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Stuck in stage 1

Post Date: 2019-10-02
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ALMOSTSKATER789 View Drop Down
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Posts: 5 		  Quote ALMOSTSKATER789 Quote  Post ReplyReply bullet Topic: Stuck in stage 1
    Posted: 02 Oct 2019 at 12:09pm
Hello all. ordered a ds lynx level 2 desktop and did not customize any of the configurations. ordered on 9-22-19. the next day on the 23rd, my order was processed and put forward to stage 1. still currently sits at stage 1. i called customer service and all they told me was the build is about 15 business days. from what ive been reading, a lot of other peoples builds have been moved through a bunch of stages within a week. whats going on and why is my pc not going through any stages???
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Snaike View Drop Down
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Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 02 Oct 2019 at 1:43pm
send an email to [email protected]. he's the guy with the right answers. make sure you have your order number.

Btw, if you've already purchased you can get the "Verified Customer" badge by making the forums email and your ordering email to match exactly.
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ALMOSTSKATER789 View Drop Down
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Posts: 5 		  Quote ALMOSTSKATER789 Quote  Post ReplyReply bullet Posted: 02 Oct 2019 at 1:50pm
thank you. very big help
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fjc320 View Drop Down
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Posts: 35 		  Quote fjc320 Quote  Post ReplyReply bullet Posted: 02 Oct 2019 at 3:15pm
These are just average. Could be shorter or longer.

Stage 1: Pending Production (5-10 Business Days)
Your order has been placed into our backlog, our inventory department will begin to allocate the components necessary for your order and add it to our backlog. This stage usually takes the longest depending on how busy we are.

Stage 2: Inventory Assigned (2-5 Business Days)
A special component bin has been assigned for your order. We then locate components from our inventory and place them inside your component bin. If any components are out of stock, we are then waiting for them to be delivered to our storage center.

Stage 3: Initial Setup (1-3 Business Days)
The hardware components in your order are now placed into one of our specialized test benches for evaluation. The installation of the operating system, drivers and any applications that are specific to the system you ordered are completed here.

Stage 4: Final Assembly (4-8 Business Days)
One of our system builders will carefully put together your order as if it was their own, they have a passion to build every system as if it was their own and take great pride in the work they do.

Stage 5: Stress Testing (5-10 Business Days)
Our team is running a final batch of tests to verify the integrity and stability of your system. This allows us to ensure that every system we ship will be a rock-solid machine for years to come. We will also install benchmark utilities and testing software to correctly monitor your system's performance throughout our stress testing process.

Stage 6: Quality Assurance (3-5 Business Days)
Your system is undergoing a very detailed quality control analysis. We're inspecting your machine for missing screws, loose cards, checking for special requests, verifying the configuration, and double checking our stress-test results. Our inspectors are trained with an eye for detail and ensure that every system leaves our facility with the art of perfection.

Stage 7: Packaging (1-3 Business Days)
Our team is carefully preparing your order to be shipped. Things include wiping down the system, preparing packaging materials to ensure safe transit, and mounting the computer and all of your accessories into a box to be assigned a shipping label and shipped. Once it ships within the next 1-3 business days, you will get an email with a tracking number at the end of the day.
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ALMOSTSKATER789 View Drop Down
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Posts: 5 		  Quote ALMOSTSKATER789 Quote  Post ReplyReply bullet Posted: 06 Oct 2019 at 5:01pm
talked to alex and found out that the 9700f processors were on back order. they just got the order and now my build has been moved to stage 2. thank you guys for your help.
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Cretae View Drop Down
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Email address used to purchase matched with forums account email.

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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 07 Oct 2019 at 4:28am
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RoboZoom View Drop Down
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Posts: 12 		  Quote RoboZoom Quote  Post ReplyReply bullet Posted: 07 Oct 2019 at 7:29pm
Well done! You are good to your husband!
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ALMOSTSKATER789 View Drop Down
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Posts: 5 		  Quote ALMOSTSKATER789 Quote  Post ReplyReply bullet Posted: 07 Oct 2019 at 7:34pm
What?
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RoboZoom View Drop Down
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Posts: 12 		  Quote RoboZoom Quote  Post ReplyReply bullet Posted: 07 Oct 2019 at 7:43pm
Ha! Sorry - read another post about a wife who bought her husband a new rig. But I wasn't logged in, so I logged in, and must have returned to the wrong thread! Sorry!
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ALMOSTSKATER789 View Drop Down
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Posts: 5 		  Quote ALMOSTSKATER789 Quote  Post ReplyReply bullet Posted: 07 Oct 2019 at 8:01pm
Lol all good
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