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Special ordering parts? Plz read.

Post Date: 2009-05-07
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B@d//j0ke View Drop Down
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Posts: 161 		  Quote B@d//j0ke Quote  Post ReplyReply bullet Topic: Special ordering parts? Plz read.
    Posted: 07 May 2009 at 4:46pm
I just read a slitely dusterbing forum post regarding special ordering cases, and the extra $$ it requires as well as the fact that special case orders will be overlooked by warentee.
 
 
 
Now because I my self and im sure many others are wundering if not considering a special order of some sort. I myself would love to special order a Antec 1200 full tower case when the time comes. 
 
 
So it would REALLY be great if DS could clear this up. Like what exactly are the rules regarding special orders, cases or otherwise.
 
Would it be better and cheaper to just order a case myself from newegg?(er wearever) 
 
And also if I configure a case with internal lighting or upgraded case fans would those be installed in any special case orders??
 
Thanx for you'r time, and hopefully clearing this up a bit.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 07 May 2009 at 4:57pm
The situation is this:
 
When we have to special order a certain chassis, we don't have special packaging designed to handle mishandling by the shipping companies. Not only that, there are additional labor that goes into handling a special order.
 
Also, when ever we special order any component, it's yours, and we won't be able to take it back for a refund or a credit. However, supplying a warranty behind the item is totally different.
 
If you do special order a component from us, we will obviously help you with the warranty and so fourth mainly because we made the purchase for you with our fees.
 
I believe the return/credit may have been misunderstood by warranty.

One unique category that has additional costs than other types of hardware is the chassis. Mainly because the way we formulate a special order price is different for a chassis:
 
1. Shipping costs of obtaining the item to Digital Storm (a case can cost up wards $40-$50 in shipping)
2. Additional labor/installation time by a technician which would involve learning/working with the case. [When a technician works with something he knows the ins and out of, it's much easier than trying to plan a build and figuring out how to put it together]
3. Special/extra packaging designed to handle the chassis.
 
Now that's the chassis, if we are talking about video cards, fans, etc... then it's just:
 
1. Special order handling fee
2. Labor/time to install
3. Insurance for warranty service in the event of problems
4. Markup
 
I hope this clears it up,
Alex


Edited by Alex - 07 May 2009 at 4:59pm
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B@d//j0ke View Drop Down
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Posts: 161 		  Quote B@d//j0ke Quote  Post ReplyReply bullet Posted: 07 May 2009 at 5:01pm
Well that does clear it up, though it is a bit disheartening. Hmm food for thought, thank you for the reply.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 07 May 2009 at 5:03pm
What is specifically "disheartening?"
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B@d//j0ke View Drop Down
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Posts: 161 		  Quote B@d//j0ke Quote  Post ReplyReply bullet Posted: 07 May 2009 at 5:11pm
I guess the extra costs, though I completely understand them. As im sure you understand I don't want to pay ALOT more then retail on a case I could get myself. Would it be any different in my situataion? considering the Antec 1200 is just a big 902??
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 07 May 2009 at 5:13pm
actually I'm a bit confused, I understand why it will cost more for you guys to order the case and etc.,etc. no problems there, I understand the shipping costs to you an I understand tech taking longer to work on a case he is not familiar with. What I'm confused about is the warranty, if you guys oder the case will it have the 3 year DS warranty on it?

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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 07 May 2009 at 5:58pm
B@d//j0ke, even the prices on the website for the HAF 902 are not just the cost of the case. They include labor, packaging materials, etc... If the extra $175 is really pushing it, give our sales staff a call and we can maybe work out a deal for you.
 
@DST4ME, yes, the case will have a warranty on it. I doubt it would go bad, but, if it did, yes.
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B@d//j0ke View Drop Down
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Posts: 161 		  Quote B@d//j0ke Quote  Post ReplyReply bullet Posted: 07 May 2009 at 6:27pm
Ok so just to sum it all up for me, as things are still a bit foggy. IF I order this build
 
 
 
Then the cost to get the Antec 1200 Case special orderd will be $175 right? the same price as it would be to get eather the DS 950SI or the DS 1050SI
 
OR am I mistaken? Or is it $175 extra OVER the retail of the case?
 
One last question split in two.
 
1. Will a special orderd case have your 3 year warenty?
 
2. Will I be able to get a chasses Airflow upgrade with a special order case??
 
 
---->Chassis Model: ANTEC 1200 full tower  SPECIAL ORDER <----
Exterior Finish: - Standard Factory Finish
Interior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i7 920 2.66GHz (Quad Core)
Motherboard: EVGA X58 3X SLI (Intel X58 Chipset) (Supports Triple SLI or CrossFire)
System Memory: 6GB DDR3 1333MHz Mushkin (Highly Recommended) (Digital Storm Certified)
Power Supply: 1000W Corsair HX (Dual/Triple/Quad SLI Compatible) (Silent Edition)
Card Reader: - No Thanks
Hard Drive Set 1: Operating System: 1x (500GB Western Digital (16MB Cache) (7200 RPM) (SATA)
Set 1 Raid Options: - No Thanks
Hard Drive Set 2: Multimedia\Data: - No Thanks
Hard Drive Set 3: Backup\Misc.: - No Thanks
Optical Drive 1: DVD±R/RW/CD-R/RW (DVD Writer 20x / CD-Writer 48x)
Optical Drive 2: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Video Card: 1x NVIDIA GeForce GTX 275 896MB (Includes PhysX Technology)
Add-on Card: - No Thanks
Sound Card: Razer Barracuda AC-1 (Recommended)
Extreme Cooling: H20: Stage 3: High-Performance Liquid Chilled FrostBite System For CPU
Liquid Color:Blue: Non-conductive High-Performance Fluid (Requires H20: Stage 3 Cooling Package)
Chassis Airflow: Upgrade Chassis With LED Performance Fans (Green)
Internal Lighting: Internal Chassis Lighting System (Green)
Enhancements: - No Thanks
Chassis Mods: - No Thanks
Boost Processor: Stage 1: Overclock the processor between 3.3GHz to 3.9GHz (Requires Air Cooling Upgrade)
Boost Video Card: - No Thanks, Please do not overclock my video card(s)
Boost Memory: - No Thanks, Please do not overclock my memory
Tweak Windows: - No Thanks, Please do not tweak the services on the operating system
Windows OS: Microsoft Windows Vista Home Premium (64-Bit Edition) (For Enthusiasts)
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 07 May 2009 at 7:07pm
Then the cost to get the Antec 1200 Case special orderd will be $175 right? the same price as it would be to get eather the DS 950SI or the DS 1050SI
No, that's incorrect. It's an additional $175 over the cost of the chassis if it is a special order. Shipping alone is close to $50, then packaging/box, $50, that leaves $50 for labor and $25 for warranty insurance.
 
OR am I mistaken? Or is it $175 extra OVER the retail of the case?
It's extra.
 
One last question split in two.
 
1. Will a special orderd case have your 3 year warenty?
Yes.
 
2. Will I be able to get a chasses Airflow upgrade with a special order case??
Yes.
 
I hope that clears it up,
Alex
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B@d//j0ke View Drop Down
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Posts: 161 		  Quote B@d//j0ke Quote  Post ReplyReply bullet Posted: 07 May 2009 at 7:15pm
OKAY. Thank you for the help. I asked this question on a few other posts but no one really knew the answer, or only thaught they did. I have a few months before I have the money to spend on a PC, so I'll see where my budget is at then, and from that decide on weather to special order a case, or to go with one of you'r cases. Eather way im looking forword to it!! I know it will be a awesome rig ether way.
 
Sorry for all the questions and thnx again.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 07 May 2009 at 7:16pm
No problem!
 
Cheers,
Alex
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 07 May 2009 at 9:03pm
I thought it had the 3 year warranty, so it was a misunderstanding between James and B@d//j0ke, when he said that it wouldn't have the warranty.

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B@d//j0ke View Drop Down
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Posts: 161 		  Quote B@d//j0ke Quote  Post ReplyReply bullet Posted: 07 May 2009 at 10:26pm
No I didnt speak with James, I was simply replying to another post in wich vpm stated that James informed him of that. Eather way it was miscomunacation.
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 07 May 2009 at 10:30pm
I stand corrected, for some reason I thought it was you sorry about that boss

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Perlife View Drop Down
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Posts: 134 		  Quote Perlife Quote  Post ReplyReply bullet Posted: 08 May 2009 at 1:59am
Originally posted by Alex

The situation is this:
 

When we have to special order a certain chassis, we don't have special packaging designed to handle mishandling by the shipping companies. Not only that, there are additional labor that goes into handling a special order.

 

Also, when ever we special order any component, it's yours, and we won't be able to take it back for a refund or a credit. However, supplying a warranty behind the item is totally different.

 

If you do special order a component from us, we will obviously help you with the warranty and so fourth mainly because we made the purchase for you with our fees.

 

I believe the return/credit may have been misunderstood by warranty.

One unique category that has additional costs than other types of hardware is the chassis. Mainly because the way we formulate a special order price is different for a chassis:

 

1. Shipping costs of obtaining the item to Digital Storm (a case can cost up wards $40-$50 in shipping)

2. Additional labor/installation time by a technician which would involve learning/working with the case. [When a technician works with something he knows the ins and out of, it's much easier than trying to plan a build and figuring out how to put it together]

3. Special/extra packaging designed to handle the chassis.

 

Now that's the chassis, if we are talking about video cards, fans, etc... then it's just:

 

1. Special order handling fee

2. Labor/time to install

3. Insurance for warranty service in the event of problems

4. Markup

 

I hope this clears it up,

Alex


Alex, I I special order this items:
-Chassis Model: Cosmos S
-Liquid Color: UV Yellow: High Glowing Non-cond Fluid
-Chassis Airflow: Upgrade Chassis With XFL-F1253 Fans
-Enhancements: NZXT Sentry LX LCD Temp Display & Fan controller
-Warranty: 5 Year Platinum Care Extended Parts & Labor Warranty (Highly Recommended)

So that means all this items are under the 5 year warranty i requested?
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 08 May 2009 at 2:04am
Yes.
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Posts: 476 		  Quote MarkNY Quote  Post ReplyReply bullet Posted: 08 May 2009 at 11:20am
Newegg lists shipping for the Antec 1200 to DS as only 21 dollars via UPS 3 day... not too bad imo.
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