FAQ FAQ  Forum Search   Register Register  Login Login

strange question

Post Date: 2011-11-20
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
arail View Drop Down
Newbie
Newbie


Joined: 12 Jul 2010
Online Status: Offline
Posts: 7 		  Quote arail Quote  Post ReplyReply bullet Topic: strange question
    Posted: 20 Nov 2011 at 6:09pm
I have a computer purchased from -------------- in January of this year (11 months ago).

The computer works for several weeks than crashes - the Intel boot screen asking for a boot disc, disc read error screens, etc.

-------------- swapped out the motherboard in August. This month they sent me a replacement hard drive. Still the same problems.

Clearly they aren't up to solving basic computer problems - 11 months and I'm still without a working computer (thank god for my cheap little HP Slimline).

So, question - do you think Digital Storm would, for a fee, fix my computer?

Just curious. I still have a year on my -------------- warranty but it's useless to me as the computer never gets fixed.
 
 
[EDIT - Competitor's name removed]


Edited by Alex - 20 Nov 2011 at 11:18pm
Back to Top
arail View Drop Down
Newbie
Newbie


Joined: 12 Jul 2010
Online Status: Offline
Posts: 7 		  Quote arail Quote  Post ReplyReply bullet Posted: 20 Nov 2011 at 9:56pm
Actually, I wonder if one of the moderators could change the title of this thread to Fix My -------------- in NYC? I posed the original question somewhat tongue in cheek because I'm sure DSO doesn't want to stoop to dealing with --------------'s problems but maybe there's someone in the DSO community in NYC who might want to get involved, for a fee of course.

Just an idea.

Edited by Alex - 20 Nov 2011 at 11:19pm
Back to Top
jmaster299 View Drop Down
Newbie
Newbie


Joined: 27 Aug 2011
Online Status: Offline
Posts: 0 		  Quote jmaster299 Quote  Post ReplyReply bullet Posted: 20 Nov 2011 at 10:34pm
Alex or someone would have to give you a final answer on this but I would guess the answer would be a no. It's not their system so for them to work on it would open themselves up to potentially liability issues. The rig obviously has it's share of problems and they more then likely would not want to assume responsibility for those problems by working on it.

I would seriously explore your options with that other company for either a full RP or a refund. If you have documented proof that this thing has been junk since you got it you probably have some recourse available. They will more then likely fight you on this but you need to read the fine print very closely and take a firm stance against them if they are unwilling to help.

Also look in to the consumer protection laws both in your state and the state that -------------- is located in as they have to abide by the laws of where ever they are located and where ever they do business.


Edited by Alex - 20 Nov 2011 at 11:18pm

Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 20 Nov 2011 at 11:20pm
@arail,
 
First off, welcome to the forums. I am sorry to hear that you're having issues with one of our competitor's systems. I had to remove their name as we're a business after all and we can't be hosting competing brands on our company forums.
 
On a different note, we're more than happy to help but, it's going to cost in parts and labor from us. If you're interested, feel free to email me directly with all of your details: [email protected]
Back to Top
DST4ME View Drop Down
DS ELITE
DS ELITE

Email address used to purchase matched with forums account email.

Joined: 14 Apr 2008
Online Status: Offline
Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 20 Nov 2011 at 11:34pm
Can you tell me what is wrong with the pc right now?

you getting boot disk error?

Nvidia Drivers----AMD Drivers
Back to Top
arail View Drop Down
Newbie
Newbie


Joined: 12 Jul 2010
Online Status: Offline
Posts: 7 		  Quote arail Quote  Post ReplyReply bullet Posted: 21 Nov 2011 at 2:47pm
DSO -

Thanks for the reply. I realized after I went to bed that it wasn't wise to post your competitors name in that fashion so I have no objection to your deleting it.

Right now the other company is offering to build me a new computer. If that avenue fails I'll get in touch.

Have a good day.
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.03125 seconds.