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Stage II and long waits

Post Date: 2022-01-16

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tcv21 View Drop Down
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  Quote tcv21 Quote  Post ReplyReply bullet Topic: Stage II and long waits
    Posted: 16 Jan 2022 at 6:54pm
Hi, I ordered a couple of these:

Chassis Model: Digital Storm Velox AI Workstation

Exterior Finish: - Standard Factory Finish

Trim Accents: - Standard Factory Finish

Processor: AMD Ryzen Threadripper PRO 3955WX (16-Core) (Boost Up to 4.3 GHz)

Motherboard: ASUS Pro WS WRX80E-SAGE SE (Wi-Fi) (AMD WRX80 Chipset) (Up to 4x PCI-E Devices)

System Memory: 128GB DDR4 3200MHz Digital Storm Performance Series

Power Supply: 1000W Digital Storm Performance Series (Semi-Modular) (80 Plus Gold)

Expansion Bay: - No Thanks

Optical Drive: - No Thanks

Storage Set 1: 1x SSD M.2 (1TB Digital Storm M.2 Performance Series)

Storage Set 2: 1x SSD M.2 (2TB Samsung 970 EVO PLUS) (NVM Express)

Storage Set 3: - No Thanks

RAID Config: - No Thanks

RAID Card: - No Thanks

Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)

Graphics Card(s): 1x GeForce RTX 3090 24GB (VR Ready) (Founders Edition)

Sound Card: Integrated Motherboard Audio

Add On Card: - No Thanks

Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)

HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected

HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected

Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)

Chassis Fans: Standard Factory Chassis Fans

Internal Lighting: - No Thanks

Software Control: - No Thanks

Chassis Mods: - No Thanks

Noise Reduction: - No Thanks

LaserMark: - No Thanks

CPU Boost: Stock Factory Turbo Boost Advanced Automatic Overclocking

Graphics: - No Thanks, Please do not overclock my video card(s)

OS Boost: - No Thanks, Please do not tweak the services on the operating system

Operating System: Microsoft Windows 11 Professional (64-Bit)

Recovery Tools: - No Thanks

Virus Protection: Windows Defender Antivirus (Built-in to Windows)

Office: - No Thanks

Mouse Pad: Digital Storm Premium Mouse Pad (Standard Size) (Stitched Edges)

Display: - No Thanks

Surge Shield: - No Thanks

Speakers: - No Thanks

Keyboard: - No Thanks

Mouse: - No Thanks

Branded Gear: - No Thanks

Priority Build: - No Thanks, Ship Within 14-21 Business Days After Order Is Successfully Processed

Warranty: Life-time Expert Care with 4 Year Limited Warranty (4 Year Labor & 2 Year Part Replacement)

Looks like the Ryzen Pro's are slow to come in. Spoke with Brian on Friday and if we can the 3975WX's in earlier than the 3955's, I will go ahead and pay for the upgrade. These supply chain woes are no joke.
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 17 Jan 2022 at 8:54am
Congratulations and welcome to DS. Awesome
Those will be put to some use.  Strong

I can only comment that the Storage Sets are inverted. You should have the NVM-E as primary and the SATA as secondary. The DS M.2 is SATA and NVM-E is much faster. The M.2 is only the form factor (very small).
Enjoy.
Smile

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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 17 Jan 2022 at 10:17am
Originally posted by hoserator

Congratulations and welcome to DS. Awesome
Those will be put to some use.  Strong

I can only comment that the Storage Sets are inverted. You should have the NVM-E as primary and the SATA as secondary. The DS M.2 is SATA and NVM-E is much faster. The M.2 is only the form factor (very small).
Enjoy.
Smile

Thanks for the look over. You had me second guessing on my config and I reached out to Brian in CS. He verified that the first drive IS a M.2 NVME drive.  I'm told Alex is a rockstar when it comes to support but Brian is right up there with him.
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 17 Jan 2022 at 5:20pm
I just went to Stage 1 last Monday. I'm dreaming of stage 2 lol. Welcome to the forum.
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote Twincky Quote  Post ReplyReply bullet Posted: 17 Jan 2022 at 5:38pm
I hope yall start moving in stages Grats and welcome to the DS fam
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 3:45am
Yes! DS has upgraded the 500GB and 1TB Performance Series SSDs to NVMe. They are not nearly the speed of a Samsung 980, but they are a solid budget choice. Nearly 4 times faster than SATA is a welcome step up.   
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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 6:47am
Originally posted by Cretae

Yes! DS has upgraded the 500GB and 1TB Performance Series SSDs to NVMe. They are not nearly the speed of a Samsung 980, but they are a solid budget choice. Nearly 4 times faster than SATA is a welcome step up.   
Thanks! I'm actually going to upgrade both boxes to 980 Pro's. I have PCIe 4.0, why not use it?
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  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 9:23am
I love my Samsung 980 PRO. I got the small 500GB one for my OS & daily games and a 1TB Samsung 970 EVO PLUS for my games library. The 980 is lightning fast and the 970 is blazing fast enough for my games.

Welcome to Digital Storm!
Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3600 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/500 GB HDD/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler AIO/
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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 10:50am
I emailed CS and changed out parts. 980 Pro's for both boot and storage.  With 2 of these boxes headed my way, I should be able to run a small country off of them.
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 10:52am
My Aventum X just hit Stage 2 this morning. How long have you been in Stage 2?
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 10:53am
Originally posted by bkjolly

My Aventum X just hit Stage 2 this morning. How long have you been in Stage 2?


3 weeks.
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 10:54am
Ugh, That's not very reassuring.
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 12:05pm
In my instance, its because the Processors that I'm putting into the boxes are on back-order. I'm hoping by upping the Processor to the 32 core model will loosen things up a bit but still waiting on the word on that.
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 12:22pm
Originally posted by tcv21

In my instance, its because the Processors that I'm putting into the boxes are on back-order. I'm hoping by upping the Processor to the 32 core model will loosen things up a bit but still waiting on the word on that.


   They supply chain issues are frustrating. I got the 5950X so hopefully I won't hit a snag but we'll see.
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 1:03pm
As a repeat Digital Storm customer that has went through two of these long waits I recall some comforting words from the ancients.

"Absence makes the heart grow fonder" The concept behind this well-known saying was first coined in Latin by the Roman poet Sextus Aurelius Propertius (born around 50 BC and died around 15 BC). In a work titled Elegies, he wrote semper in absentes felicior aestus amantes which means passion is always warmer toward absent lovers.

Be sure to take pictures of the unboxing when it eventually comes. I like seeing the new systems and it helps people who are waiting know that the systems do really arrive to happy excited new Digital Storm customers.

I guarantee you will be blown away by the quality build and service if ever needed provided by Digital Storm.

The Forum is even an incredible place for solid technical advice and configuration suggestions!

Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3600 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/500 GB HDD/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler AIO/
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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 1:11pm
Im not a patient person to begin with and thought I was good with the estimation of 14-21 business days. I guess we will see how long it takes.
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  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 1:47pm
tcv21,

Here is the stage times on mine from a few months ago. I caused a few days delay by changing my order from a RTX 3070 to a RTX 3080. I am glad I did because I ended up with a EVGA FTW3 ULTRA RTX3080 that is blazing fast!!!

Stage 1 10/11/21 - Backlog Queue:
Stage 2 10/18/21 - Pending Inventory
Stage 3 10/22/21 - Pending Assembly
Stage 4 10/25/21 - Assembly Started
Stage 5 11/8/21 - Stress Testing & Benchmarking
Stage 6 11/10/21 - Quality Assurance
Stage 7 11/15/21 - Packaging
ARRIVED - 11/19/21

Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3600 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/500 GB HDD/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler AIO/
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 18 Jan 2022 at 3:37pm
Originally posted by tcv21

Im not a patient person to begin with and thought I was good with the estimation of 14-21 business days. I guess we will see how long it takes.


My estimate for my Aventum X was 21-28 business days. I'm not patient either but I only wanted an Aventum X of all the possible PC options out there including Digital Storms other offerings. I'm sure it'll be worth it when it gets here but the wait is going to kill me lol.
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote n.jason17 Quote  Post ReplyReply bullet Posted: 19 Jan 2022 at 1:19am
.

Edited by n.jason17 - 17 Feb 2022 at 1:39pm
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  Quote Alex Quote  Post ReplyReply bullet Posted: 21 Jan 2022 at 9:36am
Stage 1 and Stage 2 take the longest as those are the backlog queues, hang in there, majority of all orders ship within the estimated times.
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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 21 Jan 2022 at 9:39am
Originally posted by Alex

Stage 1 and Stage 2 take the longest as those are the backlog queues, hang in there, majority of all orders ship within the estimated times.

Thanks! I'm within 10 business  days of the end of the time frame. Super excited!
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 21 Jan 2022 at 10:05am
Am I the only one that got an Aventum X?
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote RobFalcon Quote  Post ReplyReply bullet Posted: 21 Jan 2022 at 4:18pm
I just hit the start of my overall window.  Sitting at Stage 1, but waiting patiently.

First time getting a DS system, and first new desktop since about... 2015?  Looking forward to this!
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  Quote edodd Quote  Post ReplyReply bullet Posted: 21 Jan 2022 at 4:32pm
I ordered back in Dec 23rd 2021, mine has been in stage 6 for over a week now. Today was day 21 of my 14-21 days. Guess there is a problem with quality.
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 22 Jan 2022 at 3:44am
Could just be a shipping delay. It's been known that Fed Ex and some others DS uses are short drivers, and delaying shipments. Covid casts a wide net.
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  Quote TWISTEDxFUSI0N Quote  Post ReplyReply bullet Posted: 25 Jan 2022 at 11:17am
Originally posted by edodd

I ordered back in Dec 23rd 2021, mine has been in stage 6 for over a week now. Today was day 21 of my 14-21 days. Guess there is a problem with quality.
I ordered on December 21st and have been in stage 6 for 2 weeks now.
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  Quote n.jason17 Quote  Post ReplyReply bullet Posted: 25 Jan 2022 at 12:32pm
.

Edited by n.jason17 - 17 Feb 2022 at 1:39pm
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  Quote TWISTEDxFUSI0N Quote  Post ReplyReply bullet Posted: 25 Jan 2022 at 1:43pm
Originally posted by n.jason17

Uggghh. That two week wait at stage 6 sounds horrid
Funny enough it just bit stage 7!
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  Quote tcv21 Quote  Post ReplyReply bullet Posted: 25 Jan 2022 at 2:08pm
Both of my builds have been stage 2 for over a month. Its not looking like they will ship as communicated. My CS rep said he was getting 0 back from the Lead. It would be nice to have communication that meant something.. especially since these builds are so expensive
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 25 Jan 2022 at 2:19pm
Originally posted by tcv21

Both of my builds have been stage 2 for over a month. Its not looking like they will ship as communicated. My CS rep said he was getting 0 back from the Lead. It would be nice to have communication that meant something.. especially since these builds are so expensive


Get answers. Directly. From the source.

Email [email protected] and find out straight from the boss.
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 25 Jan 2022 at 9:24pm
My Aventum finally went to Stage 3 today. Here's hoping it breezes through the rest of the stages.
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 26 Jan 2022 at 12:03pm
I'm not going to lie. I really wany my Aventum X but having worked as a production scheduler and knowing I never gave a delivery estimate I couldn't keep I won't be as forgiving as some of you if my machine goes over the 28 day Window.
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote JVCJr79 Quote  Post ReplyReply bullet Posted: 26 Jan 2022 at 2:39pm
Here was my recent Lumos build time, basically shipped right at 21 business days. My wait was listed at 14-21 business days but I knew being around Christmas it may take even longer.

Stage 3-7 went by in two days so I guess it is different for all builds.

I think everyone would want their system as soon as possible but with parts right now I know it can be a real challenge.

Ordered: 12/11/21
Stage 2: 1/4/22
Spoke with DS on 1/11/22 for Status Update
Stage 3: 1/12/22
Stage 4: 1/12/22
Stage 5: 1/12/22
Stage 6: 1/13/22
Stage 7: 1/13/22
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  Quote bkjolly Quote  Post ReplyReply bullet Posted: 26 Jan 2022 at 2:44pm
Originally posted by JVCJr79

Here was my recent Lumos build time, basically shipped right at 21 business days. My wait was listed at 14-21 business days but I knew being around Christmas it may take even longer.

Stage 3-7 went by in two days so I guess it is different for all builds.

I think everyone would want their system as soon as possible but with parts right now I know it can be a real challenge.

Ordered: 12/11/21
Stage 2: 1/4/22
Spoke with DS on 1/11/22 for Status Update
Stage 3: 1/12/22
Stage 4: 1/12/22
Stage 5: 1/12/22
Stage 6: 1/13/22
Stage 7: 1/13/22


I agree but I would assume DS is responsible enough to include that metric inro their shipping estimate. I don't think mine will progress as quickly as yours through stage 4 because I ordered the custom loop with copper tubing but hopefully stages 5-7 are similar.
Stage 1: 1/10/2022
Stage 2: 1/18/2022
Stage 3: 1/25/2022
Stage 4: 2/3/2022
Stage 5: 2/10/2022
Stage 6: 2/14/2022
Stage 7: 2/15/2022
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  Quote JVCJr79 Quote  Post ReplyReply bullet Posted: 26 Jan 2022 at 2:55pm
Sounds like an amazing Rig though bkjolly! I saw the specs and I am sure once you see it you will be happy. I definitely understand the frustration if it doesn't hit the deadline though.

This is my second DS computer and seeing this new one was just as exciting as the first. I must have read every forum post during the last month...lol

I could build my own (and have) but something about the ease of just plugging it in and turning it on makes it worth paying the premium!

Edited by JVCJr79 - 26 Jan 2022 at 2:55pm
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