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That awkward moment...

Post Date: 2016-02-22
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Caedes91 View Drop Down
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Posts: 4 		  Quote Caedes91 Quote  Post ReplyReply bullet Topic: That awkward moment...
    Posted: 22 Feb 2016 at 7:42pm
That awkward moment after placing your order for your second system from Digital Storm, you realize that you forgot to make sure that Google Auto Input included the apartment letter to which the very pricey order was shipping to.

Le sigh, well. At least I can contact customer support and have them add that tiny little detail to the current order though right? :P

(I also wholeheartedly promise to actually review the new PC I get, I forgot to do it for the first one which I absolutely love.)
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 22 Feb 2016 at 7:45pm
At least you caught it now as opposed to after it shipped. Hahaha
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Caedes91 View Drop Down
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Posts: 4 		  Quote Caedes91 Quote  Post ReplyReply bullet Posted: 22 Feb 2016 at 7:49pm
Yeah no kidding, that would have been a massive headache.
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Nav View Drop Down
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 22 Feb 2016 at 8:37pm
It happens! No worries, just call in and we will get it taken care of .
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Caedes91 View Drop Down
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Posts: 4 		  Quote Caedes91 Quote  Post ReplyReply bullet Posted: 23 Feb 2016 at 5:19am
Originally posted by Nav

It happens! No worries, just call in and we will get it taken care of .


If I've already submitted a support ticket to Customer Service via the "Request Help" function on the website explaining the situation, providing the order number and providing the correct mailing address, would you still recommend calling in Nav?
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ArkansasWoman777 View Drop Down
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 23 Feb 2016 at 7:34am
Originally posted by Caedes91

Originally posted by Nav

It happens! No worries, just call in and we will get it taken care of .


If I've already submitted a support ticket to Customer Service via the "Request Help" function on the website explaining the situation, providing the order number and providing the correct mailing address, would you still recommend calling in Nav?


If it were me, i'd still call and let them know just in case
"Captain Sirius Black"
Storm Trooper
i5 3570k

Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
Stage 5: 12-4-12
Stage 6: 12-10-12
Stage 7: 12-12-12
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 23 Feb 2016 at 7:34am
I'm obviously not a DS employee, but honestly I'd probably give them a call if you don't hear anything within the next 24 hours. I've had a few Support Tickets slip through the cracks, whereas I've never had that problem with getting things done via phone.

Edit: Sniped Big%20Smile


Edited by Tidgxor - 23 Feb 2016 at 7:35am
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Caedes91 View Drop Down
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Posts: 4 		  Quote Caedes91 Quote  Post ReplyReply bullet Posted: 23 Feb 2016 at 7:36am
Yeah I'd decided to call when the opened up after posting that message lol. Gotta wait a lil bit longer though anyways. :P
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