FAQ FAQ  Forum Search   Register Register  Login Login

Westinghouse Warning

Post Date: 2008-01-21
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
Headrush View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 20 Aug 2007
Online Status: Offline
Posts: 64 		  Quote Headrush Quote  Post ReplyReply bullet Topic: Westinghouse Warning
    Posted: 21 Jan 2008 at 7:05pm
Just wanted to give the DS crew a little heads up on what to expect with Westinghouse customer service.
 
In April, I bought a 37w3 Westinghouse 1080p monitor as a gift to myself for finishing grad school.  Today, less than 9 months later, I turned it on to find the picture all distorted with what look like stretch marks, for lack of a better description.  Pretty much unplayable, covering 25% of the screen.
 
I called customer service, and the guy must have been new that day.  I had to repeat everything several times, and he had no idea how to answer most of my questions.  Long story short, I have to send it back, a process that in his words "would take a while", followed by a chuckle.  When asked to clarify, "awhile" could mean up to several months. 
 
Being without it for 2 weeks would infuriate me, but several months is just insane.  Just wanted to warn you all, there's a reason why Westinghouse items are significantly cheaper than the rest; decent product, but once it dies, you're in for hell.
 
 


Edited by Headrush - 21 Jan 2008 at 7:05pm
Back to Top
4261 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 26 Aug 2007
Online Status: Offline
Posts: 99 		  Quote 4261 Quote  Post ReplyReply bullet Posted: 22 Jan 2008 at 10:47pm
Well, now that you have damned Westinghouse products, the DS Badge of Honor requires you to report back your experience. 
 
Disclosure: I own no Westinghouse products and as far as I know, neither does DS.
However, I do own 20,000 shares of Westinghouse stock LOL
Back to Top
brian View Drop Down
Senior Member
Senior Member


Joined: 03 Aug 2007
Online Status: Offline
Posts: 505 		  Quote brian Quote  Post ReplyReply bullet Posted: 23 Jan 2008 at 12:53am
20,000 shares? wow and you dont even ownany. may i ask why not. also if i had a choice of an hp or westinghouse monitor.. what should i go with? oh im talking 19-24 inch.
Back to Top
Headrush View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 20 Aug 2007
Online Status: Offline
Posts: 64 		  Quote Headrush Quote  Post ReplyReply bullet Posted: 23 Jan 2008 at 4:55am
I called again today in hopes of speaking with a more competent operator, to no avail.  This one told me in honesty that they won't repair/replace my monitor for a couple months, because they're "backed up from Xmas repairs and in the middle of inventory".  To boot, they want ME to pay for shipping the monitor back to them.  That's easily $150 or more additional out of my pocket (Monitor alone weighs 55 lbs, and would require oversized shipping, etc.).
 
If you're thinking about Westinghouse, remember that there is a reason why the price is so good; you're screwed if it breaks! 


Edited by Headrush - 23 Jan 2008 at 4:56am
Back to Top
traylorc View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 23 Jan 2008
Online Status: Offline
Posts: 73 		  Quote traylorc Quote  Post ReplyReply bullet Posted: 23 Jan 2008 at 2:21pm
Originally posted by Headrush

I called again today in hopes of speaking with a more competent operator, to no avail.  This one told me in honesty that they won't repair/replace my monitor for a couple months, because they're "backed up from Xmas repairs and in the middle of inventory".  To boot, they want ME to pay for shipping the monitor back to them.  That's easily $150 or more additional out of my pocket (Monitor alone weighs 55 lbs, and would require oversized shipping, etc.).
 
If you're thinking about Westinghouse, remember that there is a reason why the price is so good; you're screwed if it breaks! 
 
I may not be a computer expert, but I know my home theater products.  There is an old saying that "you get what you pay for".  You are absolutely right headrush, there is a definate reason why Westinghouse's LCD are considerably cheaper than their competitors.  Other reasons include limited picture control, average colors, and HDMI issues with certain products.  But the biggest issue is their customer service, I know a number of people that have issues with their Westinghouse sets and it has been a very frustrating experience trying to get their issues resolved.
Back to Top
MarkNY View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 13 Dec 2007
Online Status: Offline
Posts: 476 		  Quote MarkNY Quote  Post ReplyReply bullet Posted: 23 Jan 2008 at 2:37pm
I heard Toshiba makes decent TV/Monitors with respect to price vs performance.  Specifically, Toshiba REGZA 40RF350U Super Narrow 40" 1080p LCD HDTV looks pretty decent. Any thoughts?
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 4.296875E-02 seconds.