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Time on stage

Post Date: 2014-10-14
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Topic: Time on stage
    Posted: 14 Oct 2014 at 1:16pm
 I ordered an Aventum II on Sept.22. It has been at stage 4 since Sept. 24.  I called today and was told that they would find out the status of the build and call me right back. That was a little more than 2 hours ago. Is this normal?
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Eggy View Drop Down
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Posts: 207 		  Quote Eggy Quote  Post ReplyReply bullet Posted: 14 Oct 2014 at 1:19pm
Hi Hoserator,
 
I sometimes wonder if even though our build is moving along, stage updates fall by the wayside. For example, I had a similar situation with my build last week (though not quite as long as yours) where it was hung up in stage 3 for over a week. I reached out to Alex, and he responded by the end of the business day. Within 2 minutes of his response, I received emails that my order had gone from stage 4, and then right to stage 5.
 
If you reached out to them via phone, I'm sure they will be in contact. If not, I would call again just before end-of-business (PST), or shoot Alex an email. Good luck!
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Oct 2014 at 1:44pm
Hi hoserator,

That's one epic system you ordered. I do see that you called in to ask for a status update, and the team is inquiring about it with the Production Manager, sometimes it can take longer if the Manager is out of the office in which he is, he will be back later on today.

If you would like, feel free to send me an email as well: [email protected] and I can keep you updated.

Also, in regards to a status changing, that's just because when customers inquire, sometimes the status is manually updated which may make it seem like it moved after the call. However the stage update emails can be slower when they go through normal stages.
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 14 Oct 2014 at 1:47pm
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 14 Oct 2014 at 1:49pm
 Hi
Thank you for the quick response. I am new to all this.
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