Unable to install an msi file

Got my new computer today.

Been having a hell of a time installing mumble, which is a voice chat program.

their installer is an msi file.

tells me "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package."

I contacted the makers of mumble and they weren't very helpful, told me it was a windows installer problem so i went to update my windows installer.

I'm running windows seven home premium. So there aren't any updates for the installer.

I have a friend running windows seven ultimate and he can install the program just fine.

I play world of warcraft and the people i play the game with have been able to install it just fine as well.

I had a similar problem on my old machine, which was running windows vista. I had to use a bat file of some sort to install it. but i can't find the information i found before concerning this.

when i extract the msi file and run the exe for mumble within it tells me i am missing MSVC100.dll but i'm not, i went into system32 and found it.

I know the techs at digital storm tweaked my operating system, which i was afraid of having them do but i thought i'd try it, and now it seems this is what i get for experimenting.

I went to the microsoft website and they are going to charge me for assistance on this problem and referred me back to you guys.

SO..

Please help.

Been trying to fix this problem for 5 hours now.

64bit, same for him

I looked on their website and couldn't find a definitive answer to whether or not mumble is 64bit or 32bit, i found a dead link that is named 32-bit mumble download, but it is dead and just links back to the page it is on.

I went and downloaded an older version of mumble that is an exe and i was able to install it just fine. I guess I will have to see how it goes.

I really would rather not have to completely redo my systems operating system on a hunch it might fix this problem and the only reason I'm bothering in the first place is because voice communication in raids in world of warcraft not only helps the functionality of game play to be more efficient, it also improves the quality of play and player to player interaction.

Thank you for your help DST, if you wish to continue helping me find a way to get the latest (less buggy) version of mumble installed, i would greatly appreciate that.

This produces a seperate problem.

at first i thought maybe something else was going on but now i see that i dont actually have any settings at all for compatibility modes.



what the hell did they do to this OS

=|

I also cannot install steam (the video game service)

it is also an msi file

Edited by Muezick - 15 Sep 2011 at 8:34pm

Thanks for tipping in Tidgxor.

I have activated the installer service on my pc and i did the query. That's one of the many remedies I've tried that didn't work, though i did leave the installer service active.

Just for kicks this is what the query returned

SERVICE_NAME: MSIServer
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 1 STOPPED
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT        : 0x0
        WAIT_HINT          : 0x0

@Muezick, for msi files there is no acutall option listed, my mistake, just check the box and choose "previous version of windows"

you can try what tidgxor said also, those would be things we would check later but you can do them now also.

you need to check the box and then from the drop down menu choose "previous version of windows", win7 will automatically decide what version itself in the background.

for DS support you need to contact them direclty, but they are not gonna tell you anything different unless they ask you to reinstall windows.

Edited by DST4ME - 16 Sep 2011 at 1:50am

Originally posted by Alex That definitely looks like a tough situation to work with.   @Muezick, have you tried a different MSI install file just for kicks to see what happens? It would be a good idea to see if it's that program only or something else...   @DST4ME & @Tidgxor, thank you very much for helping Muezick.

yes i tried steam, the online video game retailer.

Their client is msi based and i cannot get it to install either.

I manually started the installer service and verified the compatibility mode for previous versions of windows was activated.

Neither the steam client, nor mumble 1.2.3 produced any results other than the failure message posted in the original post of this thread.

=(

Originally posted by Alex Wierd... I would say, since it's a new system, a fresh re-install of Windows might be the best thing to do. It's actually very easy to install Windows, and we do have a guide that is on our YouTube channel: http://www.youtube.com/watch?v=ak8aXy4a1m8 start watching from 1:40 for a walkthrough.

I've reinstalled windows many many times in the past, it's just very very low on my list of things that I want to do with my brand new computer after getting it in day before last.

Especially considering that this problem is most likely resulting from the "operating system tweaks" I hesitantly selected in my system build.

Should've really trusted my better judgement with that one I guess.

I've nearly gotten everything re-installed and set up the way I Like it.



Alex, do you suppose a 'repair' might work instead? Is there any way an on staff windows expert, if you have such a thing, could chime in?

Originally posted by Alex I don't believe the OS tweaks have caused this. You can use the built-in Windows Restore utility to restore your system back to the earliest day possible which should not have the OS tweaks.   Doing a repair install is also a great idea to try. Our support staff usually does not use the forums, as they are busy with customers that call in/send a message to be contacted. However, I did find a guide on how to do a repair install: http://windows7.iyogi.com/installation/windows-7-repair-installation/

It is a relief that the OS tweaks made shouldn't be responsible.

Perhaps I should send in a message or make a phone call. I was just really hoping it could be resolved without that.

I may try hitting up steam to see if they have any solutions available as well.

going to hit up that guide in a little bit and see what I can figure out. Will report back later today. Hopefully.

Windows Resource protection did not find any integrity violations.

I found something called

Remote procedure call (RPC), which is started and set to automatic
Below it is also

Remote procedure call (RPC) locator, which was NOT started (its started now)

A little below it is something called RPC Endpoint Mapper, which is also started and automatic.

I don't know what RCP is, i'm guessing thats a typo?

Either way, Still no progress.

there is no error number, just the dialogue.

Here is a screen shot

Originally posted by Muezick Now I have a whole new problem. When I download from the internet via my web browser or while I'm trying to install EVE online (they have an application you download and install that downloads the rest of the files to install) it blocks my DNS some how so i can no longer browse the web.

Ok this problems appears to be either intermittent or has fixed itself since its no longer happening.

Originally posted by DST4ME open registy and go to this key and tell me what you see there: HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions

Seems that there is no values there.

the name is (default) and the type is REG_SZ and there is no value set for the data.

I did some research, seems this is part of the windows customer experience improvement program?

I went to disable it entirely and its already disabled.

This seems like something that would be tweaked by Digital storm reps since they are tweaking the OS for performance, disabling this and everything related to it could very easily fit into something they'd do.

I checked and half the keys in this area have no values.


Only CommonDatapoints has any values.

Originally posted by DST4ME did you do the sfc scan?

Yeah sorry i didn't clarify it to well in my previous posts

Originally posted by Muezick Windows Resource protection did not find any integrity violations.

Originally posted by DST4ME what version of .netframe do you have?

looks like i have 4 installed. 4.0.30319 to be specific.

Originally posted by DST4ME looks like i have 4 installed. 4.0.30319 to be specific. is it up to date? are the services for it all started? do you have both for 32bit (x86) and 64bit?

No I don't think so.

I mean, I don't know how to check the services, i will check on the versions.

Seems up to date

i downloaded it, and ran it, and there was an option for repair ,so i am doing that.


and after the reboot

no change in progress

Right I know that Im not sure which services are associated with it, i mean ...

Okay sorry i was being really retarded, I know how to access the services list, i just thought for some reason the name of the services associated with the .net framework wouldn't be obvious.

I went into the services list and found that the ones associated with .net framework 4 are active, and the ones for 2 were deactivated, i set the ones for 2 to automatic.

lets see how this goes..

annnd nope.

also, you can access the services a lot quicker then that by simply typing services in the runbox under All programs in the start menu and selecting the one with the two gears for the icon.

Originally posted by DST4ME Well for accesing it, that is the main way you tell people if you are not sure if they know or not. but for quick access, actually go to your system32's folder locate services.msc and then make a shortcut for it on your desktop, from that point on you just click on it and viola, the services window, I have it on my quick launch bar. ok set teh ones you changed back to disabled. so both steam and this file give you teh same exact error right? "the installation package could not be opened"?

Yeah, two totally unrelated companies except that they are both .msi files.