Timing Information Re: 3080

I ordered my Aventum X with an RTX 3080 back on 9/17. I've been checking in weekly for information on timing, but have been told time and again that it's just really hard to source 3080's and no one can tell me when I'll get my computer.

I get that to some extent, but this is turning into a really unsatisfactory customer experience. I was prepared for 4-6 weeks until I had the computer in my home, but if there still isn't even a RTX 3080 at Digital Storm with my name on it (no one can confirm that's the case), and it'll be another 2ish weeks even when that happens before the new computer ships, we're talking in the range of 10-12 weeks easily before I have my computer. Could be longer.

My issue is this - DS took all the money upfront, assigned me hardware, and now it's all sitting collecting dust. 12 weeks is a lifetime in computer hardware, there's new AMD CPUs coming out, memory/RAM/hardware prices are all slowly coming down, and it doesn't seem right that I'm locked into a price and a system, fully paid, that no one can tell me when I'll receive and best case 2x what the "estimated" usual time to complete an Aventum X will be.

Sorry to take to the forums but I'm hoping to get the attention here of someone more senior to discuss what DS can do to make this right. I don't think we're in the realm of ordinary course experience to get a computer from design to build, we're into the extraordinary where I was sold something DS is now unable to source and locked me prematurely into hardware and pricing. Appreciate any chance to discuss further.

Man I get it, it’s tough waiting for the anticipation and it’s tough when things don’t meet our expectations. But seriously, “ what DS can do to make this right”? They can’t magic you up a GPU, they’re also not going to jump you ahead of the people who pre-ordered the card instead of waiting till release day like you.

There is a supply shortage, we all knew this ahead of time. It was stressed by every retailer and NVidia themselves. A delay was not only expected, it was in the freaking press release. As for all the other parts just sitting in a wear house collecting dust? That’s on you, nobody put a gun to your head said you had to order now. You could have waited till supplies stabilized and ordered then, but you didn’t.

Man, I get you feeling frustrated and I can empathize with that, but thinking that DS has to make it up to you? The only thing they owe you is a product you selected, constructed with the care and level of professionalism they’re known for, within the physical and logistical limitations of this reality. You wanting anything beyond that screams of entitlement to me.

I’m sorry for bluntness of this reply. But as someone who worked in retail at one point in time that comment kind of triggered me and I had to get that off my chest. I hope you get your computer soon man, I really do and I hope you get to enjoy the crap of it. But just realize, they’re doing the best they can with what they got. I ordered my system right around when you did too, but all I can do is be patient, cause doing anything else is just going to cause me frustration and not even get me any closer to getting it.

Get with Alex, for real.

Indigo2020 and fdfwfireman, those are great responses IMHO. Tells it just like it is. We're all sorry it's like this, but there's no blame that attaches here.

Originally posted by Cretae Get with Alex, for real. Indigo2020 and fdfwfireman, those are great responses IMHO. Tells it just like it is. We're all sorry it's like this, but there's no blame that attaches here.

Have reached out to Alex, thanks for heads up above on the contact info.

Hope to some day have drank so much of the DS cool-aide that I also think taking all the money up front for a product that runs 3+ months late is just totally fine w/ me, but we'll have to get over this initial hump first.

Originally posted by Dionysos28     Hope to some day have drank so much of the DS cool-aide that I also think taking all the money up front for a product that runs 3+ months late is just totally fine w/ me.

Paying for something custom up front and having to wait for it is applies to a lot of other things besides computers. Houses, vehicles, artwork, etc. Learning to be patient and not about it isn’t drinking the kool-aide, it’s called being an adult. Who knows maybe you will get there, until then maybe you should think about sticking with ready-to-ship products so you can get your stuff right away.

We can be civil or we can watch this thread get deleted.

Clear?

Just replied to those emails. I'm sorry about the delays, we're just as annoyed with NVIDIA and their lack of supply. We're being told there is a large shipment coming in the next two weeks, that should get backlogs fulfilled by the end of the month if all goes well.

There's just not enough cards coming in per week to meet the backlog, we are a close partner of NVIDIA's but that doesn't unfoundedly mean we can take all of the limited supply, they have to share it with others.

This isn't easy for us either honestly, we would love to get our customers PCs ASAP, we are working diligently every week to ask for additional support.

Hang in there, it will be worth it, you're in a much better position since you're in the queue already.