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We Learn New Things - Always Improving

Post Date: 2008-07-21
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Alex View Drop Down
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Digital Storm Supervisor


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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Topic: We Learn New Things - Always Improving
    Posted: 21 Jul 2008 at 2:16pm

I noticed some computers that would pass our stability tests and then the customer would receive their unit and have stability issues right out of the box.

It's very unpleasing for me to feel that a customer of ours orders a system, waits for it to arrive, and gets weird stability issues out of the box.
 
We want every customer to have a flawless machine straight out of the box. You only get once chance to make an impression, and Digital Storm wants every customers to be perfect.
 
We have made some internal changes in our QA process, I would like to shed some light on them for everyone:
 
- We are no longer using just Prime95, MemTest, 3D Mark to test the stability of a system.
 
- We are now using software that tests the stability of the entire machine: hard drives, processor cache, memory, and processor using not just "Prime" but also "Pi" calculations.
 
- Our testing staff is now required to save a log of the stock stability test and overclocked stability test to ensure QA verifies each and every system has successfully been tested for an extended period of time.
 
- Our QA team now verifies the system against a sheet that has the latest motherboard and driver versions.
 
- We have a dedicated individual that updates our master volumes for BIOS/Driver releases
 
With these changes, we strongly feel that we will reduce our stability issues drastically. Without the help of our customers, we would never have improved. So thank you everyone for the valuable feedback. Digital Storm is listening.
 
Warm Regards,
Alex
 
P.S.
This new process starts today, any orders that were suppose to ship today are being held back to go through our QA process again with our new standards.


Edited by Alex - 21 Jul 2008 at 2:18pm
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Kliebor2 View Drop Down
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Posts: 659 		  Quote Kliebor2 Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 3:17pm
Wow... cool stuff Alex... I think you are going to have a whole lot of disappointed people waiting for shipped notices getting all teary eyed :)

I think it is a great plan, don't get me wrong, just one more blip on the old threat meter I guess :)

I am glad to see you participating on the forums, and actively responding to peoples issues, makes me alot happier I chose to buy from your company.

DaveStar


Edited by Kliebor2 - 21 Jul 2008 at 3:17pm
Digital Storm 950Si - Q9450 Quad Core @ 3 Ghz
Dual PNY OC2 GTX 560Ti
8 Gigabytes DDR2/800
2 Western Digital 500 GB SATAII 7200 RPM HD
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MrNanite View Drop Down
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Posts: 507 		  Quote MrNanite Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 4:43pm

Way to go.  Clap  As with everything... there is always something to be done to be better. 
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wright View Drop Down
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Posts: 209 		  Quote wright Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 6:55pm
Way to go Alex..... As a retired QA man myself..... you always strive for customer satisfaction...... When a customer receives his computer and it's ready to go out of the box with no problems, that's satisfaction!

Regards

Lamar  
Hailstorm ll
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BIGdumbANIMAL View Drop Down
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Posts: 98 		  Quote BIGdumbANIMAL Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 7:07pm
Alex, If you want to hold my pc for a couple of days and make sure all is up to DS standard, then so be it. That will just save my time and energy on my gaming and bragging about DS!!!!
Your only young once, But you can be immature for ever.
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Deathwest View Drop Down
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Posts: 26 		  Quote Deathwest Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 7:19pm
I get a Blue screen of death almost ever day?

Finally called DS just cant take it any more, I am waiting on phone call back. humm
I also ran Prime95, MemTest, 3D Mark to check the stability of my computer and got real good ## ran pirme95 over 10 hours and scored 14700 on 3D mark6
Yet I still get Bluescreen some times i get the crash just looking at the task manager.
not lol here. hope DS can help.

Digital Storm 850Si
750W Corsair HX (Dual SLI Compatible) (Silent Edition)
Intel Core 2 Quad Q9450 2.66GHz (1333MHz FSB) (12MB Cache)
 Asus Maximus Formula (Intel X38) (Supports CrossFire)
 2GB DDR2 Corsair at 1066MHz Dominator DHX (Extreme-Performance)
1.44MB Floppy (Black Edition)
320GB Western Digital (16MB Cache) (7200 RPM) (SATA)
DVD±R/RW/CD-R/RW (DVD Writer 20x / CD-Writer 48x) (LightScribe Edition)
Video Card: nVidia GeForce 9800GTX 512MB
Motherboard Multi-Channel High Definition Audio
Air Cooled Stage 3 WindTunnel (Copper Heatpipe Heatsink & Zalman Case Fans)
Blizzard Internal Lighting (Red Edition) (Cold Cathode Tubes)
Temperature Monitor & Fan Controller
Boost Processor: Yes, Overclock the processor as much as possible with complete stability
Boost Video Card: Yes, Overclock the video card(s) as much as possible with complete stability
Boost Memory: Yes, Overclock memory timings (Includes Corsair Dominator Airflow Fan Upgrade)
Windows OS: Microsoft Windows Vista Ultimate (64-Bit Edition) (For Enthusiasts)
Some old men buy Cars, some old men buy Motorcycle.
This old man Bought a Computer!
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Deathwest View Drop Down
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Posts: 26 		  Quote Deathwest Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 7:45pm
The computer is fast.
The OC is on the Conservative side cpu only clocked to 3.0Ghz but i am vary happy
with the build until it crashes then i yell %$#@ and the wife jumps out of her computer chair next to me and yells ^%$# call them now lolCry
Some old men buy Cars, some old men buy Motorcycle.
This old man Bought a Computer!
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 8:40pm

Deathwest,

I would say, load defaults on your BIOS to remove any tweaks and work you way from there.
 
However, please create a new thread in the tech. support area for help. We don't want to loose the focus of this thread.
 
Warm Regards,
Alex
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Costone View Drop Down
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Posts: 489 		  Quote Costone Quote  Post ReplyReply bullet Posted: 21 Jul 2008 at 9:10pm
As these random problems get resolved one by one by DS, does this warrant having a FAQ forum created just for tracking those oddball out-of-the-box technical issues that some customers experience?
 
Is there also a consumer feedback form (either included with the product or online) where these rare occurrences can be logged and categorized? Seems like this would minimize many future complaint postings if there were a resource checklist to remedy them.
 
The site already has so much helpful technical information spread throughout the forums by DS staff and users alike.
Velox X | ASUS Prime X670-P | AMD Ryzen 9 7950X | 64GB DDR5 5200 | 2TB M.2 Samsung 980 Pro | RTX 4070 Ti | 850W PSU

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widdlecat View Drop Down
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Posts: 840 		  Quote widdlecat Quote  Post ReplyReply bullet Posted: 22 Jul 2008 at 12:42am
It's very refreshing to see a company, in this day and age, who is looking to improve the quality of their product and its reliability. I've always liked the small business mentality of doing things right for the customer and tend to dislike the corporate mentality. Proves once again that DSO is a good company! Thumbs%20Up
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BIGdumbANIMAL View Drop Down
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Posts: 98 		  Quote BIGdumbANIMAL Quote  Post ReplyReply bullet Posted: 22 Jul 2008 at 12:54am
Originally posted by widdlecat

It's very refreshing to see a company, in this day and age, who is looking to improve the quality of their product and its reliability. I've always liked the small business mentality of doing things right for the customer and tend to dislike the corporate mentality. Proves once again that DSO is a good company! Thumbs%20Up


 Shocked WOW Wilddlecat, How can you say such a mean and truly selfish thing????

   DS is a GREAT company, and I dont want to here otherwise from anyone.Dead
Your only young once, But you can be immature for ever.
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Tyler Lowe View Drop Down
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Posts: 0 		  Quote Tyler Lowe Quote  Post ReplyReply bullet Posted: 22 Jul 2008 at 1:16am
I am very glad to see this much needed update to the QA process. This is easily as important a step as when DSO introduced their new test bench setup to check parts for basic function pre-assembly. I hope both DSO and it's customers see the benefits of this renewed effort towards eliminating any customer recieving less than "The Perfect Digital Storm".
 
ClapThumbs%20Up Way to go DSO. Thumbs%20UpClap
 
Widdlecat, great new sig you have there. Looks like you have GIMP mastered.Big%20smile


Edited by Tyler Lowe - 22 Jul 2008 at 1:17am
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phantomdog View Drop Down
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Posts: 116 		  Quote phantomdog Quote  Post ReplyReply bullet Posted: 22 Jul 2008 at 9:27pm
Alex,
Having been thru the ordeal of an unstable computer when she arrives and believing that your staff looked it over from "head to toe" before it left DSO, I applaud you for taking the next step in resolving a BIG customer concern.  This is why we all stick with DSO even though many of us have been thru the grinder with our rigs.  DSO will always put the customer first and this is just another example of it!
NVIDIA 780i Core 2 Quad
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2 Quad Core Q9450 3.5Ghz
8800GTX 768MB SLI
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MrNanite View Drop Down
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Posts: 507 		  Quote MrNanite Quote  Post ReplyReply bullet Posted: 23 Jul 2008 at 10:55am
And the other element you have to consider is that, after a time, one sometimes get complacent (sp?) if everything goes right pretty much all the time (and/or you don't know any better).  Sometimes, in order to not to miss something, you need to put in more procedures so that it forces you to stop and really look at what you're doing and not accidently gloss over something because you're so used to it always working/acting a certain way.
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