Was I ripped off on my RAM?

Two years ago I bought my laptop from Digital Storm, I haven't got any complaints in particular with the system I really love it, but recently I've been having some heating issues that cause the computer to crash so I (at the advice of one of the technicians from DS) gave the computer over to a local technician to see if he could resolve the problem cheaper than it would be to have it shipped across the country. I told him that it might be a RAM issue of some sort(I didn't know at the time it was a heating issue) because it was only reading that I had 8gb of ram rather than the 12gb i had on the machine but he quizzically repeated to me "12 gigabytes? Well, there's only one RAM stick so there's no way it could be 12 gigabytes." so I thought it was my own error thinking I had twelve, but looking at the receipt I was emailed when I bought my laptop I saw I was supposed to have 12gb. I haven't experienced any issues with it other than this crashing but I'm wondering what I would do to resolve having been somewhat ripped off for the four extra gigabytes I paid for two years down the road, if it would even be possible to do anything about. I'm sure it cost me a good $300-400 extra to get the extra RAM.


TL;DR - I paid for 12gb and only got 8gb, I only now noticed 2 years later, what should I do?

My Specs


Chassis Model: Digital Storm x15 Laptop (Model: 8150)
Display: 15.6 Inch (95% NTSC Color Gamut) (Glossy Surface) (16:9) (1920 x 1080) LED-Backlit Display <b></b>
Processor: Intel Core i7 2820QM (2.3 GHz Tubro Mode to 3.4Ghz) (Quad Core) (8MB Cache)
Thermal Compound: Premium IC Diamond CPU and GPU Thermal Compound (Reduces Thermal & Laptop Noise) <b></b>
Memory: 12GB DDR3 1333MHz <b></b>
Primary Hard Drive: 750GB 7200RPM (SATA 3Gb/s) <b></b>
Secondary Hard Drive: - Not Available
Optical Drive: DVD/CD 8x Multi-Drive (Writes and Reads DVDs, CDs)
Wireless Card: Bigfoot Networks Killer Wireless-N 1103 (Reduces Latency for Online Gaming) <b></b>
Video Card(s): NVIDIA GeForce GTX 560M 1.5GB
Windows OS: Microsoft Windows 7 Home Premium (64-Bit Edition)
Warranty Plan: Life-time Expert Customer Care with 4 Year Limited Warranty

Edited by Benjamin0607 - 09 Dec 2013 at 3:30pm

Please send me an email directly with your order details, we can look into this and see what happened. If for whatever reason there was a mistake, we'll take care of you.

[email protected]