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Warranty Repairs Timeline

Post Date: 2019-04-25
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Phoolish View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 18 Aug 2009
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Posts: 38 		  Quote Phoolish Quote  Post ReplyReply bullet Topic: Warranty Repairs Timeline
    Posted: 25 Apr 2019 at 12:07pm
Does anyone have experience with turnaround time on warranty repairs?

The pump on my liquid cooling has failed and not only do they no longer make the same unit for my still under warranty computer, but they are telling me I have to send it in and it will be 4-5 weeks to repair.

I have bought 2 DS systems and neither of them took that long to get to me being built from scratch so this seems ridiculous.

Seriously not impressed. :(

Edited by Phoolish - 25 Apr 2019 at 12:08pm
Phoolish
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HockeyBuck View Drop Down
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DS Veteran

Email address used to purchase matched with forums account email.

Joined: 27 Jul 2012
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Posts: 1608 		  Quote HockeyBuck Quote  Post ReplyReply bullet Posted: 25 Apr 2019 at 12:24pm
Try an email to the DS management guy on the forum...Alex.. [email protected] ..... If he can’t help to speed that up a bit, he could at least better explain why it would take DS so long.    One plus is that in similar situations, the customer almost always gets a better current model replacement unit.     

Good luck and hang in there!   

Edited by HockeyBuck - 25 Apr 2019 at 12:26pm
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 26 Apr 2019 at 6:45am
Hi Phoolish,

It's not a 4-5 week repair time... that's way too long for any customer. There may have been specific situations where it took that long for special situations, but not order like yours.


We will be able to turn it around within 1-2 weeks tops.

Please email me your order information once it's been shipped to us and I will work with our team to ensure it's done quickly.
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