz (Quad Core)
Motherboard: EVGA X58 3X SLI (Intel X58 Chipset) (Supports Triple SLI or CrossFire)
System Memory: 6GB DDR3 1333MHz Mushkin (Highly Recommended) (Digital Storm Certified)
Power Supply: 750W Corsair TX (Dual SLI Compatible)
Card Reader: - No Thanks
Hard Drive Set 1: Operating System: 1x (120GB Solid State (By: OCZ) Vertex Series (Model: OCZSSD2-1VTX120G)
Set 1 Raid Options: - No Thanks
Hard Drive Set 2: Multimedia\Data: - No Thanks
Hard Drive Set 3: Backup\Misc.: - No Thanks
Optical Drive 1: DVD±R/RW/CD-R/RW (DVD Writer 20x / CD-Writer 48x)
Optical Drive 2: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Video Card(s): 1x NVIDIA GeForce GTX 285 1GB (Includes PhysX Technology)
Add-on Card: - No Thanks
Sound Card: Razer Barracuda AC-1 (Recommended)
Extreme Cooling: AIR: Stage 2: Cooler Master V8 (Compatible With i7 Processors)
Liquid Color: - Not Applicable, I do not have a H20: Stage 3 Cooling System Selected
Chassis Airflow: Standard Factory Chassis Fans
Internal Lighting: Internal Chassis Lighting System (Blue)
Enhancements: - No Thanks
Chassis Mods: - No Thanks
CPU Boost: Stage 1: Overclock the processor between 3.3GHz to 3.9GHz (Requires Air Cooling Upgrade)
Graphics Boost: - No Thanks, Please do not overclock my video card(s)
Memory Boost: - No Thanks, Please do not overclock my memory
Windows Boost: - No Thanks, Please do not tweak the services on the operating system
Windows OS: Microsoft Windows Vista Home Premium (64-Bit Edition)
Restore Kit: Digital Storm Specialized Recovery System (DVD Image Based)
Virus Protection: - No Thanks
Office: - No Thanks
Benchmarking: - No Thanks
Pre-Install Game: - No Thanks
LCD Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
External Storage: - No Thanks
Exclusive T-Shirt: - No Thanks
Priority Build: - No Thanks, Ship Within 5-10 Business Days After Order Is Successfully Processed
Warranty: 3 Year Platinum Care Extended Parts & Labor Warranty

Thanks in advance.
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DST4ME View Drop Down
DS ELITE
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Joined: 14 Apr 2008
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 26 Jun 2009 at 2:07pm
looks like your windows media player crashed.

is your windows up to date also?

try the sound card drivers as suggested and see if this is still happening and make sure your windows is up to date.

Nvidia Drivers----AMD Drivers
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kwasley View Drop Down
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Posts: 5 		  Quote kwasley Quote  Post ReplyReply bullet Posted: 05 Jul 2009 at 1:01pm
Thanks for the suggestions but both windows and drivers are up to date. I even reinstalled sound drivers for card.

Any other help would be appreciated.

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Grog View Drop Down
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Joined: 21 Jun 2009
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Posts: 31 		  Quote Grog Quote  Post ReplyReply bullet Posted: 05 Jul 2009 at 1:55pm
Go here and see if this helps... http://www.updatexp.com/wmpdll.html
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kwasley View Drop Down
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Posts: 5 		  Quote kwasley Quote  Post ReplyReply bullet Posted: 06 Jul 2009 at 2:30pm
That run prmopt did not work unfortunately. Think it was an XP fix but I have Vista 64
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DST4ME View Drop Down
DS ELITE
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 07 Jul 2009 at 10:10pm
disable sound card and uninstall sound drivers and see if this is still happening

Nvidia Drivers----AMD Drivers
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satsunada View Drop Down
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Joined: 21 May 2009
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Posts: 682 		  Quote satsunada Quote  Post ReplyReply bullet Posted: 08 Jul 2009 at 1:12am
Hmm... does it crash during the opening animations for games or just randomly? Cause wmplayer.exe shouldn't even be open otherwise... unless that's something my XP self doesn't know about Vista.
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kwasley View Drop Down
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Posts: 5 		  Quote kwasley Quote  Post ReplyReply bullet Posted: 08 Jul 2009 at 8:08am
The wmp does not crash during game play. Usually it crashes when no applications are running including wmp and I am afk from the computer.

I can also open wmp and play music with no issue prior to it crashing but once it does crash... I have no sound.

I will try the sound card idea but not sure how to get on board sound to work?
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 08 Jul 2009 at 12:19pm
not asking you to use on-board, just trying to see if we remove the sound card and its drivers from the equation, the problem still happens or not.

also try reinstall wmp and see if that helps.

Nvidia Drivers----AMD Drivers
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kwasley View Drop Down
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Posts: 5 		  Quote kwasley Quote  Post ReplyReply bullet Posted: 08 Jul 2009 at 12:26pm
I would try to re-install WMP but how do you accomplish this? I thought it was baked into windows?
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DST4ME View Drop Down
DS ELITE
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Joined: 14 Apr 2008
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 08 Jul 2009 at 1:02pm
You know what I thought like xp you could just install it but I see its not the same with vista. In media player from its help section choose update and see if it needs any updates.

Edited by DST4ME - 08 Jul 2009 at 1:02pm

Nvidia Drivers----AMD Drivers
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