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What happened to the phones?

Post Date: 2007-12-03
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Dog Lover View Drop Down
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Posts: 653 		  Quote Dog Lover Quote  Post ReplyReply bullet Topic: What happened to the phones?
    Posted: 03 Dec 2007 at 5:42pm
I tried to call you folks there at DSO today a couple times.  It just rings and rings on the regular and toll free number as well.  Are your phones all down?
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OlBull View Drop Down
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Posts: 125 		  Quote OlBull Quote  Post ReplyReply bullet Posted: 03 Dec 2007 at 7:02pm
LOL They knew you'ld call, they have caller ID and have you on block!!
 
ROTFLMAO!!!
 
LOL LOL 

Sorry Dog Lover, butI couldn't resist.
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Dog Lover View Drop Down
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Posts: 653 		  Quote Dog Lover Quote  Post ReplyReply bullet Posted: 03 Dec 2007 at 8:50pm
Your probably right.
 
Last I talked to them was Friday and they said it would ship today.  I see nothing that it did... sigh.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 03 Dec 2007 at 9:10pm

Dog Lover,

The phones were not down, just that all of the lines were extremely full towards the beginning and middle of the day. Having all of our lines full is not a normal thing here, but, since the massive wave of sales related calls due to the holidays, customer service/technical support calls from the weekend, and also Monday's calls, our lines were booked.
 
We have returned all voicemails, etc, and I also saw that you made a support request about the status and Kelly returned it.
 
Besides that, your system is still here, we are ironing out a little benchmarking issue, we want to make sure it's perfect. It should be going out tomm. and we are going to ship it via 2-Day air at no additional cost to make up for the extra day delay.
 
The phone system is rarely down, we are also moving to a new building in order to get more lines, and room for more employees.
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Hump View Drop Down
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Posts: 18 		  Quote Hump Quote  Post ReplyReply bullet Posted: 03 Dec 2007 at 10:22pm
DSO moving up in the world!!!Wink
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Kelly View Drop Down
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Posts: 791 		  Quote Kelly Quote  Post ReplyReply bullet Posted: 03 Dec 2007 at 10:55pm
remind me to call in sick on that day ;)
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Dog Lover View Drop Down
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Posts: 653 		  Quote Dog Lover Quote  Post ReplyReply bullet Posted: 04 Dec 2007 at 7:54am

All hail, Alex and Kelly!

 
Thank you for your reply and your response to me in both private message and email! 
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thecomplex View Drop Down
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Posts: 230 		  Quote thecomplex Quote  Post ReplyReply bullet Posted: 04 Dec 2007 at 11:37am
Wait till December 23rd for the real fun customer service volume.

"This was a F*&%$@# gift for my son!"
"The computer I ordered for my brother hasn't arrived yet!"
"Do you guys offer next day delivery?"
"F&$@ you, I paid xxxx for this and it's a Christmas present!"

From a fellow manager of a large-scale web retail business, I say good luck - I'm sure you guys will do fine. But - rally the troops :)

Chris
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Tyler Lowe View Drop Down
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Posts: 0 		  Quote Tyler Lowe Quote  Post ReplyReply bullet Posted: 04 Dec 2007 at 11:47am
And from a former retail manager, I say:
 
"Better you guys than me".
 
 
LOLLOLLOL
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Pineapplerum View Drop Down
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  Quote Pineapplerum Quote  Post ReplyReply bullet Posted: 04 Dec 2007 at 1:40pm
Makes me feel bad for ordering this time of year and it's not a Christmas present. LOL
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