Upgrades

How do I go about getting hardware from DS to upgrade components when needed? I realize I could stick any other brands I wanted to in it, but I'd rather keep it all the same and get components from the people who built my custom machine instead of mixing different branded components for things such as bigger power supplies or anything that DS uses their own components when doing custom builds for customers. Anyone who can point me in the right direction, it would be much appreciated.

You should be aware that DS branded parts are made by highly competent manufacturers, but are generally only available in a computer they build. One reason they have these parts at all, is they are able to keep costs down for you because the extended factory brand name warranty isn't included. DS will give you up to a 3 year parts warranty on everything in your box, but most people go with the one year standard coverage, and don't pay extra. In the vast majority of cases, one year is fine. It's been a truism for many years in the computer biz that a part that doesn't fail within the first year will very likely last a long time.

However, the fact remains that brand name parts almost always come with a much longer parts warranty than one year. For example, get a DS SSD, you're covered for one year (unless you pay for extra coverage). Get a Samsung 980, and you are covered by Samsung for five years. This is why brand name parts cost more here. It's not a gimmick, you do pay less for DS branded parts. In more normal times when the supply chain wasn't broken, there was almost always a choice between a DS part and a factory brand. Some of those choices, like in CPU coolers, have gone away because of short supply.

In your case, you will get a good price because DS isn't a middleman, and you will get factory warranties on all your upgrades. You'll come out ahead.

I'm not gonna lie, I had my pc for one day before it quit sending a signal to my monitor and reverted to power saving mode immediately upon booting up continually, I sent it back to have it repaired and have gotten 0 updates and it's been almost a month since they recieved it, at this point I'm contemplating on just telling then to keep it and refund me. It's unfortunate bc this is my first experience in buying a gaming pc and for 3,000 dollars I'm sorta bitter with this whole situation now considering I ordered it July 12, recieve it Sept. 21st only to go thru the whole RMA process and send it back immediately after troubleshooting the issue w tech support. I'm about to just give up....

Sorry to hear about what you're dealing with, I will be happy to look into it and help, please email me ([email protected]).