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stuck at stage 1 for 2 weeks

Post Date: 2020-12-02
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brodyd View Drop Down
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Posts: 7 		  Quote brodyd Quote  Post ReplyReply bullet Topic: stuck at stage 1 for 2 weeks
    Posted: 02 Dec 2020 at 1:11pm
So I ordered my DS desktop on November 16th and I'm still at stage 1.
I did order an RTX 3070 GPU and was thinking that could be the hold-up but I'm not so sure. I was hoping to have my order past his stage by now. Should I be worried? I'm annoyed that it's been almost 2 weeks and still no movement on my order.
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 02 Dec 2020 at 4:46pm
Hi,

We are just facing a backlog due to Holidays + Covid-19. I checked your order and all the parts are in stock, there should not be any delay on the parts side. Once order is in motion, it should move relatively quickly!
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Posts: 4 		  Quote Element_115 Quote  Post ReplyReply bullet Posted: 02 Dec 2020 at 7:00pm
Any updates on mine? Same problem.
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 02 Dec 2020 at 7:34pm
Same as above.
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 03 Dec 2020 at 3:18am
Stage one, y'all, is the back of the line. It's not a problem when it takes awhile, it's the same old standing in line we all know and hate. The line moves steadily, you just can't see it. When it's your turn, you get a notice you went to Stage 2, and if there are no holds for supply problems, you progress from there pretty rapidly. You can get hung sometimes at Stage 5 (testing) if there's an issue, but not too long most of the time. Then in a couple of days it's off to you. WAAAYYY back in '17, mine shipped on Dec 23. It hit two 3 day weekends and several snowstorms on the way to FLA. She came in on Jan 3. Better luck to all!   
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Posts: 7 		  Quote brodyd Quote  Post ReplyReply bullet Posted: 03 Dec 2020 at 8:44am
Originally posted by Nav

Hi,

We are just facing a backlog due to Holidays + Covid-19. I checked your order and all the parts are in stock, there should not be any delay on the parts side. Once order is in motion, it should move relatively quickly!


Thanks for the update.
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Posts: 409 		  Quote fwfdfireman Quote  Post ReplyReply bullet Posted: 03 Dec 2020 at 12:47pm
My Stage 1 took a month. Back of line, yes, and it's a Loooooooooooooooooooooong line. lol
Old Gamers Never Die!
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Posts: 92 		  Quote adambomb13 Quote  Post ReplyReply bullet Posted: 05 Dec 2020 at 6:53am
I just went through the Aventum X build configurator for fun and noticed that it states "Estimated Ship Date: 20-25 Business Days" still. AMD 5950X and RTX 3090 selected.

Which we all know is currently not true with Nvidia, Covid etc etc...

I mean you don't want to scare off potential future customers but then you dont want to create "whiners" in the forums either.

Just my 2 cents.

For the record Im not complaining yet as my system has not reached the 20-25 business days + 1 week for special ordering RAM and SSDs

Edited by adambomb13 - 05 Dec 2020 at 6:54am
Config ID 3536215- Stg 1 11/13 to 1/4 / Stg 2 as of 1/5 to 1/11 / Stg 3 as of 1/11 / Stg 4 as of 1/11 / Stg 5 as of 1/11 to 1/15 / Stg 6 as of 1/15 / STG 7 shipped 1/18, received 1/26 (5950X,3090)
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Posts: 7 		  Quote brodyd Quote  Post ReplyReply bullet Posted: 08 Dec 2020 at 9:33am
Update: Ordered November 16th. Now on stage 6!
My set up:

System Configuration:
Chassis Model: Digital Storm Lumos
Processor: AMD Ryzen 9 5900X (12-Core) 4.8 GHz Turbo
Motherboard: ASUS ROG Strix X570-E Gaming (Wi-Fi) (AMD X570 Chipset) (Up to 3x PCI-E Devices)
System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series
Power Supply: 850W Digital Storm Performance Series (Modular) (80 Plus Gold)
Storage Set 1: 1x SSD M.2 (500GB Seagate FireCuda 520) (NVM Express) (Gen4 PCIe)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Graphics Card(s): 1x GeForce RTX 3070 8GB (Performance Edition) (VR Ready)
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Corsair LL Series (RGB Fans) (Software Controlled Effects)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)



Edited by brodyd - 08 Dec 2020 at 9:34am
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Posts: 18 		  Quote AnneCrank Quote  Post ReplyReply bullet Posted: 08 Dec 2020 at 10:28am
Originally posted by brodyd

Update: Ordered November 16th. Now on stage 6!
My set up:

System Configuration:
Chassis Model: Digital Storm Lumos
Processor: AMD Ryzen 9 5900X (12-Core) 4.8 GHz Turbo
Motherboard: ASUS ROG Strix X570-E Gaming (Wi-Fi) (AMD X570 Chipset) (Up to 3x PCI-E Devices)
System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series
Power Supply: 850W Digital Storm Performance Series (Modular) (80 Plus Gold)
Storage Set 1: 1x SSD M.2 (500GB Seagate FireCuda 520) (NVM Express) (Gen4 PCIe)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Graphics Card(s): 1x GeForce RTX 3070 8GB (Performance Edition) (VR Ready)
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Corsair LL Series (RGB Fans) (Software Controlled Effects)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)



Nice! I’m on stage 5 currently, I ordered nov. 3rd. Hope to get my build before Christmas but I suppose we shall see
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Posts: 33 		  Quote Spartacii Quote  Post ReplyReply bullet Posted: 08 Dec 2020 at 10:36am
I ordered on 11/19 and I'm still on Stage 1.
I bet the issue is the 5900X and 6800 XT that I ordered.
It's fine with me though because I'm not in any hurry at all.
Hell, I'm currently playing Tomb Raider from 2013! Big%20Smile
Intel i7-12700K
Nvidia RTX 3090

AMD Ryzen 5900X
AMD Radeon 6800XT
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Posts: 7 		  Quote Pepto Quote  Post ReplyReply bullet Posted: 08 Dec 2020 at 12:02pm
My order also hasn’t moved out of “payment processing”. I put in my order on November 11th.
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Posts: 7 		  Quote Pepto Quote  Post ReplyReply bullet Posted: 08 Dec 2020 at 5:16pm
It has been 28 days and I’m still in phase 1...I think I’m going to cancel. It’s a shame. I’ve bought two computers from DS in the past but I’m finding their lack of communication and response time to be super frustrating. I know there’s a pandemic right now going on — I work in a hospital — but this is goofy.
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Posts: 92 		  Quote adambomb13 Quote  Post ReplyReply bullet Posted: 08 Dec 2020 at 5:31pm
Pepto - What did you order cpu/gpu?
Config ID 3536215- Stg 1 11/13 to 1/4 / Stg 2 as of 1/5 to 1/11 / Stg 3 as of 1/11 / Stg 4 as of 1/11 / Stg 5 as of 1/11 to 1/15 / Stg 6 as of 1/15 / STG 7 shipped 1/18, received 1/26 (5950X,3090)
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 1:03am
Originally posted by Pepto

My order also hasn’t moved out of “payment processing”. I put in my order on November 11th.
November 11? Contact Alex ([email protected]) immediately.
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 9:30am
Originally posted by Pepto

My order also hasn’t moved out of “payment processing”. I put in my order on November 11th.


Hi Pepto,

It is due to the delay on AMD 5950X. AMD is delivering very low stock. If you need your system sooner, the 3950X and 10900K are in stock.
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Posts: 49 		  Quote grasoline Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 9:50am
Originally posted by Nav

Originally posted by Pepto

My order also hasn’t moved out of “payment processing”. I put in my order on November 11th.


Hi Pepto,

It is due to the delay on AMD 5950X. AMD is delivering very low stock. If you need your system sooner, the 3950X and 10900K are in stock.


Hey Nav - I have a 5600x in order. Would I see a notably shorter time to ship switching to the 3900x or the 3800x?
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 10:59am
3800X is in healthy supply.
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Posts: 9 		  Quote Ledfoot Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 11:15am
But is the 5600x not? I wouldn't want to switch to a 3800X if there are no issues with the 5600x I ordered.
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Posts: 7 		  Quote Pepto Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 12:29pm
Originally posted by Nav

Originally posted by Pepto

My order also hasn’t moved out of “payment processing”. I put in my order on November 11th.


Hi Pepto,

It is due to the delay on AMD 5950X. AMD is delivering very low stock. If you need your system sooner, the 3950X and 10900K are in stock.


I did order the 5950x. When I contacted Alex about a week ago, I was told it was due to a delay with the 3080. I understand low inventory issues, but it’s not clear which part is holding up the process. Am I waiting on both? Alex also told me I could expect the PC to ship at the end of December, is that still realistic at all?

   I would have to think I’m at the very front of the line for parts, after nearly 30 days of stage 1, but after browsing the forum I’ve noticed other orders with 5950s and 3080s getting fulfilled earlier than mine, despite placing their order later.

    
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 12:33pm
Hi,

At first it was a RTX 3080 delay considering we were told by AMD we should receive more 5950X. However, AMD did not deliver on that promise.

If its stage 1, its CPU holding up the process as we don't stage 2 until CPU is assigned.
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Posts: 7 		  Quote Pepto Quote  Post ReplyReply bullet Posted: 09 Dec 2020 at 9:24pm
So are you expecting more 5950x CPUs?
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Posts: 92 		  Quote adambomb13 Quote  Post ReplyReply bullet Posted: 13 Dec 2020 at 9:44am
Originally posted by Pepto

So are you expecting more 5950x CPUs?


LOL, Damn I hope their getting more 5950X's. I have hit 30 days of Stage 1
Config ID 3536215- Stg 1 11/13 to 1/4 / Stg 2 as of 1/5 to 1/11 / Stg 3 as of 1/11 / Stg 4 as of 1/11 / Stg 5 as of 1/11 to 1/15 / Stg 6 as of 1/15 / STG 7 shipped 1/18, received 1/26 (5950X,3090)
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Posts: 38 		  Quote Gewd Quote  Post ReplyReply bullet Posted: 13 Dec 2020 at 10:26am
Originally posted by brodyd

Update: Ordered November 16th. Now on stage 6!
My set up:

System Configuration:
Chassis Model: Digital Storm Lumos
Processor: AMD Ryzen 9 5900X (12-Core) 4.8 GHz Turbo
Motherboard: ASUS ROG Strix X570-E Gaming (Wi-Fi) (AMD X570 Chipset) (Up to 3x PCI-E Devices)
System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series
Power Supply: 850W Digital Storm Performance Series (Modular) (80 Plus Gold)
Storage Set 1: 1x SSD M.2 (500GB Seagate FireCuda 520) (NVM Express) (Gen4 PCIe)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Graphics Card(s): 1x GeForce RTX 3070 8GB (Performance Edition) (VR Ready)
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Corsair LL Series (RGB Fans) (Software Controlled Effects)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)



Good for you, I ordered a day after you with an intel 10850k and a RTX 2060 and I’m still stage 2.
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Posts: 7 		  Quote Pepto Quote  Post ReplyReply bullet Posted: 13 Dec 2020 at 2:18pm
Originally posted by Nav

Hi,

At first it was a RTX 3080 delay considering we were told by AMD we should receive more 5950X. However, AMD did not deliver on that promise.

If its stage 1, its CPU holding up the process as we don't stage 2 until CPU is assigned.



Hi — any plans for more 5950s on the horizon?
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 14 Dec 2020 at 9:20am
Originally posted by Pepto

Originally posted by Nav

Hi,

At first it was a RTX 3080 delay considering we were told by AMD we should receive more 5950X. However, AMD did not deliver on that promise.

If its stage 1, its CPU holding up the process as we don't stage 2 until CPU is assigned.



Hi — any plans for more 5950s on the horizon?


Unfortunately, no updates from AMD.
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Posts: 25 		  Quote 642500754 Quote  Post ReplyReply bullet Posted: 14 Dec 2020 at 1:51pm
Sorry to heard that, but tbh 2 weeks is nothing, i ordered Aventum x with 5950x +3090 and special requested Corsair 1600w Psu on 11/5 and I’m still at stage 1, there’s nothing u can do about it, I guess we all just have to be patient :(
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Posts: 92 		  Quote adambomb13 Quote  Post ReplyReply bullet Posted: 14 Dec 2020 at 3:13pm
being patient stinks tho :)
Config ID 3536215- Stg 1 11/13 to 1/4 / Stg 2 as of 1/5 to 1/11 / Stg 3 as of 1/11 / Stg 4 as of 1/11 / Stg 5 as of 1/11 to 1/15 / Stg 6 as of 1/15 / STG 7 shipped 1/18, received 1/26 (5950X,3090)
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Posts: 7 		  Quote Pepto Quote  Post ReplyReply bullet Posted: 14 Dec 2020 at 10:37pm
I cancelled my order today after stage 1 + 30 days (order placed 11/11) No 5950x until January (and that didn’t even sound like a certainty) and no 3080 until next week. It just felt like I was going to be playing leapfrog with inventory forever.

Extremely disappointed. Anyway good luck to you all.
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 15 Dec 2020 at 4:19am
No problemo. Just wondering where your 5950 is coming from now?
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Posts: 18 		  Quote Cole Quote  Post ReplyReply bullet Posted: 15 Dec 2020 at 8:11am
Ordered before Thanksgiving, expected a bit of a delay and still at Stage 1. (Order #150879)

Food for thought to DS - you know there are delays due to parts, holidays, and with the current Covid-19. Maybe be a bit more proactive with customer service and email people that additional delays of 2-4 weeks are possible due to the current situations. People may not be thrilled, but they would be happier than going to a (frankly rather dated system of) forums to dig for information themselves. A small efforted by staff would save a fair amount of time answering the same questions or even having to deal with returns.
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Posts: 92 		  Quote adambomb13 Quote  Post ReplyReply bullet Posted: 15 Dec 2020 at 8:23am
Originally posted by Cole

Ordered before Thanksgiving, expected a bit of a delay and still at Stage 1. (Order #150879)

Food for thought to DS - you know there are delays due to parts, holidays, and with the current Covid-19. Maybe be a bit more proactive with customer service and email people that additional delays of 2-4 weeks are possible due to the current situations. People may not be thrilled, but they would be happier than going to a (frankly rather dated system of) forums to dig for information themselves. A small efforted by staff would save a fair amount of time answering the same questions or even having to deal with returns.


+1, Additional transparency of delays would be great

I did noticed in the Aventum X configurator choosing 5950X they now state "AMD Ryzen 9 5950X (16-Core) 4.9 GHz Turbo (BACKORDER ETA JANUARY)" thats a good step :)

but still state "Estimated Ship Date: 20-25 Business Days"




Edited by adambomb13 - 15 Dec 2020 at 8:31am
Config ID 3536215- Stg 1 11/13 to 1/4 / Stg 2 as of 1/5 to 1/11 / Stg 3 as of 1/11 / Stg 4 as of 1/11 / Stg 5 as of 1/11 to 1/15 / Stg 6 as of 1/15 / STG 7 shipped 1/18, received 1/26 (5950X,3090)
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Posts: 38 		  Quote Gewd Quote  Post ReplyReply bullet Posted: 15 Dec 2020 at 12:50pm
Mine ordered stage 2 on 12/8, ordered processed 11/18, Alex said he would work with the team to get it shipped out by Friday, so we'll see.

10850k, RTX 2060 so no delays on those that I know of, only that they stated they were waiting a bit on Lumos cases.

Fingers crossed to get it before Christmas...
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Posts: 38 		  Quote Gewd Quote  Post ReplyReply bullet Posted: 15 Dec 2020 at 12:53pm
Originally posted by adambomb13

Originally posted by Cole

Ordered before Thanksgiving, expected a bit of a delay and still at Stage 1. (Order #150879)

Food for thought to DS - you know there are delays due to parts, holidays, and with the current Covid-19. Maybe be a bit more proactive with customer service and email people that additional delays of 2-4 weeks are possible due to the current situations. People may not be thrilled, but they would be happier than going to a (frankly rather dated system of) forums to dig for information themselves. A small efforted by staff would save a fair amount of time answering the same questions or even having to deal with returns.


+1, Additional transparency of delays would be great

I did noticed in the Aventum X configurator choosing 5950X they now state "AMD Ryzen 9 5950X (16-Core) 4.9 GHz Turbo (BACKORDER ETA JANUARY)" thats a good step :)

but still state "Estimated Ship Date: 20-25 Business Days"




I've been thinking the same thing, I'll hit 20 business days before Friday so more transparency would have been nice.
Config ID 3646575 | Stg 1 11/18/20 | Stg 2 12/8/20 | Stg 3 12/15/20 | Stg 4 12/15/20 | Stg 5 12/16/2020 | Stg 6 12/18/2020 | Stg 7 12/18/2020 | Order Shipped 12/21/2020
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Posts: 9 		  Quote Ledfoot Quote  Post ReplyReply bullet Posted: 15 Dec 2020 at 1:23pm
Yes, Transparency is absolutely vital.

While the delay is frustrating, anyone that knows anything on these new parts knows it is to be expected. DS is not some kinda black market plug for Parts made of unobtainium.

With that said, It's the lack of proactive communication that is damning to customer service. I think they received so many orders that they just don't have the time to keep us updated beyond the automated stages in place. My presumption is that they just work with people as issues come up and direct all other resources to pumping these out.

I'm still holding off on my opinion of the company until the full process is completed. I've certainly had some bad experiences and a couple of good ones with my order place on 11/13. Time will tell, but I'm a rational person so I take all stipulations and current situations into consideration.
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