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Velox Received - Case Quality

Post Date: 2022-01-21

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dakluck View Drop Down
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  Quote dakluck Quote  Post ReplyReply bullet Topic: Velox Received - Case Quality
    Posted: 21 Jan 2022 at 4:12pm
Just received the following configuration (4256371).

Velox
AMD Ryzen 9 5950X
ASUS ROG Crosshair VIII Dark Hero
32GB DDR4 3200MHz Digital Storm Performance Series
850W Digital Storm Performance Series
1TB Digital Storm M.2 Performance Series
Radeon RX 6900 XT 16GB LQ

What I didn't expect was that one of the glass panels actually had a sheared off mount (is this even replaceable?!), and the top IO panel is unusable due to poor mounting/board design.

Is this normal? Outside of that machine works great, just seems like the case quality upon arrival is really poor...

Order LL65459408

Panel_Anchor.jpg

IO_Top.jpg

Edited by dakluck - 21 Jan 2022 at 4:32pm
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Cretae View Drop Down
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 22 Jan 2022 at 3:37am
Sorry about that. We're all users here. You need to talk to customer service.
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Nomad1970 View Drop Down
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  Quote Nomad1970 Quote  Post ReplyReply bullet Posted: 22 Jan 2022 at 4:28pm
I can not view your pictures, but it sounds like shipping damage. You need to talk to DS customer service right away.
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Tidgxor View Drop Down
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  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 22 Jan 2022 at 5:03pm
Ditto on the pictures not loading. But I agree with both Cretae and Nomad1970, I'd contact DS customer service directly. Most of the people on the forum are just fellow customers. A few DS employees do monitor the forum from time to time, but it will be much quicker to contact DS directly. Definitely sounds like shipping damage to me.
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Onkel_Ken View Drop Down
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  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 22 Jan 2022 at 5:45pm
We are all watching to see how this is handled. I would have already called Digital Storm. They have always done me and others I know right.

Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3200 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler dual fan/
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 22 Jan 2022 at 10:52pm
+1

Sorry for the issue.

No worries, DS will do you right. You can be sure that it did not leave the shop with damage. All systems are checked and photographed before shipping. We have seen some images of shipping damage and .......Crazy



The Velox, Bolt and Aventum models are exclusive DS designs. The window is on the right and mobo is mounted upside down. Enjoy. That is a very nice system. Smile
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