waranty shipping costPost Date: 2007-11-28 |
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Kaki
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Topic: waranty shipping costPosted: 28 Nov 2007 at 8:30am |
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I am shopping for a higher end gaming rig atm and was very interested in doing business with your company....until i seen this: "After 30 days you will be held liable for shipping costs back and forth, and Digital Storm will honor warranty service and replacement only, not for shipping" Sorry but this doesnt cut it imo,most boutique companies out there will meet customers half way some even both way.Also,the 15% restocking fee also doesnt inspire much confidence. ahh..well ill keep looking. |
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sundowner
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Joined: 11 Sep 2007 Online Status: Offline Posts: 501 |
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Posted: 28 Nov 2007 at 10:51am |
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the 15% restocking fee's is after the 30 days of you having your order.
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juggernaut
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Joined: 06 Nov 2007 Online Status: Offline Posts: 31 |
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Posted: 28 Nov 2007 at 11:30am |
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pretty sure this is a hit and run but...
I did my homework too, and the shipping thing seemed to be pretty consistant among the botique shops in DSO's price range. Coming from Dell it was disappointing at first, but DSO's warranty is 3 times as long and I'm under the impression they actually have phone techs who can solve significant issues (whereas Dell most certainly does not).
As for the restocking fee, I thought DSO's was one of the more generous because its 30 days after you actually recieve the item, as opposed to when you order it (I hope I'm not mistaken). 30 days plus build/ship time to decide you don't want something certainly seems plenty.
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Dog Lover
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Joined: 17 Nov 2007 Online Status: Offline Posts: 653 |
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Posted: 28 Nov 2007 at 12:26pm |
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If you were to read through the multiple post on this forum, I do not see anyone that has any issues with either of these issues. Many people have a few issues with bad hard drives and memory and such and DSO ships it all to them free. I have even read people post where they ordered and recieved their system only to have to send it back as they had a financial issue. Only one that I remember reading had a restocking issue. But, after they posted here, the complany agreed to refund 100 % of their money.
I really think, from what I have read here for the last month, that DSO will bend over backwards to get you the parts / warranty work you need at no cost.
But, I do not work for them. I am just parroting what I have read here.
I say call them and ask to speak with a boss and get them to explain it to you in more detail.
If nothing else, they always have someone that will answer your questions.
IMHO
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EdH63
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Joined: 01 Sep 2007 Online Status: Offline Posts: 1826 |
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Posted: 28 Nov 2007 at 1:11pm |
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Why even post your impression when, in the same post, you say you won't be shopping here. You wasted all of these readers valuable time away from games and family to consider this post as worth reading.
Maybe you should ask the general question here about your concern and then allow seasoned and well versed members address your concern and/or needs. You may find that there are things to consider on your end that surpass the immediate text in which you read originally. I'm sorry, but I have little patience with this kind of shallow thought process and attitude. Ask the questions and you may find great results. Ignorance is bliss. |
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Tyler Lowe
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Joined: 14 May 2008 Online Status: Offline Posts: 0 |
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Posted: 28 Nov 2007 at 1:11pm |
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My understanding is the restocking fee applies after they have ordered your components. DSO offers one of the best pricing structures of any company I have seen on the net. In order to offer the pricing they do, they keep a *very* lean inventory, basically ordering parts for each build as needed. They order your parts, and they're stuck with them until they can place those components in another build. The 30 days is the maximum allowable time after you recieve your system that you may return it for an 85% refund less shipping costs, which are non-refundable.
Maybe someone from DSO would like to chime in and clear this up?
Your one order may be "no big deal", but multiply this by hundreds, or even thousands of orders, and you can see where customer cancellations could start to be a serious problem. I have also seen DSO offer to take the restocking fee off of a future purchase. I think that's more than fair. Anyone that doesn't understand restocking fees, simply has not worked in a business selling consumer electronics. People think when they are sold a GPU for $900, that the company selling it is making $450 or more. This stuff isn't like jeans, or jewelry. The markup is relatively tiny because the market is extremely price competitive.
On the shipping, if you'd feel more comfortable paying a thousand dollars or more over the price DSO offers (I won't name names, but I have tried configuration screens at multiple competing businesses) for a system from another boutique so that the $60 in shipping will be covered by your integrator, that is your prerogative. That's a large number of repairs before you break even. Personally, I'd rather just buy from an integrator whose quality of build inspires trust to begin with (and did).
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Bill the Cat
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Joined: 27 Aug 2007 Online Status: Offline Posts: 1150 |
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Posted: 28 Nov 2007 at 2:51pm |
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EdH63
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Joined: 01 Sep 2007 Online Status: Offline Posts: 1826 |
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Posted: 28 Nov 2007 at 3:32pm |
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"Brevity is the soul of wit". William Shakespeare Edited by EdH63 - 29 Nov 2007 at 8:58am |
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Kaki
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Posted: 29 Nov 2007 at 5:28am |
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Hello again, i appreciate everyone input,let me just add a couple cents more for you guys.
"30 days plus build/ship time to decide you don't want something certainly seems plenty." Sure,i agree in fact I'll say i dont even need 30 days,or any days for that matter, i am keeping the system i buy as long as it performs the way it's suppose to. My beef is what happens if i get a lemon,it is possible that a system would need to be shipped back and forth several times within just a few weeks of purchase, ie: raid/SLI/overclocking/680i boards ect..all have the potential to trash your system.Even the best companies out there have these issues -on a regular basis-. " Why even post your impression when, in the same post, you say you won't be shopping here." Because my friend, i am giving DS a small favor,that's why
I work in manufacturing high quality component myself and (as a general
rule) customer feedback is gold.This is how a company gets better in
the market place btw: knowing what turn on and off their client base.Besides i haven't yet crossed DS of the my list,i was just stating that the shipping policy while still under warranty is a disapointment that's making me (and potentially others) look for other alternatives. "You wasted all of these readers valuable time away from games and family to consider this post as worth reading." Hehe...funny guy.Seriously,not to be too judgmental but i doubt your time is too valuable .
The title of my post was not misleading,you decided to open it and read
it,and while others (thanks juggernault &dog-lover&tyler
etc..) have made worthwhile contributions and even been somewhat
informative, you took -shall we say- a very different path,i will be
civil and not mention the "worth" of your own post and simply state the obvious: time management is your responsibility ...not mine.Anyways,i still think DS should pay the return shipping for the 1st year,that is to say costumer pay shipping to them they pay shipping back.I think this would go a long ways into making this warranty policy more "normal" for the lack of a better term. |
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sundowner
Senior Member
Joined: 11 Sep 2007 Online Status: Offline Posts: 501 |
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Posted: 29 Nov 2007 at 5:52am |
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DSO covers all shipping if your system isn't acting accordingly(ie what you mentioned) within the 30 days of you receiving your machine, and I say this with personal experience.
And the warranty covers 3 years, as in if your HD/Ram/Mobo/Cpu/GPU dies in 2 1/2 years, DSO will send you a new one, and If I'm not mistaken free of shipping as well.
The reasono why I've purchased a rig from this company instead of building one myself is solely for the warranty, the unknown is always the most intriuging and the most dangerous. And the price of the warranty is far less than other mainstream companies, also you don't get the same good customer service from the other boutiques who offer 1-3 warranties. I doubt I'm conveying this as well as it deserves to be but I'm being honest based on my own dealings.
Without making an attempt to be rude you should've been more thorough on your search of this site, most of the issues you've pointed out have been talked about repeatedly by DS personnel and other users on the forum.
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