They are out of the Crucial C300 SSD... ideas?Post Date: 2011-12-02 |
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Candiru 
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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 Topic: They are out of the Crucial C300 SSD... ideas?Posted: 02 Dec 2011 at 8:04pm |
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Hello everyone... well I finally bit the bullet on "Cyber-Monday" and ordered my new computer (ticket #: 624859). I was kind of bummed when I didn't get the two free games that were included in my configuration I made on black friday but oh well. I keep playing telephone tag with David there and I got an email update saying I was at stage 5 and it was in its second phase of stress testing, but then I just got a call saying they are sold out of the hard drive (C300 128GB SSD) so I'm wondering what people's thoughts on the 120GB Force GT SSD are as a replacement? Also they were saying they didn't think they could get the v-core at or below 1.40 (per DST4ME’s instructions for parts longevity) even though I chose the "FREE: Overclock the processor between 3.3GHz to 3.9GHz". Does that sound right? I’m just a little worried that now that I finally pulled the trigger everything I thought was going to be done is either getting changed, not available, not possible, or sold out (like the games I was looking forward to)! Any thoughts?
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 02 Dec 2011 at 8:41pm |
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I've actually been talking to Davis, not David... He's been extremely helpful but it will be over a month for the C300 SSD to come back in stock and it may be over two months so I'm not going to wait that long when everything else is in stock. What other choices would you recommend?
I also need at least 3 eSata ports in the back and the HAF X case apparently only has 1 in the back and 1 in the front. I am filling my slots with the Wireless PCI-E 802.11n and ATI TV Wonder HD 650 Combo... does anyone have a suggestion so I can get enough eSata ports without running a wire out from my motherboard? Thanks in advance for any help anyone can provide. Regards, ~Greg |
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Alex
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Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 02 Dec 2011 at 9:00pm |
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You can always go with the Intel or Corsair SSDs. |
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 02 Dec 2011 at 9:01pm |
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esata is limitation of mobo not the case.
you can add esata cards if you like. if you looking to sli on that mobo, you won't have too many pci lanes open for other cards, so keep that in mind. if you are not going to sli then your config needs to be changed as its wasting your money. if they can't give you a vcore of lower then 1.4 on a 3.9Ghz oc, then tell them you don't want to cancel the order and then ask to talk to a manager, cause that is pure BS, there are litterally thousands of people with oc above 4.5GHz with vcore lower then 1.4, this is bad/BS info you are getting, I'm sure its this rep that is giving you bad info, talk to management and get what you want, I'm hearing this rep give a few BS info to other members too, which are not correct. on your build, why not ask for the m4 instead for ssd? are you trying to go sli in the future? |
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 02 Dec 2011 at 9:15pm |
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DST4ME you are awesome; I appreciate your quick answers more than you know. First off, for the SSD they don't list the M4 when I try to configure (under expert mode). I wonder if that is something that is back ordered as well. I plan on getting the Dell UltraSharp U3011 30" Monitor and eventually have three monitors (but that is in the future). Would I be able to run 3 monitors off of SLI 570's? I really can't go the x79 platform because of the cost (I know it allows tri-SLI).
Now I am worried because I am getting conflicting information from DSO and DST4ME. I've even gotten conflicting info from different people at DSO. Maybe I should just cancel the whole thing. |
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 02 Dec 2011 at 9:23pm |
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Just talk to management [email protected] Alex will take good care of you.
the m4 is not listed, but we are not limited to what is on the config page, we can request whatever we like, you can also just add the ssd yourself. intel 320 has the best reliability but if you want reliability and faster speeds then go with m4. I'm assuming then you are going dual sli, if so, again make sure you got enough pci lanes, I think the deluxe will give you more lanes. also for that res 2560 x 1600 (u30) you gonna want sli 570 2.5GB, so change your gpu to the 2.5GB version. |
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 02 Dec 2011 at 9:38pm |
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I will be on the one monitor for at least another year or two before I try to do a 3-monitor setup... does that change your opinion on whether I should get the 570 1.2 vs 2.5GB version. I won't need SLI for at least another year for what I will be doing (I think).
I'll ask them about the m4 drive and it's availability and cost difference. So John and Davis have given me conflicting info so far (but been very nice on the phone) and if I hear a third [different] story from Alex I will cancel my order as I only see things going downhill from there if communication is that bad within the company itself. I really hope that doesn't happen because I so want this company to be as good as I was lead to believe. Thank you again DST4ME. I feel like I owe you something; at least a debt of gratitude. ~Greg |
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Alex
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Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 02 Dec 2011 at 11:19pm |
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I will chime in and say, there sometimes isn't any wrong way of configuring a system. Especially when it's certain features like graphic card memory sizes. Especially when an opinion is asked. It all depends on your budget and your needs.
Feel free to contact me directly and I'll be more than happy to help: [email protected] |
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 03 Dec 2011 at 1:20am |
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I think what he is upset about is being told he can't get a vcore below 1.4 with a 3.9Ghz oc.
as for your gpus, to clear things up, tell me this: 1. when are you getting the u30. 2. what is the native res of the monitor you gonna be gaming on if the u30 is more then 6 months away? |
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Alex
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Posted: 03 Dec 2011 at 2:36am |
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We can do our best, but we can't promise that it will. To be honest, I'm sure we can, but, our team doesn't want to over promise and under deliver. We simply try do the best with what the hardware that Intel, Asus, Corsair, etc make. Overclocking is pushing hardware to run faster than it was intended to by the manufactuer.
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 03 Dec 2011 at 7:25am |
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Alex with all due respect,
1. thats kinda of embarrassing to say you can't do lower vcore htan 1.4 for a oc of 3.9GHz on p67/x79 platforms. 2. its one thing to say "we will try" which is at least what you are saying, vs being told "we don't think we could get the v-core at or below 1.40 for a 3.9GHz oc". IMHO that is not what you are saying, the rep should have said what said what you said, which is "we will do our best", not "we don't think we can do it", to be honest if it was my first time here at DS and I was told that, I would lose all faith in DS's ability cause I would be thinking "if they can't do the easy stuff, then god help us with the difficult stuff", I'm not saying that is what I think now, I'm just saying that to knowledgeable people thats is a big turnoff, and I don't want anybody getting the wrong impression of DS over such a basic thing. I love DS and I want it to come across for what it really is which is a kicka** builder that builds systems others can't/don't. |
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Alex
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Posted: 03 Dec 2011 at 10:36am |
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I believe you're looking at it at the wrong angle. Yes, we can always do the craziest of things, for example, our Cryo-TEC cooling system, but, we never want to over promise and under deliver. I did mention in my post that I'm sure we can do what the customer is asking, but, we can't make any promises as we don't control the production of the hardware. Our team, especially our managers do not want to promise overclocks to customers, especially because overclocking results can vary so much (cherry picking a high quality binned CPU). I'm not saying we can't, just that we cannot promise those things. We want to offer our customers the best systems possible without sacrificing quality. That's why we offer different ranges. I do remember us overclocking another customers system with the requested voltage and settings with no issue.
Edited by Alex - 03 Dec 2011 at 10:48am |
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 03 Dec 2011 at 12:42pm |
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Well with all due respect Alex few things:
1. promising vcore below 1.4 for oc of 3.9 should be extremely easy, now if you said stage 2 we can't promise and etc, I would understand but with the p67/x79 platform, one would have to try really hard to find a cpu that can't do 3.9 with vcore below 1.4, I mean if entry level overclockers can do it, I would expect the pro of DS to do it with their eyes closed and hands tied behind their back. 2. as I mentioned I'm just letting you know, how DS comes across when a entry level potential customer (very basic knowledge of oc) hears "we don't think we could get the v-core at or below 1.40 for oc of 3.9Ghz", if they had you on a plateau of say 8 (out of 10, 10 being best) then you drop 2 notches to 6 now after that kind of a statement. Its almost like when we call a companies tech support and they can't do what we know we can do, we lose all trust in that companies tech support. for example how many people here have called Dell's tech support only to correct the tech on the other side, after that you feel like if they can't do what I can do, then they are not that great. again I love DS and I want it to come across as a capable company, IMHO statements like
In short IMHO best way is to tell customer of 3.9GHz "that should be possible and we will do our best", instead of "we don't think we could get the v-core at or below 1.40 for oc of 3.9Ghz" for stage 1 and higher oces, the reps should say what you said which is "we will do our best". Edited by DST4ME - 03 Dec 2011 at 12:43pm |
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Alex
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Posted: 03 Dec 2011 at 1:27pm |
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I understand where you are coming from, but, our team wouldn't say it the way you are quoting it
We've done it numerous times. Perhaps it may have been a misunderstanding somewhere. Anyways, it doesn't many sense to keep trying to discuss this back and fourth, as I've mentioned it should not be an issue, we just can't make promises on overclocking, we can do our best. @Candiru, feel free to contact our team ([email protected]) with any special overclocking requests, we'll be more than happy to take care of them.
Edited by Alex - 03 Dec 2011 at 1:28pm |
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 03 Dec 2011 at 1:38pm |
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I'm just quoting what the OP said he was told by the rep Alex.
perhaps it was a misunderstanding. |
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 03 Dec 2011 at 8:39pm |
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Thank you all for all the input I have received in this thread. DST4ME, I am getting the [1] Dell U30 right now... I should have it by the time my DSO order is done. The second and possibly third U30 screens won't be for over a year.
To clear up some of the back and forth between Alex and DST4ME...
1. When I first called to make my order after configuring it online but wanting to talk to a real person as well to make sure it was going to be the way I wanted it, John told me that the two free games that were on my system when I initially configured it were sold out and I would not be getting them. I then asked if there was anything else they could since I wasn't getting the games and he said he would put notes in the system to increase my OC to somewhere in the 4Ghz range.
2. The first voicemail I received from DSO was a rep telling me that he "didn't think they would be able to get a vcore below 1.40 as per my instructions on an overclock between 3.3-3.9Ghz and would I please call them back". I tried calling back 4 times but the number was always busy so I figured I'd talk to them when they weren't quite so swamped with holiday calls. I don't know if John actually put the notes he said he was going to into the system because the person that called me mentioned the "3.3Ghz-3.9Ghz" range.
3. The second voicemail I received was from Davis saying the C300 SSD was sold out and would I please call them back to perhaps change my order so they can ship it out to me quicker. I called back and couldn't get a hold of him. I left a message and he called me back
4. He called me about 45 minutes later and let me know that it would be more than a month to get the C300 but they wanted to ship it out sooner than that... I agreed but said I wanted to ask opinions on the Config board to see what other people’s opinions and experiences were with different SSD's. I then asked him about the OC and games and he then promised (I asked three times to make sure) that I was getting the two games because my order was on Cyber Monday and maybe John was mistaken because he had just come back from vacation or something to that effect.
I've built a couple computers; I know components pretty well but didn't know about vcore voltage until I started reading this forum for the last two and a half months. From what I understood, especially since I was not doing any kind of extreme overclocking, a vcore below 1.40 would be a very simple matter. I would totally understand if I was asking for stage 3 OC where I would need liquid cooling and they told me a vcore of 1.40 or under was not possible.
I digress... as for my build and uses: I will have one Dell U30 for at least a year and may upgrade to a multi-monitor setup but that is very dependent on whether or not I end up moving into a bigger place. For my purposes for the foreseeable future I will have one 2560x1600 U30 monitor. Do you still think I should switch to a 2.5GB version of the 570 or is the 1.2GB version ok for my needs now? Is the m4 SSD as good as the C300? I could always buy the hard drive myself and have it shipped to them if they can't fill their order for over a month. The m4 is considerably less money than the C300. The differing information from people within DSO comment I made earlier was in reference to the vcore, game availability for my order and what my OC was supposed to be set at. And once again, no offense to DSO or Alex like DST4ME said before, considering how after I started looking into vcore voltages and lurking on some Overclocker boards it seemed like all these amateurs 14 year old kids were making their systems go in the mid 4Ghz range with a vcore below 1.40 so when a client (like me) who spends $2600 on a system (not the most expensive but not the least expensive either) hears that a professional builder and overclocker “doesn’t think” they can get my vcore at or below 1.40 within their range of 3.3-3.9Ghz it starts to worry the client. I’m sure I will get this all worked out and I will be extremely happy with my system if and when I actually get it the way I want it. Just little tidbits for DSO to know about going forward considering confidence in a company is extremely important when buying anything online, sight unseen. Uggh, I have written a novel now; I apologize. |
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 04 Dec 2011 at 12:17am |
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thx for the feedback I'm sure Alex appreciates it and will bring it to the teams attention so that everybody is saying the same thing.
as for your gpus yes for the u30 with res of 2560 x 1600 you gonna need more vram to have aa setting and etc, so go with sli 570 2.5GB. when it comes to ssds price is not a factor, the m4 is faster then the c300 and is a newer ssd, you will find newer ssds to cost less and have better speeds, since ssds started expensive and slow, as time goes on, they only get faster/bigger/cheaper. check out there differences here to game on more then one u30 you gonna want tri sli and you need to go to x79 to do that. Edited by DST4ME - 04 Dec 2011 at 12:18am |
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Alex
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Posted: 04 Dec 2011 at 1:12am |
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Most definitely, we always love feedback as it allows us to improve the company for our customers.
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 04 Dec 2011 at 3:03am |
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DST4ME, I guess I won't be doing a three monitor setup after all; getting the computer to support the three U30's would make it so I couldn't afford the three U30's. The one 30" monitor will still be awesome as I am upgrading from a 23" LCD. And thank you very much for the link regarding the m4 and C300... I had been comparing intel 320's, 510's, Force GT, etc and hadn't really checked into the m4 yet besides just doing a quick amazon price search on a bunch of drives before crashing for the night.
Alex, First off thank you for your support on this forum. Like I said before, confidence [in a company], and therefore the company's representative is extremely important when making a big purchase over the internet. The fact that you are on this forum trying to help clients out with problems, questions or issues means a lot to me. You're not some bland parts assembler that takes an order and churns out a generic quality product.
To other potential clients who have been reading this thread, I will post an update and short review after I receive the computer and put it through some benchmark tests and let everyone know what the speed, voltage, and resolution look like once I have everything setup. I don’t think I will be disappointed if the quality of their work is as good as the quality of their communication. Alex, thanks again for offering to make sure everyone is on the same page regarding my build. I will email you and Davis later and see about the availability of the m4 SSD and the 2.5GB 570. |
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DST4ME
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Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
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Posted: 04 Dec 2011 at 3:11am |
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With parts that are not in the config page, you can do 2 things.
1. order the part online yourself and have it shipped to DS. 2. Ask DS to order and install the part for you (this will cost a bit more then option 1). so for m4 for example you can option 1 or 2. |
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Martys
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Joined: 04 Dec 2011 Online Status: Offline Posts: 68 |
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Posted: 04 Dec 2011 at 10:29am |
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Candriu,
I'm a newb here and don't have the practical experience of others, but have extensively researched components as I originally thought I'd build my own and am a bit anal. I currently have DS system in stage 5. As far as a C300 vs M4 they're pretty similar, with the latter being maybe a bit better balanced. Anandtech has a pretty extensive comparison in a review testing the latest 009 firmware for the M4 (I tried posting the link but found out that's not allowed). I had DS use an M4 in my machine as I felt it gave the best compromise between reliability/speed/price. I almost chose the Samsung 830 since it's the same price, is a little faster than the M4, and based on their earlier drives promises reliability close to Intel. However, without a track record on the 830 itself I decided to stick with the M4. |
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Alex
Admin Group
Digital Storm Supervisor
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Posted: 04 Dec 2011 at 12:26pm |
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Thanks for the kind words!
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 04 Dec 2011 at 1:57pm |
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Martys,
Thanks for the info... I just sent Alex and Davis an email changing my order to the m4 drive, and upgrading from the 1.2GB 570 to the 2.5GB 570 and changing my mobo to the ASUS P8Z68-V PRO/GEN3. I will let everyone know the outcome once I hear back from them. And now the dreaded waiting starts... again :-) |
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DefineGodLike
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Joined: 26 Sep 2011 Online Status: Offline Posts: 61 |
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Posted: 04 Dec 2011 at 3:24pm |
At least you are on stage 5! My "dreaded wait" hasn't moved from stage 1 and we ordered on the same day. :( Nice system though and congrats on becoming a part of the Digital Storm Community. I'm looking forward to your review and pictures. :D Edited by DefineGodLike - 04 Dec 2011 at 3:27pm |
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Windows 10 Pro 64-bit
Cooler Master 942 HAF X Intel Core i7 2600K 3.4GHz (OC 4.4GHz) ASUS P8P67 Deluxe 8GB DDR3 1600MHz DS Performance Series GeForce GTX 570 1.2GB |
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Martys
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Joined: 04 Dec 2011 Online Status: Offline Posts: 68 |
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Posted: 04 Dec 2011 at 6:05pm |
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Yeah, I'm psyched. Also surprised that the build moved so fast. Perhaps because it's pretty simple, lacking HDs (it has an SSD) which I'll be transferring from an existing machine, and even a graphics card. My main use is digital imaging, heavy duty photoshop etc, with gaming secondary. So I decided to wait a bit on the graphics card to see what Nvdia and AMD will be releasing next year.
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 05 Dec 2011 at 9:58pm |
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Hey Alex and you confirm that you got my email with my choice of replacement SSD and mobo and gpu upgrade? I sent it to you and Davis on Sunday and now I'm anxious!:-) Thanks again for your help.
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Alex
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Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 05 Dec 2011 at 11:23pm |
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Hey bud, yes, we got it, it's actually flagged by our team to take care of soon. Monday was just very busy for the team and they were concentrating on taking care of customers that were calling in and asking for help.
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Alex
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Posted: 06 Dec 2011 at 2:44pm |
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FYI, Lars sent you an email about the changes, and mentioned a re-build fee, we're not going to charge you for any re-build fee as the hard drive you ordered was originally out of stock. We'll take care of the changes for you. |
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 06 Dec 2011 at 7:43pm |
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Thanks for the update... you guys are the best.
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Candiru
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Joined: 10 Sep 2011 Online Status: Offline Posts: 11 |
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Posted: 15 Dec 2011 at 10:24pm |
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UPDATE: Once again things are not right...
(a copy of the email I recently sent back to Lars after being told the 2.5GB 570 was out of stock after I already had one allocated to my build but they were waiting on the SSD) Dear Lars, Could you please explain how my computer could pass "stage 7 QA checked pass" without a video card? I was under the impression the entire system was stress-tested to make sure the OC and all the components played nice with each other. Did you get the 128GB m4 SSD in? Like I said, the voicemail I received kept cutting in and out so I didn't hear when it will be completed. Will I even have this in time for Christmas? So far this has not been such a great experience. I've gotten too many conflicting emails, voicemails, and even when I am actually speaking to someone directly on the phone. No one seems to be on the same page. I've had different answers from [Lars], Alex, John, and Davis. Positive word of mouth is the best form of advertising. If I was you I would integrate your stock management software into your website so people will be aware if you only have 1 or 2 in stock, or if it is completely sold out. This whole fiasco could have been avoided if this was implemented. I'm also having a tough time figuring out how the 2.5GB 570 that was in stock and allocated to my PC when I didn't have an SSD got switched out into another persons PC. I was told everything but the SSD was already setup for my PC. You said as soon as the m4 SSD came in it would be shipped out to me because everything else was in stock and ready to go. I had specifically asked because I didn't want to run into another component shortage after waiting on the new SSD. Plus the m4 I'm getting is less expensive that the C300 was. Once again I was told one thing only to have it changed again right when I am expecting it to be done. Regretfully, ~Greg  |
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 16 Dec 2011 at 2:17pm |
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I'm going to move this to "General Discussion"
The reason for this is due to all of the changes, etc that are being made after we've built the system... It can cause certain updates to not be correct as we have to shift the system around between teams. Nevertheless, there isn't anything for you to worry about, our team is already on it. Here's a copy of an email that Lars sent to you in regards to your message/email above:
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