Stage 6-Back To Stage 5?

Mine is still sitting in stage 5 as well ;p.
Stage 5 is basically where to do all of the overclocking/os installation/real stress tests. If your system fails on one of those they'll replace the part and do another test to ensure it meets their standards.

I know the wait sucks but its much better than receiving a PC with a problem. You can always send an email to tech via the customer service link. I've had a couple questions and they always respond within 24 hours and let me know. But IMO i'd rather have them keep the computer and work out the kinks then send me one with problems like a lot of other companies would do.

You are not alone in waiting

Yeah but what I don't understand is why it would go BACK to stage 5 after it had progressed to stage 6, and why I would get the standard "it's been passed on to stage 5" email when I was in stage 6, without any sort of an explanation or anything.   I agree I would rather have them work out all the problems, I just don't understand how it progresses backwards.  I was just hoping someone here could shed some light on it.  I prefer email to phone but I'm sure I wouldn't receive a response until tomorrow anyway, so I figured I might be able to get some sort of reasonable explanation from someone who happened to be on here to keep me from unloading on whatever unlucky person happens to answer the phone tomorrow. I may send off an email anyway but since its unlikely I'd have a response before they open tomorrow, the temptation to call will be very great.

Originally posted by e.fruman I dont want to sound mean here but would you rather receive a broken piece of crap from another company or would you rather wait a few more days to make sure your getting a great computer. What other company updates the stages their on and where your computer is at in the building process be lucky that you know something went wrong and their fixing it. The only negative is that they dont work on weekends but thats it.

Again it's not the waiting I'm complaining about-though I think there should be more communication when it comes to WHY I am waiting.   The day after my order was processed, I was in stage 5.  So they had the entire thing built in like a day, day and a half.  But then they ran into problems.  Ok, I understand that, but I don't really understand why it took over a week to fix something when it only took a day to build the thing.  I can understand a few days wait, that's fine, but if you ran into a problem, let me know that.  Doesn't seem that hard.  I'm sorry, customer service is a big thing for me, like I said that's one of the things that drew me to this company.  I guess I have higher standards than a lot of people, because I certainly haven't been blown away.

Anyway, my issue isn't even the wait really, I can deal with it, it's the fact that it had gotten past the testing stage, and now it is back there, that makes no sense to me.  What's next, progressing all the way back to stage 1 and they want more money from me?

Yea, I definitely understand about a better explination instead of just an automated e-mail.  When I ordered my PC, it was in stage 5 for more than a week, then within the next 2 weeks it went back to stage 5 about two or three more times. 

Haha don't worry!  Mine was in stage 5 from January 29th 2009, until February 25 2009.  So mine was more like 4 weeks of stage 5 haha.

The problem here is that lot of assumptions going on.

there is no set time for a pc to be in stage 5, if there are no problems maybe 2 days or so, depending when all the tests are done.

but if there is a problem then there is no set time, the time its gonna be in stage 5 is the time it takes to figure out why its not passing the test and getting it stable.

plus if at stage 5 they realize your problem is due to hardware, and that the hardware needs to be changed, and they have to wait for that hardware to come in, then you are waiting till the hardware comes in and testing starts all over.

sometimes it passes teh test, gets to the cutomer and goes nuts after a week, sometimes it passes and goes to stage 6 and then there it starts to fuss, so back to stage 5 it goes.

bottom line is that the pc needs to be stable before it goes out to us.

however long that takes, is however long that takes, all pc parts tho the same, don't behave the same way, one gpu can be fine for 5 years, another duplicate can be the gpu from hell, you can say this about almost any parts in a pc, there is no guarantee that 2 parts behave the same way, because of this you can never compare 2 pcs with their build time/oc/temps and etc.

Call DS and see what the problem is on monday.

you are dealling with hamburger and Ferrari of the pc world here, these are highend fussy parts, you need to have lot of patience with them, specially when you get the pc.

Edited by DST4ME - 21 Feb 2010 at 3:48pm

if there is no problems, the testing should take around 72 hours if I'm not mistaken, and that should be 3 business days.

Edited by DST4ME - 21 Feb 2010 at 4:19pm

Here's the official answer: