Vanquish 2 Level 4

Since I can not post in the review section I will do it here. I have been a customer of DS for years. My father and I have purchased 4 rigs from here and they have all been beefy and rock solid. I just ordered a Vanquish 2 for my son because I did not have the time to build one. All I can say is your quality has gone to crap !!! The box I received showed up on my door step in a DS box which was in perfect condition. I received the rig in just 7 days which was awesome. I pulled the rig out and gave her a quick check and what I found was surprising. The rig showed up with no rear cooling fan, the window in the case was all scuffed up, and the biggest thing was the right hand bottom corner of the case was all smashed in to the point where it actually bent the framing in the case. So if the shipping box was in good shape how do you explain the case getting damaged? My guess would be you need to fire the people in your quality control department. There is no excuse for quality like this. $1500 and I had to spend a few hours this morning pulling the thing apart to install a fan and straighten out the case. I have it all back together and it seems to run fine. I am not complaining because I want something for free, that is not the point. The point is sending customers garbage like this. Like I said I have been a diehard DS fan for years and bragged to everyone how good your systems are, Not anymore. Sorry I had to post this up here but I am not real happy right now.

I probably will call them for sure. I emailed them about the fan and the case being messed up at the bottom and when I pulled it apart today I got a good look at why it was like that. The front fan was all pushed in and the metal framing in the front was the same. Had to get a couple of kantwist clamps and some steel to straighten it out. It's way better than what it was and at least it is up and running with a new fan I had here at the house. I was mad as heck when I saw that.

Just to add, the default Vanquish 230t case does have the rear fan I believe, plus the two front fans.    The Alternate K380 only has the single front fan, no rear fan.

It is all up and running fine as of right now. I installed the fan with some lights and the case is all straightened the best I could get it. I'm not going to dwell on it but it is real disappointing to get a box that's all messed up.

Your correct about the shipping and handling. When I bought my first box from here it came in a box with very nice fitted foam. That box was a real heavy rig. Not one bit of damage when I received it. This cardboard with the thin plastic sheet is garbage for shipping. I work at Gleasons here in Rochester. We had a company come in and do a demonstration of this style packing. It is flat no good for heavy applications. We use fitted foam for shipping and of coarse it is more expensive but it is a lot better.